際際滷shows by User: RichardKimberCMICS / http://www.slideshare.net/images/logo.gif 際際滷shows by User: RichardKimberCMICS / Wed, 11 Mar 2015 05:34:19 GMT 際際滷Share feed for 際際滷shows by User: RichardKimberCMICS 10 Crucial Tips You Need to Learn to Keep Your Customers Happy /slideshow/10-crucial-tips-you-need-to-learn-to-keep-your-customers-happy/45698710 10-crucial-tips-you-need-to-learn-to-keep-your-customers-happy-150311053419-conversion-gate01
When was the last time you we wowed by the customer service you received. This presentation will provide you with 10 crucial tips that will help you improve your overall customer service experience to your customer base. It costs 5-15 more to acquire a new customer than it does keeping an existing one - that's why having an unforgettable customer service experience matters. Also, I've published a book about providing that experience and how you can keep your customers happy and delighted with your service.]]>
When was the last time you we wowed by the customer service you received. This presentation will provide you with 10 crucial tips that will help you improve your overall customer service experience to your customer base. It costs 5-15 more to acquire a new customer than it does keeping an existing one - that's why having an unforgettable customer service experience matters. Also, I've published a book about providing that experience and how you can keep your customers happy and delighted with your service.]]> Wed, 11 Mar 2015 05:34:19 GMT /slideshow/10-crucial-tips-you-need-to-learn-to-keep-your-customers-happy/45698710 RichardKimberCMICS@slideshare.net(RichardKimberCMICS) 10 Crucial Tips You Need to Learn to Keep Your Customers Happy RichardKimberCMICS When was the last time you we wowed by the customer service you received. This presentation will provide you with 10 crucial tips that will help you improve your overall customer service experience to your customer base. It costs 5-15 more to acquire a new customer than it does keeping an existing one - that's why having an unforgettable customer service experience matters. Also, I've published a book about providing that experience and how you can keep your customers happy and delighted with your service. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/10-crucial-tips-you-need-to-learn-to-keep-your-customers-happy-150311053419-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> When was the last time you we wowed by the customer service you received. This presentation will provide you with 10 crucial tips that will help you improve your overall customer service experience to your customer base. It costs 5-15 more to acquire a new customer than it does keeping an existing one - that&#39;s why having an unforgettable customer service experience matters. Also, I&#39;ve published a book about providing that experience and how you can keep your customers happy and delighted with your service.
10 Crucial Tips You Need to Learn to Keep Your Customers Happy from Richard Kimber (CMICS)
]]> 26723 55 https://cdn.slidesharecdn.com/ss_thumbnails/10-crucial-tips-you-need-to-learn-to-keep-your-customers-happy-150311053419-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-RichardKimberCMICS-48x48.jpg?cb=1528807678 Passionate about helping businesses accelerate growth through building and delivering consistently great customer experiences that deliver; *financial benefits *more loyal customers *an increased competitive advantage. I work with individual business owners and teams to build customer experience programs from scratch or review existing ones to identify those marginal gains that take customer experience to the next level. Typical areas of focus and action include; - Creating a customer strategy and vision - Defining values and behaviours that serve both the business and the customer - Mapping the customer journey - Identifying areas of pain or pleasure in the customer journey - Settin... www.ce-coach.co.uk