/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: RickSmith16 https://cdn.slidesharecdn.com/profile-photo-RickSmith16-48x48.jpg?cb=1445694576 Genesys Certified Engineer since 2001 (5.1 and 6.5) Genesys Certified Routing Professional since 2001 (5.1 and 6.5) Genesys Certified Professional 7-Consultant Inbound Voice since 2006 Genesys Certified Professional 7-Developer Inbound Voice since 2006 Genesys Certified Professional 8-Consultant Inbound Voice since 2014 Since 2000, extensive experience with Genesys Framework, Multi-Site Routing, Reporting, and Multimedia solutions, with an emphasis on Framework and Routing. Specialties: Architecting, designing, developing, configuring, and troubleshooting Genesys CTI solutions for large, complex contact center organizations. Working as a liaison between contact center business and tech... https://www.wellsfargo.com/