際際滷shows by User: RightNow / http://www.slideshare.net/images/logo.gif 際際滷shows by User: RightNow / Tue, 10 Jan 2012 16:13:54 GMT 際際滷Share feed for 際際滷shows by User: RightNow 2011 Customer Experience Impact Report /slideshow/2011-customer-experience-impact-report/10947124 final2011ceislideshare-120110161357-phpapp02
Based on a survey commissioned by RightNow and conducted by Harris Interactive, this report explores the relationship between consumers and brands. It reveals facts about what consumers are looking for and identifies concrete actions brands can take to keep the connection with consumers alive and well.]]>
Based on a survey commissioned by RightNow and conducted by Harris Interactive, this report explores the relationship between consumers and brands. It reveals facts about what consumers are looking for and identifies concrete actions brands can take to keep the connection with consumers alive and well.]]> Tue, 10 Jan 2012 16:13:54 GMT /slideshow/2011-customer-experience-impact-report/10947124 RightNow@slideshare.net(RightNow) 2011 Customer Experience Impact Report RightNow Based on a survey commissioned by RightNow and conducted by Harris Interactive, this report explores the relationship between consumers and brands. It reveals facts about what consumers are looking for and identifies concrete actions brands can take to keep the connection with consumers alive and well. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/final2011ceislideshare-120110161357-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Based on a survey commissioned by RightNow and conducted by Harris Interactive, this report explores the relationship between consumers and brands. It reveals facts about what consumers are looking for and identifies concrete actions brands can take to keep the connection with consumers alive and well.
2011 Customer Experience Impact Report from RightNow Technologies
]]> 161840 15 https://cdn.slidesharecdn.com/ss_thumbnails/final2011ceislideshare-120110161357-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 2010 Customer Experience Impact Report /slideshow/2010-customer-experience-impact/5400618 2010customerexperienceimpact-101009093900-phpapp02
The 2010 customer experience impact report cited that 82% of consumers have stopped doing business with a company as a result of a negative experience. What is different from years past is that companies now understand this phenomenon and have seen the impact that a negative experience can have on its reputation and bottom line (heard of United Breaks Guitars anyone?). Companies invest in customer service to avoid bad experiences, but what is the impact of a positive one? The 2010 Customer Experience Impact Report, commissioned by RightNow and conducted by Harris Interactive速, unveiled some significant results on how much consumers are willing to spend to ensure a superior customer experience and the overall influence customer experience has on a companys top and bottom line.]]>
The 2010 customer experience impact report cited that 82% of consumers have stopped doing business with a company as a result of a negative experience. What is different from years past is that companies now understand this phenomenon and have seen the impact that a negative experience can have on its reputation and bottom line (heard of United Breaks Guitars anyone?). Companies invest in customer service to avoid bad experiences, but what is the impact of a positive one? The 2010 Customer Experience Impact Report, commissioned by RightNow and conducted by Harris Interactive速, unveiled some significant results on how much consumers are willing to spend to ensure a superior customer experience and the overall influence customer experience has on a companys top and bottom line.]]> Sat, 09 Oct 2010 09:38:48 GMT /slideshow/2010-customer-experience-impact/5400618 RightNow@slideshare.net(RightNow) 2010 Customer Experience Impact Report RightNow The 2010 customer experience impact report cited that 82% of consumers have stopped doing business with a company as a result of a negative experience. What is different from years past is that companies now understand this phenomenon and have seen the impact that a negative experience can have on its reputation and bottom line (heard of United Breaks Guitars anyone?). Companies invest in customer service to avoid bad experiences, but what is the impact of a positive one? The 2010 Customer Experience Impact Report, commissioned by RightNow and conducted by Harris Interactive速, unveiled some significant results on how much consumers are willing to spend to ensure a superior customer experience and the overall influence customer experience has on a companys top and bottom line. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/2010customerexperienceimpact-101009093900-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The 2010 customer experience impact report cited that 82% of consumers have stopped doing business with a company as a result of a negative experience. What is different from years past is that companies now understand this phenomenon and have seen the impact that a negative experience can have on its reputation and bottom line (heard of United Breaks Guitars anyone?). Companies invest in customer service to avoid bad experiences, but what is the impact of a positive one? The 2010 Customer Experience Impact Report, commissioned by RightNow and conducted by Harris Interactive速, unveiled some significant results on how much consumers are willing to spend to ensure a superior customer experience and the overall influence customer experience has on a companys top and bottom line.
2010 Customer Experience Impact Report from RightNow Technologies
]]> 58408 22 https://cdn.slidesharecdn.com/ss_thumbnails/2010customerexperienceimpact-101009093900-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Drugstore.com Gartner 際際滷s /slideshow/drugstorecom-4859026/4859026 drugstorecomslidesforcxblogjuly2010-100728120802-phpapp02
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]]> Wed, 28 Jul 2010 12:07:56 GMT /slideshow/drugstorecom-4859026/4859026 RightNow@slideshare.net(RightNow) Drugstore.com Gartner 際際滷s RightNow <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/drugstorecomslidesforcxblogjuly2010-100728120802-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Drugstore.com Gartner 際際滷s from RightNow Technologies
]]> 1756 6 https://cdn.slidesharecdn.com/ss_thumbnails/drugstorecomslidesforcxblogjuly2010-100728120802-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 RightNow Brings Social Into The Customer Experience /slideshow/amr-right-nowbringssocialintocustomerexperiencereport-4432623/4432623 amrrightnowbringssocialintocustomerexperiencereport-100607160653-phpapp01
Its important to understand the potential of social networking and the customer experience as well as how these technologies can be harnessed to deliver on corporate objectives.]]>
Its important to understand the potential of social networking and the customer experience as well as how these technologies can be harnessed to deliver on corporate objectives.]]> Mon, 07 Jun 2010 16:06:39 GMT /slideshow/amr-right-nowbringssocialintocustomerexperiencereport-4432623/4432623 RightNow@slideshare.net(RightNow) RightNow Brings Social Into The Customer Experience RightNow Its important to understand the potential of social networking and the customer experience as well as how these technologies can be harnessed to deliver on corporate objectives. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/amrrightnowbringssocialintocustomerexperiencereport-100607160653-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Its important to understand the potential of social networking and the customer experience as well as how these technologies can be harnessed to deliver on corporate objectives.
RightNow Brings Social Into The Customer Experience from RightNow Technologies
]]> 918 7 https://cdn.slidesharecdn.com/ss_thumbnails/amrrightnowbringssocialintocustomerexperiencereport-100607160653-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Consumer Electronics Gets CRM RightNow /slideshow/consumer-electronics-getscrmrightnow-4432611/4432611 consumerelectronicsgetscrmrightnow-100607160552-phpapp01
Consumer Electronics gets industry specific CRM solution from RightNow.]]>
Consumer Electronics gets industry specific CRM solution from RightNow.]]> Mon, 07 Jun 2010 16:05:40 GMT /slideshow/consumer-electronics-getscrmrightnow-4432611/4432611 RightNow@slideshare.net(RightNow) Consumer Electronics Gets CRM RightNow RightNow Consumer Electronics gets industry specific CRM solution from RightNow. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/consumerelectronicsgetscrmrightnow-100607160552-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Consumer Electronics gets industry specific CRM solution from RightNow.
Consumer Electronics Gets CRM RightNow from RightNow Technologies
]]> 1295 3 https://cdn.slidesharecdn.com/ss_thumbnails/consumerelectronicsgetscrmrightnow-100607160552-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 RightNow's 4th Annual Customer Experience Impact Report /slideshow/right-nows-4thannualcustomerexperienceimpactreport/4432385 rightnows4thannualcustomerexperienceimpactreport-100607153314-phpapp01
This survey confirmed, again, that consumers are challenging companies to sit up and take notice; and if they arent willing to care for their customers, they will go elsewhere.]]>
This survey confirmed, again, that consumers are challenging companies to sit up and take notice; and if they arent willing to care for their customers, they will go elsewhere.]]> Mon, 07 Jun 2010 15:33:10 GMT /slideshow/right-nows-4thannualcustomerexperienceimpactreport/4432385 RightNow@slideshare.net(RightNow) RightNow's 4th Annual Customer Experience Impact Report RightNow This survey confirmed, again, that consumers are challenging companies to sit up and take notice; and if they arent willing to care for their customers, they will go elsewhere. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/rightnows4thannualcustomerexperienceimpactreport-100607153314-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This survey confirmed, again, that consumers are challenging companies to sit up and take notice; and if they arent willing to care for their customers, they will go elsewhere.
RightNow's 4th Annual Customer Experience Impact Report from RightNow Technologies
]]> 1922 5 https://cdn.slidesharecdn.com/ss_thumbnails/rightnows4thannualcustomerexperienceimpactreport-100607153314-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 RightNow's 2nd Annual Customer Experience Impact Report /slideshow/right-nows-2ndannualcustomerexperienceimpactreport/4432383 rightnows2ndannualcustomerexperienceimpactreport-100607153326-phpapp02
Optimizing the customer experience should be a top priority for organizations.]]>
Optimizing the customer experience should be a top priority for organizations.]]> Mon, 07 Jun 2010 15:33:05 GMT /slideshow/right-nows-2ndannualcustomerexperienceimpactreport/4432383 RightNow@slideshare.net(RightNow) RightNow's 2nd Annual Customer Experience Impact Report RightNow Optimizing the customer experience should be a top priority for organizations. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/rightnows2ndannualcustomerexperienceimpactreport-100607153326-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Optimizing the customer experience should be a top priority for organizations.
RightNow's 2nd Annual Customer Experience Impact Report from RightNow Technologies
]]> 929 4 https://cdn.slidesharecdn.com/ss_thumbnails/rightnows2ndannualcustomerexperienceimpactreport-100607153326-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Nucleus Research ROI Case Study 2008 /slideshow/nucleus-researchreport2008/4432375 nucleusresearchreport2008-100607153356-phpapp01
Colorado Department of Revenue]]>
Colorado Department of Revenue]]> Mon, 07 Jun 2010 15:33:00 GMT /slideshow/nucleus-researchreport2008/4432375 RightNow@slideshare.net(RightNow) Nucleus Research ROI Case Study 2008 RightNow Colorado Department of Revenue <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/nucleusresearchreport2008-100607153356-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Colorado Department of Revenue
Nucleus Research ROI Case Study 2008 from RightNow Technologies
]]> 877 2 https://cdn.slidesharecdn.com/ss_thumbnails/nucleusresearchreport2008-100607153356-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Nucleus Research: Evaluating The On-demand Contact Center /slideshow/nucleas-research-evaluatingtheondemandcontactcenter/4432374 nucleasresearch-evaluatingtheon-demandcontactcenter-100607153341-phpapp02
Nucleus has found that pursuing an on-demand contact center is the best strategy to maximize returns from contact center investments.]]>
Nucleus has found that pursuing an on-demand contact center is the best strategy to maximize returns from contact center investments.]]> Mon, 07 Jun 2010 15:33:00 GMT /slideshow/nucleas-research-evaluatingtheondemandcontactcenter/4432374 RightNow@slideshare.net(RightNow) Nucleus Research: Evaluating The On-demand Contact Center RightNow Nucleus has found that pursuing an on-demand contact center is the best strategy to maximize returns from contact center investments. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/nucleasresearch-evaluatingtheon-demandcontactcenter-100607153341-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Nucleus has found that pursuing an on-demand contact center is the best strategy to maximize returns from contact center investments.
Nucleus Research: Evaluating The On-demand Contact Center from RightNow Technologies
]]> 847 5 https://cdn.slidesharecdn.com/ss_thumbnails/nucleasresearch-evaluatingtheon-demandcontactcenter-100607153341-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 The Importance of Multi-Channel Contact and Social Media to the Customer Experience Report /slideshow/importance-of-multichannelcontactandsocialmediareport/4432372 importanceofmulti-channelcontactandsocialmediareport-100607153311-phpapp02
According to RightNow's UK retail research, multi-channel customer care is welcomed but must be consistent in its responses in order to provide a superb customer experience.]]>
According to RightNow's UK retail research, multi-channel customer care is welcomed but must be consistent in its responses in order to provide a superb customer experience.]]> Mon, 07 Jun 2010 15:32:58 GMT /slideshow/importance-of-multichannelcontactandsocialmediareport/4432372 RightNow@slideshare.net(RightNow) The Importance of Multi-Channel Contact and Social Media to the Customer Experience Report RightNow According to RightNow's UK retail research, multi-channel customer care is welcomed but must be consistent in its responses in order to provide a superb customer experience. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/importanceofmulti-channelcontactandsocialmediareport-100607153311-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> According to RightNow&#39;s UK retail research, multi-channel customer care is welcomed but must be consistent in its responses in order to provide a superb customer experience.
The Importance of Multi-Channel Contact and Social Media to the Customer Experience Report from RightNow Technologies
]]> 1227 3 https://cdn.slidesharecdn.com/ss_thumbnails/importanceofmulti-channelcontactandsocialmediareport-100607153311-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Decision Matrix: Selecting a CRM Vendor in Higher Education /slideshow/decision-matrix-selectingacrmvendorinhighereducation/4432368 decisionmatrixselectingacrmvendorinhighereducation-100607153304-phpapp02
CRM provides compelling answers to the challenges facing higher education.]]>
CRM provides compelling answers to the challenges facing higher education.]]> Mon, 07 Jun 2010 15:32:50 GMT /slideshow/decision-matrix-selectingacrmvendorinhighereducation/4432368 RightNow@slideshare.net(RightNow) Decision Matrix: Selecting a CRM Vendor in Higher Education RightNow CRM provides compelling answers to the challenges facing higher education. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/decisionmatrixselectingacrmvendorinhighereducation-100607153304-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> CRM provides compelling answers to the challenges facing higher education.
Decision Matrix: Selecting a CRM Vendor in Higher Education from RightNow Technologies
]]> 964 4 https://cdn.slidesharecdn.com/ss_thumbnails/decisionmatrixselectingacrmvendorinhighereducation-100607153304-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Eight Steps to Great Customer Experiences for Government Agencies /slideshow/rn-govt8stepswhitepaper-4431634/4431634 rn-govt-8-steps-white-paper-100607135548-phpapp02
Learn the eight steps for government agencies to meet todays customer experience challenges.]]>
Learn the eight steps for government agencies to meet todays customer experience challenges.]]> Mon, 07 Jun 2010 13:55:33 GMT /slideshow/rn-govt8stepswhitepaper-4431634/4431634 RightNow@slideshare.net(RightNow) Eight Steps to Great Customer Experiences for Government Agencies RightNow Learn the eight steps for government agencies to meet todays customer experience challenges. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/rn-govt-8-steps-white-paper-100607135548-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Learn the eight steps for government agencies to meet todays customer experience challenges.
Eight Steps to Great Customer Experiences for Government Agencies from RightNow Technologies
]]> 1370 3 https://cdn.slidesharecdn.com/ss_thumbnails/rn-govt-8-steps-white-paper-100607135548-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Right now customer-feedback-survey-best-practices-brief /RightNow/right-now-customerfeedbacksurveybestpracticesbrief-4431629 rightnow-customer-feedback-survey-best-practices-brief-100607135536-phpapp01
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]]> Mon, 07 Jun 2010 13:55:26 GMT /RightNow/right-now-customerfeedbacksurveybestpracticesbrief-4431629 RightNow@slideshare.net(RightNow) Right now customer-feedback-survey-best-practices-brief RightNow <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/rightnow-customer-feedback-survey-best-practices-brief-100607135536-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Right now customer-feedback-survey-best-practices-brief from RightNow Technologies
]]> 1289 2 https://cdn.slidesharecdn.com/ss_thumbnails/rightnow-customer-feedback-survey-best-practices-brief-100607135536-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Empowered Interactions: Delivering a Differentiated Student Lifecycle Experience /slideshow/right-now-empoweredinteractionswhitepaper-4431627/4431627 rightnowempoweredinteractionswhitepaper-100607135542-phpapp01
Learn best practices that will help you interact consistently, and in a personalized manner.]]>
Learn best practices that will help you interact consistently, and in a personalized manner.]]> Mon, 07 Jun 2010 13:55:24 GMT /slideshow/right-now-empoweredinteractionswhitepaper-4431627/4431627 RightNow@slideshare.net(RightNow) Empowered Interactions: Delivering a Differentiated Student Lifecycle Experience RightNow Learn best practices that will help you interact consistently, and in a personalized manner. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/rightnowempoweredinteractionswhitepaper-100607135542-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Learn best practices that will help you interact consistently, and in a personalized manner.
Empowered Interactions: Delivering a Differentiated Student Lifecycle Experience from RightNow Technologies
]]> 604 3 https://cdn.slidesharecdn.com/ss_thumbnails/rightnowempoweredinteractionswhitepaper-100607135542-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Cloud-Based Customer Experience Management Solutions For Government Agencies /slideshow/right-now-cxforgovtcertifyingwhitepaper-4431626/4431626 rightnowcxforgovtcertifyingwhitepaper-100607135528-phpapp02
This white paper provides insights for cloud computing buyers and vendors into the opportunities and challenges of certifying cloud-based solutions for U.S. Federal Government Civilian Agencies.]]>
This white paper provides insights for cloud computing buyers and vendors into the opportunities and challenges of certifying cloud-based solutions for U.S. Federal Government Civilian Agencies.]]> Mon, 07 Jun 2010 13:55:23 GMT /slideshow/right-now-cxforgovtcertifyingwhitepaper-4431626/4431626 RightNow@slideshare.net(RightNow) Cloud-Based Customer Experience Management Solutions For Government Agencies RightNow This white paper provides insights for cloud computing buyers and vendors into the opportunities and challenges of certifying cloud-based solutions for U.S. Federal Government Civilian Agencies. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/rightnowcxforgovtcertifyingwhitepaper-100607135528-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This white paper provides insights for cloud computing buyers and vendors into the opportunities and challenges of certifying cloud-based solutions for U.S. Federal Government Civilian Agencies.
Cloud-Based Customer Experience Management Solutions For Government Agencies from RightNow Technologies
]]> 656 2 https://cdn.slidesharecdn.com/ss_thumbnails/rightnowcxforgovtcertifyingwhitepaper-100607135528-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Proactive Customer Service /slideshow/proactive-customerservice-4431622/4431622 proactivecustomerservice-100607135534-phpapp02
Service centers are generally viewed as cost centers, but it doesnt have to be that way.]]>
Service centers are generally viewed as cost centers, but it doesnt have to be that way.]]> Mon, 07 Jun 2010 13:55:19 GMT /slideshow/proactive-customerservice-4431622/4431622 RightNow@slideshare.net(RightNow) Proactive Customer Service RightNow Service centers are generally viewed as cost centers, but it doesnt have to be that way. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/proactivecustomerservice-100607135534-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Service centers are generally viewed as cost centers, but it doesnt have to be that way.
Proactive Customer Service from RightNow Technologies
]]> 1538 5 https://cdn.slidesharecdn.com/ss_thumbnails/proactivecustomerservice-100607135534-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer Experience Makeover: A Practical Approach to Differentiated Service /RightNow/customer-experience-makeoverapracticalapproachtodifferentiatedservice-4431619 customerexperiencemakeoverapracticalapproachtodifferentiatedservice-100607135540-phpapp02
Its the number one reason customers cite for their loyalty and their recommendation of companies to friends and colleagues.]]>
Its the number one reason customers cite for their loyalty and their recommendation of companies to friends and colleagues.]]> Mon, 07 Jun 2010 13:55:16 GMT /RightNow/customer-experience-makeoverapracticalapproachtodifferentiatedservice-4431619 RightNow@slideshare.net(RightNow) Customer Experience Makeover: A Practical Approach to Differentiated Service RightNow Its the number one reason customers cite for their loyalty and their recommendation of companies to friends and colleagues. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencemakeoverapracticalapproachtodifferentiatedservice-100607135540-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Its the number one reason customers cite for their loyalty and their recommendation of companies to friends and colleagues.
Customer Experience Makeover: A Practical Approach to Differentiated Service from RightNow Technologies
]]> 1270 2 https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencemakeoverapracticalapproachtodifferentiatedservice-100607135540-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 CRM and National Security: Five Essential Software Capabilities /slideshow/crm-and-nationalsecurityfiveessentialsoftwarecapabilitiesfordodicorganizations-4431618/4431618 crmandnationalsecurityfiveessentialsoftwarecapabilitiesfordodicorganizations-100607135516-phpapp01
CRM technology can deliver advantages for fulfillment of Department of Defense and Intelligence Community missions.]]>
CRM technology can deliver advantages for fulfillment of Department of Defense and Intelligence Community missions.]]> Mon, 07 Jun 2010 13:55:14 GMT /slideshow/crm-and-nationalsecurityfiveessentialsoftwarecapabilitiesfordodicorganizations-4431618/4431618 RightNow@slideshare.net(RightNow) CRM and National Security: Five Essential Software Capabilities RightNow CRM technology can deliver advantages for fulfillment of Department of Defense and Intelligence Community missions. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/crmandnationalsecurityfiveessentialsoftwarecapabilitiesfordodicorganizations-100607135516-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> CRM technology can deliver advantages for fulfillment of Department of Defense and Intelligence Community missions.
CRM and National Security: Five Essential Software Capabilities from RightNow Technologies
]]> 682 2 https://cdn.slidesharecdn.com/ss_thumbnails/crmandnationalsecurityfiveessentialsoftwarecapabilitiesfordodicorganizations-100607135516-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Webcast: Piloting the Cloud: Social Web and the Public Sector /slideshow/webcast-piloting-the-cloud-social-web-and-the-public-sector/3279162 pilotingthecloud-rightnowsocialfeb2010-100225165026-phpapp02
Presentation from the RightNow Technologies Webcast - Piloting the Cloud: Social Web and the Public Sector]]>
Presentation from the RightNow Technologies Webcast - Piloting the Cloud: Social Web and the Public Sector]]> Thu, 25 Feb 2010 16:49:36 GMT /slideshow/webcast-piloting-the-cloud-social-web-and-the-public-sector/3279162 RightNow@slideshare.net(RightNow) Webcast: Piloting the Cloud: Social Web and the Public Sector RightNow Presentation from the RightNow Technologies Webcast - Piloting the Cloud: Social Web and the Public Sector <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/pilotingthecloud-rightnowsocialfeb2010-100225165026-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation from the RightNow Technologies Webcast - Piloting the Cloud: Social Web and the Public Sector
Webcast: Piloting the Cloud: Social Web and the Public Sector from RightNow Technologies
]]> 882 2 https://cdn.slidesharecdn.com/ss_thumbnails/pilotingthecloud-rightnowsocialfeb2010-100225165026-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Webcast: Piloting the Cloud: The Open Government Directive /slideshow/webcast-piloting-the-cloud-the-open-government-directive-2890107/2890107 cdocumentsandsettingsmerlyn-gordondesktoprightnowwebcastpilotingthecloudopengovernment-100111153910-phpapp01
Presentation from the RightNow Technologies Webcast - Piloting the Cloud: The Open Government Directive. Learn how government agencies can see measurable, cost-effective results from a pilot implementation of a secure, cloud based Customer Experience (CX) solution to meet the 60 day deadline for deploying an Open Government Webpage and other Open Government Deliverables.]]>
Presentation from the RightNow Technologies Webcast - Piloting the Cloud: The Open Government Directive. Learn how government agencies can see measurable, cost-effective results from a pilot implementation of a secure, cloud based Customer Experience (CX) solution to meet the 60 day deadline for deploying an Open Government Webpage and other Open Government Deliverables.]]> Mon, 11 Jan 2010 15:39:02 GMT /slideshow/webcast-piloting-the-cloud-the-open-government-directive-2890107/2890107 RightNow@slideshare.net(RightNow) Webcast: Piloting the Cloud: The Open Government Directive RightNow Presentation from the RightNow Technologies Webcast - Piloting the Cloud: The Open Government Directive. Learn how government agencies can see measurable, cost-effective results from a pilot implementation of a secure, cloud based Customer Experience (CX) solution to meet the 60 day deadline for deploying an Open Government Webpage and other Open Government Deliverables. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/cdocumentsandsettingsmerlyn-gordondesktoprightnowwebcastpilotingthecloudopengovernment-100111153910-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation from the RightNow Technologies Webcast - Piloting the Cloud: The Open Government Directive. Learn how government agencies can see measurable, cost-effective results from a pilot implementation of a secure, cloud based Customer Experience (CX) solution to meet the 60 day deadline for deploying an Open Government Webpage and other Open Government Deliverables.
Webcast: Piloting the Cloud: The Open Government Directive from RightNow Technologies
]]> 981 5 https://cdn.slidesharecdn.com/ss_thumbnails/cdocumentsandsettingsmerlyn-gordondesktoprightnowwebcastpilotingthecloudopengovernment-100111153910-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-RightNow-48x48.jpg?cb=1522831327 RightNow (NASDAQ: RNOW) RightNow is a provider of on demand customer experience solutions that help consumer-centric organizations deliver great customer experiences. Founded in 1997, RightNow is headquartered in Bozeman, Montana, employs more than 800 people, and serves nearly 2,000 organizations worldwide. www.rightnow.com https://cdn.slidesharecdn.com/ss_thumbnails/final2011ceislideshare-120110161357-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/2011-customer-experience-impact-report/10947124 2011 Customer Experien... https://cdn.slidesharecdn.com/ss_thumbnails/2010customerexperienceimpact-101009093900-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/2010-customer-experience-impact/5400618 2010 Customer Experien... https://cdn.slidesharecdn.com/ss_thumbnails/drugstorecomslidesforcxblogjuly2010-100728120802-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/drugstorecom-4859026/4859026 Drugstore.com Gartner ...