ºÝºÝߣshows by User: RockDr / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: RockDr / Sun, 23 Jul 2017 02:06:47 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: RockDr Autodesk Knowledge Network: A Knowledge Ecosystem Approach to Integrated Content-Driven Self-Service Download Document /slideshow/autodesk-knowledge-network-a-knowledge-ecosystem-approach-to-integrated-contentdriven-selfservice-download-document/78156301 tsiamay2016-170723020647
Over the last few years Autodesk has made a significant investment in online self-service in preparation for the increased demand for customer support resulting from our shift toward subscription-based business models and direct sales, moving away from a purely reseller channel model. The design tools that Autodesk sells are deep, complex, professional tools that often have an extended learning curve, and the real practical expertise for applied use of them often resides in an established global community of companies and individual experts. The Autodesk Knowledge Network represents a knowledge ecosystem strategy that embraces this broader community in all its forms to accelerate web content generation by Autodesk and these partners and customers. We have invested in optimizing traditional web publishing by Autodesk, including KCS. But we’ve also embraced aggregation of disparate content siloes and the direct online contribution and sharing of content in the form of both video and traditional long-form articles. Providing experts an opportunity to create a public profile for themselves and build their reputation seems to be helping us gain momentum with programs to encourage contribution. This talk will outline our existing tools and programs, describe some of our near-term plans for expansion and share our key effectiveness measures.]]>
Over the last few years Autodesk has made a significant investment in online self-service in preparation for the increased demand for customer support resulting from our shift toward subscription-based business models and direct sales, moving away from a purely reseller channel model. The design tools that Autodesk sells are deep, complex, professional tools that often have an extended learning curve, and the real practical expertise for applied use of them often resides in an established global community of companies and individual experts. The Autodesk Knowledge Network represents a knowledge ecosystem strategy that embraces this broader community in all its forms to accelerate web content generation by Autodesk and these partners and customers. We have invested in optimizing traditional web publishing by Autodesk, including KCS. But we’ve also embraced aggregation of disparate content siloes and the direct online contribution and sharing of content in the form of both video and traditional long-form articles. Providing experts an opportunity to create a public profile for themselves and build their reputation seems to be helping us gain momentum with programs to encourage contribution. This talk will outline our existing tools and programs, describe some of our near-term plans for expansion and share our key effectiveness measures.]]> Sun, 23 Jul 2017 02:06:47 GMT /slideshow/autodesk-knowledge-network-a-knowledge-ecosystem-approach-to-integrated-contentdriven-selfservice-download-document/78156301 RockDr@slideshare.net(RockDr) Autodesk Knowledge Network: A Knowledge Ecosystem Approach to Integrated Content-Driven Self-Service Download Document RockDr Over the last few years Autodesk has made a significant investment in online self-service in preparation for the increased demand for customer support resulting from our shift toward subscription-based business models and direct sales, moving away from a purely reseller channel model. The design tools that Autodesk sells are deep, complex, professional tools that often have an extended learning curve, and the real practical expertise for applied use of them often resides in an established global community of companies and individual experts. The Autodesk Knowledge Network represents a knowledge ecosystem strategy that embraces this broader community in all its forms to accelerate web content generation by Autodesk and these partners and customers. We have invested in optimizing traditional web publishing by Autodesk, including KCS. But we’ve also embraced aggregation of disparate content siloes and the direct online contribution and sharing of content in the form of both video and traditional long-form articles. Providing experts an opportunity to create a public profile for themselves and build their reputation seems to be helping us gain momentum with programs to encourage contribution. This talk will outline our existing tools and programs, describe some of our near-term plans for expansion and share our key effectiveness measures. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/tsiamay2016-170723020647-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Over the last few years Autodesk has made a significant investment in online self-service in preparation for the increased demand for customer support resulting from our shift toward subscription-based business models and direct sales, moving away from a purely reseller channel model. The design tools that Autodesk sells are deep, complex, professional tools that often have an extended learning curve, and the real practical expertise for applied use of them often resides in an established global community of companies and individual experts. The Autodesk Knowledge Network represents a knowledge ecosystem strategy that embraces this broader community in all its forms to accelerate web content generation by Autodesk and these partners and customers. We have invested in optimizing traditional web publishing by Autodesk, including KCS. But we’ve also embraced aggregation of disparate content siloes and the direct online contribution and sharing of content in the form of both video and traditional long-form articles. Providing experts an opportunity to create a public profile for themselves and build their reputation seems to be helping us gain momentum with programs to encourage contribution. This talk will outline our existing tools and programs, describe some of our near-term plans for expansion and share our key effectiveness measures.
Autodesk Knowledge Network: A Knowledge Ecosystem Approach to Integrated Content-Driven Self-Service Download Document from Tom Williams
]]> 363 6 https://cdn.slidesharecdn.com/ss_thumbnails/tsiamay2016-170723020647-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-RockDr-48x48.jpg?cb=1591055123 My passion is making information freely available to people across the globe, using the web, at a really large scale. I enjoy bridging what is often a 'gap' between business needs and technical delivery of content-driven web-based experiences, taking something from vision to reality. My role is understanding business context and business problems, devising a sound and scalable strategy, matching it to appropriate technologies and following through to manage the execution and operation. I take a pragmatic approach and like to be in the business of getting things done. SUMMARY • Experienced web technology strategist and team leader with a track record of delivering and operating en... http://www.autodesk.com