際際滷shows by User: SDNCanada / http://www.slideshare.net/images/logo.gif 際際滷shows by User: SDNCanada / Mon, 10 Dec 2018 14:39:12 GMT 際際滷Share feed for 際際滷shows by User: SDNCanada Designing services using LEGO SERIOUS PLAY by Jo谷lle Stemp and Daniel Engelberg https://fr.slideshare.net/SDNCanada/designing-services-using-lego-serious-play-by-jolle-stemp-and-daniel-engelberg presentation-lsp-workshop-short-participants-181210143912
Presented at Impact: 2018 Canadian Service Design Conference, November 29 & 30, 2018 (Montreal, Quebec) How do you design your services? Have you ever thought about using LEGO to map the experience? LEGO速 SERIOUS PLAY速 is a powerful tool that can be used to map journeys. Its a playful participative activity that helps glue the team together, while collaborating and co-creating. In this workshop participants will experience how LEGO速 SERIOUS PLAY速 methodology deepens the reflection process through a 3D representation. A challenge question is presented to the group, everyone builds a model responding to the question, everyone shares their story. This approach is based on research findings that hands-on, "minds-on" learning produces a deeper, more meaningful understanding of the problem to solve. The LEGO速 SERIOUS PLAY速 methodology is a creative, experimental process designed to enhance innovation and organization performance.]]>
Presented at Impact: 2018 Canadian Service Design Conference, November 29 & 30, 2018 (Montreal, Quebec) How do you design your services? Have you ever thought about using LEGO to map the experience? LEGO速 SERIOUS PLAY速 is a powerful tool that can be used to map journeys. Its a playful participative activity that helps glue the team together, while collaborating and co-creating. In this workshop participants will experience how LEGO速 SERIOUS PLAY速 methodology deepens the reflection process through a 3D representation. A challenge question is presented to the group, everyone builds a model responding to the question, everyone shares their story. This approach is based on research findings that hands-on, "minds-on" learning produces a deeper, more meaningful understanding of the problem to solve. The LEGO速 SERIOUS PLAY速 methodology is a creative, experimental process designed to enhance innovation and organization performance.]]> Mon, 10 Dec 2018 14:39:12 GMT https://fr.slideshare.net/SDNCanada/designing-services-using-lego-serious-play-by-jolle-stemp-and-daniel-engelberg SDNCanada@slideshare.net(SDNCanada) Designing services using LEGO SERIOUS PLAY by Jo谷lle Stemp and Daniel Engelberg SDNCanada Presented at Impact: 2018 Canadian Service Design Conference, November 29 & 30, 2018 (Montreal, Quebec) How do you design your services? Have you ever thought about using LEGO to map the experience? LEGO速 SERIOUS PLAY速 is a powerful tool that can be used to map journeys. Its a playful participative activity that helps glue the team together, while collaborating and co-creating. In this workshop participants will experience how LEGO速 SERIOUS PLAY速 methodology deepens the reflection process through a 3D representation. A challenge question is presented to the group, everyone builds a model responding to the question, everyone shares their story. This approach is based on research findings that hands-on, "minds-on" learning produces a deeper, more meaningful understanding of the problem to solve. The LEGO速 SERIOUS PLAY速 methodology is a creative, experimental process designed to enhance innovation and organization performance. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/presentation-lsp-workshop-short-participants-181210143912-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presented at Impact: 2018 Canadian Service Design Conference, November 29 &amp; 30, 2018 (Montreal, Quebec) How do you design your services? Have you ever thought about using LEGO to map the experience? LEGO速 SERIOUS PLAY速 is a powerful tool that can be used to map journeys. Its a playful participative activity that helps glue the team together, while collaborating and co-creating. In this workshop participants will experience how LEGO速 SERIOUS PLAY速 methodology deepens the reflection process through a 3D representation. A challenge question is presented to the group, everyone builds a model responding to the question, everyone shares their story. This approach is based on research findings that hands-on, &quot;minds-on&quot; learning produces a deeper, more meaningful understanding of the problem to solve. The LEGO速 SERIOUS PLAY速 methodology is a creative, experimental process designed to enhance innovation and organization performance.
from Service Design Network Canada
]]> 416 2 https://cdn.slidesharecdn.com/ss_thumbnails/presentation-lsp-workshop-short-participants-181210143912-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Work.Futures: Design of future workplace experiences by Antonio Starnino and Antonio Iadarola /slideshow/workfutures-design-of-future-workplace-experiences-by-antonio-starnino-and-antonio-iadarola/125229523 workdesignworkshopimpactsdnconferencemontrealnov2018final2-compressed-181207000031
Presented at Impact: 2018 Canadian Service Design Conference, November 29 & 30, 2018 (Montreal, Quebec) This workshop will guide participants through a mix of future-oriented design methods, as we go from understanding trends in the future of work, to prototyping spaces and interactions. In the process, we will explore new possibilities of collaborative workplaces, contextualized in future scenarios, as well as understand the expanding role of design as a force in creating strategic change. This hands-on experience will focus on sustainability and symbolism of materials and interactions to understand the potential of service design when associated with the design of physical-digital-visual work environments.]]>
Presented at Impact: 2018 Canadian Service Design Conference, November 29 & 30, 2018 (Montreal, Quebec) This workshop will guide participants through a mix of future-oriented design methods, as we go from understanding trends in the future of work, to prototyping spaces and interactions. In the process, we will explore new possibilities of collaborative workplaces, contextualized in future scenarios, as well as understand the expanding role of design as a force in creating strategic change. This hands-on experience will focus on sustainability and symbolism of materials and interactions to understand the potential of service design when associated with the design of physical-digital-visual work environments.]]> Fri, 07 Dec 2018 00:00:30 GMT /slideshow/workfutures-design-of-future-workplace-experiences-by-antonio-starnino-and-antonio-iadarola/125229523 SDNCanada@slideshare.net(SDNCanada) Work.Futures: Design of future workplace experiences by Antonio Starnino and Antonio Iadarola SDNCanada Presented at Impact: 2018 Canadian Service Design Conference, November 29 & 30, 2018 (Montreal, Quebec) This workshop will guide participants through a mix of future-oriented design methods, as we go from understanding trends in the future of work, to prototyping spaces and interactions. In the process, we will explore new possibilities of collaborative workplaces, contextualized in future scenarios, as well as understand the expanding role of design as a force in creating strategic change. This hands-on experience will focus on sustainability and symbolism of materials and interactions to understand the potential of service design when associated with the design of physical-digital-visual work environments. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/workdesignworkshopimpactsdnconferencemontrealnov2018final2-compressed-181207000031-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presented at Impact: 2018 Canadian Service Design Conference, November 29 &amp; 30, 2018 (Montreal, Quebec) This workshop will guide participants through a mix of future-oriented design methods, as we go from understanding trends in the future of work, to prototyping spaces and interactions. In the process, we will explore new possibilities of collaborative workplaces, contextualized in future scenarios, as well as understand the expanding role of design as a force in creating strategic change. This hands-on experience will focus on sustainability and symbolism of materials and interactions to understand the potential of service design when associated with the design of physical-digital-visual work environments.
Work.Futures: Design of future workplace experiences by Antonio Starnino and Antonio Iadarola from Service Design Network Canada
]]> 591 4 https://cdn.slidesharecdn.com/ss_thumbnails/workdesignworkshopimpactsdnconferencemontrealnov2018final2-compressed-181207000031-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Why can't we B.E. friends? by Patrick Bach and Ada Le /slideshow/why-cant-we-be-friends-by-patrick-bach-and-ada-le/125229020 whycantwebefriends-v4-181206234207
Presented at Impact: 2018 Canadian Service Design Conference, November 29 & 30, 2018 (Montreal, Quebec) What people say, what people do and what people say they do are three different things. Behavioural Economics (or B.E.) is the scientific study of psychological, emotional and cognitive factors on economic decisions, the belief that human beings are not entirely rational in their decision making. B.E. provides service designers with a new way of measuring the impact of our designs, prototypes and ideas by expanding our understanding of the problem through a deep exploration of behavioural barriers, as well as providing us with new ways of measuring the impact of our prototypes through a rigorous testing methodology.]]>
Presented at Impact: 2018 Canadian Service Design Conference, November 29 & 30, 2018 (Montreal, Quebec) What people say, what people do and what people say they do are three different things. Behavioural Economics (or B.E.) is the scientific study of psychological, emotional and cognitive factors on economic decisions, the belief that human beings are not entirely rational in their decision making. B.E. provides service designers with a new way of measuring the impact of our designs, prototypes and ideas by expanding our understanding of the problem through a deep exploration of behavioural barriers, as well as providing us with new ways of measuring the impact of our prototypes through a rigorous testing methodology.]]> Thu, 06 Dec 2018 23:42:07 GMT /slideshow/why-cant-we-be-friends-by-patrick-bach-and-ada-le/125229020 SDNCanada@slideshare.net(SDNCanada) Why can't we B.E. friends? by Patrick Bach and Ada Le SDNCanada Presented at Impact: 2018 Canadian Service Design Conference, November 29 & 30, 2018 (Montreal, Quebec) What people say, what people do and what people say they do are three different things. Behavioural Economics (or B.E.) is the scientific study of psychological, emotional and cognitive factors on economic decisions, the belief that human beings are not entirely rational in their decision making. B.E. provides service designers with a new way of measuring the impact of our designs, prototypes and ideas by expanding our understanding of the problem through a deep exploration of behavioural barriers, as well as providing us with new ways of measuring the impact of our prototypes through a rigorous testing methodology. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/whycantwebefriends-v4-181206234207-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presented at Impact: 2018 Canadian Service Design Conference, November 29 &amp; 30, 2018 (Montreal, Quebec) What people say, what people do and what people say they do are three different things. Behavioural Economics (or B.E.) is the scientific study of psychological, emotional and cognitive factors on economic decisions, the belief that human beings are not entirely rational in their decision making. B.E. provides service designers with a new way of measuring the impact of our designs, prototypes and ideas by expanding our understanding of the problem through a deep exploration of behavioural barriers, as well as providing us with new ways of measuring the impact of our prototypes through a rigorous testing methodology.
Why can't we B.E. friends? by Patrick Bach and Ada Le from Service Design Network Canada
]]> 178 1 https://cdn.slidesharecdn.com/ss_thumbnails/whycantwebefriends-v4-181206234207-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Sampler of service design methods 2 by Deborah MacKenzie, Jacqueline Antalik and Winnie Ho /slideshow/sampler-of-service-design-methods-2-by-deborah-mackenzie-jacqueline-antalik-and-winnie-ho/125228934 sdncdn2018methodssampler2-181206233941
Presented at Impact: 2018 Canadian Service Design Conference, November 29 & 30, 2018 (Montreal, Quebec) Working in small groups, participants will get a chance to try out a variety of Service Design methods in a safe, supportive, and reflective environment. At the end well all come together to share our thoughts on the various methods and how we may utilize them in our practice. METHOD 1: Ecosystem Mapping Ecosystem mapping identifies the different roles actors take and how they connect within different contexts and environments. We can push this further by asking what leverage points exist within this ecosystem where a small push can influence greater change and in what direction? METHOD 2: Tomorrows Headline The tomorrows headlines are fictional news articles created by imagining a desirable (or undesirable) future from the perspective of users within the service context. It helps us look beyond the short-term constraints and focus on the potential cross-domain impacts generated by the service.]]>
Presented at Impact: 2018 Canadian Service Design Conference, November 29 & 30, 2018 (Montreal, Quebec) Working in small groups, participants will get a chance to try out a variety of Service Design methods in a safe, supportive, and reflective environment. At the end well all come together to share our thoughts on the various methods and how we may utilize them in our practice. METHOD 1: Ecosystem Mapping Ecosystem mapping identifies the different roles actors take and how they connect within different contexts and environments. We can push this further by asking what leverage points exist within this ecosystem where a small push can influence greater change and in what direction? METHOD 2: Tomorrows Headline The tomorrows headlines are fictional news articles created by imagining a desirable (or undesirable) future from the perspective of users within the service context. It helps us look beyond the short-term constraints and focus on the potential cross-domain impacts generated by the service.]]> Thu, 06 Dec 2018 23:39:41 GMT /slideshow/sampler-of-service-design-methods-2-by-deborah-mackenzie-jacqueline-antalik-and-winnie-ho/125228934 SDNCanada@slideshare.net(SDNCanada) Sampler of service design methods 2 by Deborah MacKenzie, Jacqueline Antalik and Winnie Ho SDNCanada Presented at Impact: 2018 Canadian Service Design Conference, November 29 & 30, 2018 (Montreal, Quebec) Working in small groups, participants will get a chance to try out a variety of Service Design methods in a safe, supportive, and reflective environment. At the end well all come together to share our thoughts on the various methods and how we may utilize them in our practice. METHOD 1: Ecosystem Mapping Ecosystem mapping identifies the different roles actors take and how they connect within different contexts and environments. We can push this further by asking what leverage points exist within this ecosystem where a small push can influence greater change and in what direction? METHOD 2: Tomorrows Headline The tomorrows headlines are fictional news articles created by imagining a desirable (or undesirable) future from the perspective of users within the service context. It helps us look beyond the short-term constraints and focus on the potential cross-domain impacts generated by the service. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/sdncdn2018methodssampler2-181206233941-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presented at Impact: 2018 Canadian Service Design Conference, November 29 &amp; 30, 2018 (Montreal, Quebec) Working in small groups, participants will get a chance to try out a variety of Service Design methods in a safe, supportive, and reflective environment. At the end well all come together to share our thoughts on the various methods and how we may utilize them in our practice. METHOD 1: Ecosystem Mapping Ecosystem mapping identifies the different roles actors take and how they connect within different contexts and environments. We can push this further by asking what leverage points exist within this ecosystem where a small push can influence greater change and in what direction? METHOD 2: Tomorrows Headline The tomorrows headlines are fictional news articles created by imagining a desirable (or undesirable) future from the perspective of users within the service context. It helps us look beyond the short-term constraints and focus on the potential cross-domain impacts generated by the service.
Sampler of service design methods 2 by Deborah MacKenzie, Jacqueline Antalik and Winnie Ho from Service Design Network Canada
]]> 365 1 https://cdn.slidesharecdn.com/ss_thumbnails/sdncdn2018methodssampler2-181206233941-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Limpact du consultant : Au dela du rapport final par Claire Grillet, Jessica Huneault et Sophie Riendeau https://fr.slideshare.net/slideshow/limpact-du-consultant-au-dela-du-rapport-final-par-claire-grillet-jessica-huneault-et-sophie-riendeau/125208510 meilleurmonde-sdn2018-181206200626
Pr辿sent辿 lors de la conf辿rence IMPACT: Conf辿rence sur le design de service au Canada, 29 et 30 novembre (Montr辿al, Qu辿bec) En tant que consultantes en design de service, les fondatrices du studio Meilleur Monde questionnent limpact de leur travail une fois leurs mandats termin辿s. Apr竪s avoir constat辿 que plusieurs des projets sur lesquels elles avaient travaill辿 avaient de la difficult辿 voir le jour, elles ont d辿velopp辿 plusieurs solutions assurant une meilleure transition entre lapproche de design de service et lapproche de leurs clients. Latelier 束 Limpact des consultants : aller au-del du rapport final 損 est une invitation envisager la relation consultant-client en int辿grant davantage le client dans l辿quipe de conception. En effet, le d辿veloppement de comp辿tences de design par le client lui permet dassurer la continuit辿 de la d辿marche une fois le mandat termin辿. Les participants pourront dans un premier temps d辿couvrir les outils d辿velopp辿s par les designers pour am辿liorer la collaboration entre le designer et son client et dans un second temps 辿changer sur leurs propres exp辿riences et outils.]]>
Pr辿sent辿 lors de la conf辿rence IMPACT: Conf辿rence sur le design de service au Canada, 29 et 30 novembre (Montr辿al, Qu辿bec) En tant que consultantes en design de service, les fondatrices du studio Meilleur Monde questionnent limpact de leur travail une fois leurs mandats termin辿s. Apr竪s avoir constat辿 que plusieurs des projets sur lesquels elles avaient travaill辿 avaient de la difficult辿 voir le jour, elles ont d辿velopp辿 plusieurs solutions assurant une meilleure transition entre lapproche de design de service et lapproche de leurs clients. Latelier 束 Limpact des consultants : aller au-del du rapport final 損 est une invitation envisager la relation consultant-client en int辿grant davantage le client dans l辿quipe de conception. En effet, le d辿veloppement de comp辿tences de design par le client lui permet dassurer la continuit辿 de la d辿marche une fois le mandat termin辿. Les participants pourront dans un premier temps d辿couvrir les outils d辿velopp辿s par les designers pour am辿liorer la collaboration entre le designer et son client et dans un second temps 辿changer sur leurs propres exp辿riences et outils.]]> Thu, 06 Dec 2018 20:06:26 GMT https://fr.slideshare.net/slideshow/limpact-du-consultant-au-dela-du-rapport-final-par-claire-grillet-jessica-huneault-et-sophie-riendeau/125208510 SDNCanada@slideshare.net(SDNCanada) Limpact du consultant : Au dela du rapport final par Claire Grillet, Jessica Huneault et Sophie Riendeau SDNCanada Pr辿sent辿 lors de la conf辿rence IMPACT: Conf辿rence sur le design de service au Canada, 29 et 30 novembre (Montr辿al, Qu辿bec) En tant que consultantes en design de service, les fondatrices du studio Meilleur Monde questionnent limpact de leur travail une fois leurs mandats termin辿s. Apr竪s avoir constat辿 que plusieurs des projets sur lesquels elles avaient travaill辿 avaient de la difficult辿 voir le jour, elles ont d辿velopp辿 plusieurs solutions assurant une meilleure transition entre lapproche de design de service et lapproche de leurs clients. Latelier 束 Limpact des consultants : aller au-del du rapport final 損 est une invitation envisager la relation consultant-client en int辿grant davantage le client dans l辿quipe de conception. En effet, le d辿veloppement de comp辿tences de design par le client lui permet dassurer la continuit辿 de la d辿marche une fois le mandat termin辿. Les participants pourront dans un premier temps d辿couvrir les outils d辿velopp辿s par les designers pour am辿liorer la collaboration entre le designer et son client et dans un second temps 辿changer sur leurs propres exp辿riences et outils. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/meilleurmonde-sdn2018-181206200626-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Pr辿sent辿 lors de la conf辿rence IMPACT: Conf辿rence sur le design de service au Canada, 29 et 30 novembre (Montr辿al, Qu辿bec) En tant que consultantes en design de service, les fondatrices du studio Meilleur Monde questionnent limpact de leur travail une fois leurs mandats termin辿s. Apr竪s avoir constat辿 que plusieurs des projets sur lesquels elles avaient travaill辿 avaient de la difficult辿 voir le jour, elles ont d辿velopp辿 plusieurs solutions assurant une meilleure transition entre lapproche de design de service et lapproche de leurs clients. Latelier 束 Limpact des consultants : aller au-del du rapport final 損 est une invitation envisager la relation consultant-client en int辿grant davantage le client dans l辿quipe de conception. En effet, le d辿veloppement de comp辿tences de design par le client lui permet dassurer la continuit辿 de la d辿marche une fois le mandat termin辿. Les participants pourront dans un premier temps d辿couvrir les outils d辿velopp辿s par les designers pour am辿liorer la collaboration entre le designer et son client et dans un second temps 辿changer sur leurs propres exp辿riences et outils.
from Service Design Network Canada
]]> 122 4 https://cdn.slidesharecdn.com/ss_thumbnails/meilleurmonde-sdn2018-181206200626-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Le design pour innover dans des projets collectifs impact social par Virginie Zingraff et Marie-H辿l竪ne Laurence https://fr.slideshare.net/slideshow/le-design-pour-innover-dans-des-projets-collectifs-impact-social-par-virginie-zingraff-et-mariehlne-laurence/125165238 prezsdcanadafinal-181206145142
Pr辿sent辿 lors de la conf辿rence IMPACT: Conf辿rence sur le design de service au Canada, 29 et 30 novembre (Montr辿al, Qu辿bec) Cette pr辿sentation propose d'explorer les diff辿rents types d'impacts que peut induire une approche de design de service dans un projet collectif, partir dun cas concret exp辿riment辿 par la Maison d'innovation sociale travers son programme Innovateur social en r辿sidence (ISR). Cette session sera loccasion de d辿couvrir ce programme, son mode op辿ratoire et les conditions gagnantes de son d辿ploiement dans les communaut辿s ainsi que les diff辿rents 辿l辿ments de la d辿marche de conception de services du Laboratoire d'incubation civique centr辿 sur les personnes vuln辿rables mis en place dans le quartier montr辿alais de Centre-sud. Cette pr辿sentation se fera en duo - innovatrices sociales en r辿sidence et porteurs du projet local - et permettra de partager les exp辿riences, apprentissages et diff辿rents impacts per巽us de ces deux points de vue (transformation du projet, transfert dexpertise, changements internes, etc.). ]]>
Pr辿sent辿 lors de la conf辿rence IMPACT: Conf辿rence sur le design de service au Canada, 29 et 30 novembre (Montr辿al, Qu辿bec) Cette pr辿sentation propose d'explorer les diff辿rents types d'impacts que peut induire une approche de design de service dans un projet collectif, partir dun cas concret exp辿riment辿 par la Maison d'innovation sociale travers son programme Innovateur social en r辿sidence (ISR). Cette session sera loccasion de d辿couvrir ce programme, son mode op辿ratoire et les conditions gagnantes de son d辿ploiement dans les communaut辿s ainsi que les diff辿rents 辿l辿ments de la d辿marche de conception de services du Laboratoire d'incubation civique centr辿 sur les personnes vuln辿rables mis en place dans le quartier montr辿alais de Centre-sud. Cette pr辿sentation se fera en duo - innovatrices sociales en r辿sidence et porteurs du projet local - et permettra de partager les exp辿riences, apprentissages et diff辿rents impacts per巽us de ces deux points de vue (transformation du projet, transfert dexpertise, changements internes, etc.). ]]> Thu, 06 Dec 2018 14:51:42 GMT https://fr.slideshare.net/slideshow/le-design-pour-innover-dans-des-projets-collectifs-impact-social-par-virginie-zingraff-et-mariehlne-laurence/125165238 SDNCanada@slideshare.net(SDNCanada) Le design pour innover dans des projets collectifs impact social par Virginie Zingraff et Marie-H辿l竪ne Laurence SDNCanada Pr辿sent辿 lors de la conf辿rence IMPACT: Conf辿rence sur le design de service au Canada, 29 et 30 novembre (Montr辿al, Qu辿bec) Cette pr辿sentation propose d'explorer les diff辿rents types d'impacts que peut induire une approche de design de service dans un projet collectif, partir dun cas concret exp辿riment辿 par la Maison d'innovation sociale travers son programme Innovateur social en r辿sidence (ISR). Cette session sera loccasion de d辿couvrir ce programme, son mode op辿ratoire et les conditions gagnantes de son d辿ploiement dans les communaut辿s ainsi que les diff辿rents 辿l辿ments de la d辿marche de conception de services du Laboratoire d'incubation civique centr辿 sur les personnes vuln辿rables mis en place dans le quartier montr辿alais de Centre-sud. Cette pr辿sentation se fera en duo - innovatrices sociales en r辿sidence et porteurs du projet local - et permettra de partager les exp辿riences, apprentissages et diff辿rents impacts per巽us de ces deux points de vue (transformation du projet, transfert dexpertise, changements internes, etc.). <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/prezsdcanadafinal-181206145142-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Pr辿sent辿 lors de la conf辿rence IMPACT: Conf辿rence sur le design de service au Canada, 29 et 30 novembre (Montr辿al, Qu辿bec) Cette pr辿sentation propose d&#39;explorer les diff辿rents types d&#39;impacts que peut induire une approche de design de service dans un projet collectif, partir dun cas concret exp辿riment辿 par la Maison d&#39;innovation sociale travers son programme Innovateur social en r辿sidence (ISR). Cette session sera loccasion de d辿couvrir ce programme, son mode op辿ratoire et les conditions gagnantes de son d辿ploiement dans les communaut辿s ainsi que les diff辿rents 辿l辿ments de la d辿marche de conception de services du Laboratoire d&#39;incubation civique centr辿 sur les personnes vuln辿rables mis en place dans le quartier montr辿alais de Centre-sud. Cette pr辿sentation se fera en duo - innovatrices sociales en r辿sidence et porteurs du projet local - et permettra de partager les exp辿riences, apprentissages et diff辿rents impacts per巽us de ces deux points de vue (transformation du projet, transfert dexpertise, changements internes, etc.).
from Service Design Network Canada
]]> 109 3 https://cdn.slidesharecdn.com/ss_thumbnails/prezsdcanadafinal-181206145142-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Futures Wheel: Practical Frameworks for Ethical Design by Mazi Javidiani & Majid Behboudi /slideshow/futures-wheel-practical-frameworks-for-ethical-design-by-mazi-javidiani-majid-behboudi/125159308 mjmbsdncpresentationfinal-181206135637
Presented at Impact: 2018 Canadian Service Design Conference, November 29 & 30, 2018 (Montreal, Quebec) Further workshop-related materials available at http://javidiani.com/futures-wheel It may come as a surprise to some that services designed to improve our quality of life often end up creating unintended suffering for users. While service design is intentional by nature, there are can be unintended consequences that have negative impacts on users. Using systems thinking, we can apply an ethical rigor that moves beyond measuring the immediate impact of a system. Systemic design tools such as implication wheels, or Nancy Bockens value mapping wheel, can help us not only consider the second or third order impact of an innovation, but also allow us to see how value created for one group can destroy value for another. The workshop intends to provide exercises that practitioners can easily integrate into their various workplace processes to enable teams to imagine and be aware of the impact of their unintended design intentions.]]>
Presented at Impact: 2018 Canadian Service Design Conference, November 29 & 30, 2018 (Montreal, Quebec) Further workshop-related materials available at http://javidiani.com/futures-wheel It may come as a surprise to some that services designed to improve our quality of life often end up creating unintended suffering for users. While service design is intentional by nature, there are can be unintended consequences that have negative impacts on users. Using systems thinking, we can apply an ethical rigor that moves beyond measuring the immediate impact of a system. Systemic design tools such as implication wheels, or Nancy Bockens value mapping wheel, can help us not only consider the second or third order impact of an innovation, but also allow us to see how value created for one group can destroy value for another. The workshop intends to provide exercises that practitioners can easily integrate into their various workplace processes to enable teams to imagine and be aware of the impact of their unintended design intentions.]]> Thu, 06 Dec 2018 13:56:36 GMT /slideshow/futures-wheel-practical-frameworks-for-ethical-design-by-mazi-javidiani-majid-behboudi/125159308 SDNCanada@slideshare.net(SDNCanada) Futures Wheel: Practical Frameworks for Ethical Design by Mazi Javidiani & Majid Behboudi SDNCanada Presented at Impact: 2018 Canadian Service Design Conference, November 29 & 30, 2018 (Montreal, Quebec) Further workshop-related materials available at http://javidiani.com/futures-wheel It may come as a surprise to some that services designed to improve our quality of life often end up creating unintended suffering for users. While service design is intentional by nature, there are can be unintended consequences that have negative impacts on users. Using systems thinking, we can apply an ethical rigor that moves beyond measuring the immediate impact of a system. Systemic design tools such as implication wheels, or Nancy Bockens value mapping wheel, can help us not only consider the second or third order impact of an innovation, but also allow us to see how value created for one group can destroy value for another. The workshop intends to provide exercises that practitioners can easily integrate into their various workplace processes to enable teams to imagine and be aware of the impact of their unintended design intentions. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/mjmbsdncpresentationfinal-181206135637-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presented at Impact: 2018 Canadian Service Design Conference, November 29 &amp; 30, 2018 (Montreal, Quebec) Further workshop-related materials available at http://javidiani.com/futures-wheel It may come as a surprise to some that services designed to improve our quality of life often end up creating unintended suffering for users. While service design is intentional by nature, there are can be unintended consequences that have negative impacts on users. Using systems thinking, we can apply an ethical rigor that moves beyond measuring the immediate impact of a system. Systemic design tools such as implication wheels, or Nancy Bockens value mapping wheel, can help us not only consider the second or third order impact of an innovation, but also allow us to see how value created for one group can destroy value for another. The workshop intends to provide exercises that practitioners can easily integrate into their various workplace processes to enable teams to imagine and be aware of the impact of their unintended design intentions.
Futures Wheel: Practical Frameworks for Ethical Design by Mazi Javidiani & Majid Behboudi from Service Design Network Canada
]]> 934 4 https://cdn.slidesharecdn.com/ss_thumbnails/mjmbsdncpresentationfinal-181206135637-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 A Crash Course in the Art of Stakeholdering - Patrick Bach, Chelsea Omel, & Markus Grupp /slideshow/a-crash-course-in-the-art-of-stakeholdering-patrick-bach-chelsea-omel-markus-grupp/70317560 bachomelgrupp-theartofthestakeholderingworkshop-161220202045
Getting stakeholders to think in customer centric manner is relatively straightforward, yet often yields little in terms of actual change. This requires more than stakeholder support - it requires commitment, trust, and active participation in a process that can be unfamiliar or even frightening in a corporate environment. Workshops provide an opportunity to challenge the worldview of your stakeholders and expose them to the truths of customer behaviour. Its an opportunity to transform them from supporters to believers by creating an environment where they can experience the magic of a user-centred collaborative process.]]>
Getting stakeholders to think in customer centric manner is relatively straightforward, yet often yields little in terms of actual change. This requires more than stakeholder support - it requires commitment, trust, and active participation in a process that can be unfamiliar or even frightening in a corporate environment. Workshops provide an opportunity to challenge the worldview of your stakeholders and expose them to the truths of customer behaviour. Its an opportunity to transform them from supporters to believers by creating an environment where they can experience the magic of a user-centred collaborative process.]]> Tue, 20 Dec 2016 20:20:44 GMT /slideshow/a-crash-course-in-the-art-of-stakeholdering-patrick-bach-chelsea-omel-markus-grupp/70317560 SDNCanada@slideshare.net(SDNCanada) A Crash Course in the Art of Stakeholdering - Patrick Bach, Chelsea Omel, & Markus Grupp SDNCanada Getting stakeholders to think in customer centric manner is relatively straightforward, yet often yields little in terms of actual change. This requires more than stakeholder support - it requires commitment, trust, and active participation in a process that can be unfamiliar or even frightening in a corporate environment. Workshops provide an opportunity to challenge the worldview of your stakeholders and expose them to the truths of customer behaviour. Its an opportunity to transform them from supporters to believers by creating an environment where they can experience the magic of a user-centred collaborative process. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/bachomelgrupp-theartofthestakeholderingworkshop-161220202045-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Getting stakeholders to think in customer centric manner is relatively straightforward, yet often yields little in terms of actual change. This requires more than stakeholder support - it requires commitment, trust, and active participation in a process that can be unfamiliar or even frightening in a corporate environment. Workshops provide an opportunity to challenge the worldview of your stakeholders and expose them to the truths of customer behaviour. Its an opportunity to transform them from supporters to believers by creating an environment where they can experience the magic of a user-centred collaborative process.
A Crash Course in the Art of Stakeholdering - Patrick Bach, Chelsea Omel, & Markus Grupp from Service Design Network Canada
]]> 4658 7 https://cdn.slidesharecdn.com/ss_thumbnails/bachomelgrupp-theartofthestakeholderingworkshop-161220202045-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Welcome Home: Designing the Syrian Refugee Intake Experience - Justin Kirkey /slideshow/welcome-home-designing-the-syrian-refugee-intake-experience-justin-kirkey/70317558 9-161220202043
We may know about service design and user experience in the context of products, but what kind of experience is it when youre displaced from your home and communityeverything familiar to youand forced to navigate through unknowns in search for a better future? What this really boils down to is simply the human experience.]]>
We may know about service design and user experience in the context of products, but what kind of experience is it when youre displaced from your home and communityeverything familiar to youand forced to navigate through unknowns in search for a better future? What this really boils down to is simply the human experience.]]> Tue, 20 Dec 2016 20:20:43 GMT /slideshow/welcome-home-designing-the-syrian-refugee-intake-experience-justin-kirkey/70317558 SDNCanada@slideshare.net(SDNCanada) Welcome Home: Designing the Syrian Refugee Intake Experience - Justin Kirkey SDNCanada We may know about service design and user experience in the context of products, but what kind of experience is it when youre displaced from your home and communityeverything familiar to youand forced to navigate through unknowns in search for a better future? What this really boils down to is simply the human experience. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/9-161220202043-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> We may know about service design and user experience in the context of products, but what kind of experience is it when youre displaced from your home and communityeverything familiar to youand forced to navigate through unknowns in search for a better future? What this really boils down to is simply the human experience.
Welcome Home: Designing the Syrian Refugee Intake Experience - Justin Kirkey from Service Design Network Canada
]]> 702 6 https://cdn.slidesharecdn.com/ss_thumbnails/9-161220202043-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Service Design in the B.C. Justice Sector - Gordon Ross & Kevin Conn /slideshow/service-design-in-the-bc-justice-sector-gordon-ross-kevin-conn/70317556 5-161220202041
Find out how BC's Ministry of Justice approached practical reform and access to justice through designing and delivering better services, for citizens, partners, and professionals alike. Learn how the participatory and experimental methods of service design are being used across BC's Courts in a number of projects to improve experiences and deliver on timely and balanced justice, changing minds and attitudes along the way.]]>
Find out how BC's Ministry of Justice approached practical reform and access to justice through designing and delivering better services, for citizens, partners, and professionals alike. Learn how the participatory and experimental methods of service design are being used across BC's Courts in a number of projects to improve experiences and deliver on timely and balanced justice, changing minds and attitudes along the way.]]> Tue, 20 Dec 2016 20:20:40 GMT /slideshow/service-design-in-the-bc-justice-sector-gordon-ross-kevin-conn/70317556 SDNCanada@slideshare.net(SDNCanada) Service Design in the B.C. Justice Sector - Gordon Ross & Kevin Conn SDNCanada Find out how BC's Ministry of Justice approached practical reform and access to justice through designing and delivering better services, for citizens, partners, and professionals alike. Learn how the participatory and experimental methods of service design are being used across BC's Courts in a number of projects to improve experiences and deliver on timely and balanced justice, changing minds and attitudes along the way. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/5-161220202041-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Find out how BC&#39;s Ministry of Justice approached practical reform and access to justice through designing and delivering better services, for citizens, partners, and professionals alike. Learn how the participatory and experimental methods of service design are being used across BC&#39;s Courts in a number of projects to improve experiences and deliver on timely and balanced justice, changing minds and attitudes along the way.
Service Design in the B.C. Justice Sector - Gordon Ross & Kevin Conn from Service Design Network Canada
]]> 2813 9 https://cdn.slidesharecdn.com/ss_thumbnails/5-161220202041-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Service Design-Practice IN FLUX Panel Discussion /slideshow/service-designpractice-in-flux-panel-discussion/70317555 4-161220202039
Service design experts from across industries and sectors in Canada address the question: Can Service Design provide a path forward amidst complex regulatory and policy changes?]]>
Service design experts from across industries and sectors in Canada address the question: Can Service Design provide a path forward amidst complex regulatory and policy changes?]]> Tue, 20 Dec 2016 20:20:39 GMT /slideshow/service-designpractice-in-flux-panel-discussion/70317555 SDNCanada@slideshare.net(SDNCanada) Service Design-Practice IN FLUX Panel Discussion SDNCanada Service design experts from across industries and sectors in Canada address the question: Can Service Design provide a path forward amidst complex regulatory and policy changes? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/4-161220202039-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Service design experts from across industries and sectors in Canada address the question: Can Service Design provide a path forward amidst complex regulatory and policy changes?
Service Design-Practice IN FLUX Panel Discussion from Service Design Network Canada
]]> 729 3 https://cdn.slidesharecdn.com/ss_thumbnails/4-161220202039-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Intro to Service Design in Corporate Environment - Jason Fiske /slideshow/intro-to-service-design-in-corporate-environment-jason-fiske/70317554 2-161220202039
In this presentation, Jason Fiske shares his experience introducing and implementing service design at Farm Credit Canada. He focuses on what worked well and how champions of service design can implement the practice within a similar corporate environment.]]>
In this presentation, Jason Fiske shares his experience introducing and implementing service design at Farm Credit Canada. He focuses on what worked well and how champions of service design can implement the practice within a similar corporate environment.]]> Tue, 20 Dec 2016 20:20:39 GMT /slideshow/intro-to-service-design-in-corporate-environment-jason-fiske/70317554 SDNCanada@slideshare.net(SDNCanada) Intro to Service Design in Corporate Environment - Jason Fiske SDNCanada In this presentation, Jason Fiske shares his experience introducing and implementing service design at Farm Credit Canada. He focuses on what worked well and how champions of service design can implement the practice within a similar corporate environment. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/2-161220202039-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> In this presentation, Jason Fiske shares his experience introducing and implementing service design at Farm Credit Canada. He focuses on what worked well and how champions of service design can implement the practice within a similar corporate environment.
Intro to Service Design in Corporate Environment - Jason Fiske from Service Design Network Canada
]]> 2406 3 https://cdn.slidesharecdn.com/ss_thumbnails/2-161220202039-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Scaling Service Design - Christine Zoltok /slideshow/scaling-service-design-christine-zoltok/70317553 1-161220202039
Tips for delivering an exceptional end-to-end experience when you're growing fast. ]]>
Tips for delivering an exceptional end-to-end experience when you're growing fast. ]]> Tue, 20 Dec 2016 20:20:38 GMT /slideshow/scaling-service-design-christine-zoltok/70317553 SDNCanada@slideshare.net(SDNCanada) Scaling Service Design - Christine Zoltok SDNCanada Tips for delivering an exceptional end-to-end experience when you're growing fast. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/1-161220202039-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Tips for delivering an exceptional end-to-end experience when you&#39;re growing fast.
Scaling Service Design - Christine Zoltok from Service Design Network Canada
]]> 2944 3 https://cdn.slidesharecdn.com/ss_thumbnails/1-161220202039-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-SDNCanada-48x48.jpg?cb=1544140757 Service Design Network Canada (SDN Canada) is committed to building, connecting, and sustaining the community of service design practitioners, researchers, and students across Canada. SDNCanada.ca https://cdn.slidesharecdn.com/ss_thumbnails/presentation-lsp-workshop-short-participants-181210143912-thumbnail.jpg?width=320&height=320&fit=bounds SDNCanada/designing-services-using-lego-serious-play-by-jolle-stemp-and-daniel-engelberg Designing services usi... https://cdn.slidesharecdn.com/ss_thumbnails/workdesignworkshopimpactsdnconferencemontrealnov2018final2-compressed-181207000031-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/workfutures-design-of-future-workplace-experiences-by-antonio-starnino-and-antonio-iadarola/125229523 Work.Futures: Design o... https://cdn.slidesharecdn.com/ss_thumbnails/whycantwebefriends-v4-181206234207-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/why-cant-we-be-friends-by-patrick-bach-and-ada-le/125229020 Why can&#39;t we B.E. frie...