/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: SaketSingh5 https://cdn.slidesharecdn.com/profile-photo-SaketSingh5-48x48.jpg?cb=1698967187 Introduction Sr. IT Pro with close to 18 years of IT Infrastructure & Service Delivery management experience . Have been with IBM for close to 14 years , leading IT Service Delivery for Domestic as well Global Clients , across Industry in various leadership roles. Customer Relationship Management, People Managementt , Contract Management , Vendor Management , Governance & Service Delivery Management are my core skills. In my various assignments during last 18 years, apart from managing delivery, I have owned and built relationships, driven governance and improved customer satisfaction with my customers. My customer exposure are in Manufacturing, Chemical & Petroleum & Financial S...