/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: SamiALSuwi https://cdn.slidesharecdn.com/profile-photo-SamiALSuwi-48x48.jpg?cb=1607946181 • Assisted End Users in using, maintaining and selecting software programs compatible with the system. • Attending the inbound user calls for troubleshooting. • Investigated issues reported by users in a timely and efficient manner • Trained other staff to use the program efficiently • Performed data conversions and repairs of user’s data in order to meet specified program requirements. • Identified and resolved network configuration issues. • Created documentation on policy and procedures. • Updated and maintained inventory control . • Installation of Software programs, configuration of printers, scanners , and other peripherals.