ºÝºÝߣshows by User: SantanooMedhi / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: SantanooMedhi / Sat, 28 Jan 2017 07:52:52 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: SantanooMedhi A Robust approach to analysis of Customer Satisfaction Survey feedback /slideshow/a-robust-approach-to-analysis-of-customer-satisfaction-survey-feedback/71484321 niqrpresentation-170128075252
Customer Satisfaction Survey ( CSS) is a widely used Management tool to gauge the customers’ view of products and services of a company and identify areas of strengths and weaknesses and thereby formulate strategies to address the same. CSS are done on multi-dimensional aspects of the Company consisting of various customer touch points and value proposition. Traditional Customer Satisfaction Surveys treats each of the variables with equal weight and as independent variable. However, the truth is that variables are neither equally weighted nor independent. This paper proposes a different methodology of analyzing Customer Satisfaction Survey feedback considering relative weight and interdependency of the variables. Further it proposes to show how the resulting insight can be used for creating more effective strategies for better performance in areas that really matters to customer.For the purpose of this paper, we will be focusing on B2B organizations.]]>
Customer Satisfaction Survey ( CSS) is a widely used Management tool to gauge the customers’ view of products and services of a company and identify areas of strengths and weaknesses and thereby formulate strategies to address the same. CSS are done on multi-dimensional aspects of the Company consisting of various customer touch points and value proposition. Traditional Customer Satisfaction Surveys treats each of the variables with equal weight and as independent variable. However, the truth is that variables are neither equally weighted nor independent. This paper proposes a different methodology of analyzing Customer Satisfaction Survey feedback considering relative weight and interdependency of the variables. Further it proposes to show how the resulting insight can be used for creating more effective strategies for better performance in areas that really matters to customer.For the purpose of this paper, we will be focusing on B2B organizations.]]> Sat, 28 Jan 2017 07:52:52 GMT /slideshow/a-robust-approach-to-analysis-of-customer-satisfaction-survey-feedback/71484321 SantanooMedhi@slideshare.net(SantanooMedhi) A Robust approach to analysis of Customer Satisfaction Survey feedback SantanooMedhi Customer Satisfaction Survey ( CSS) is a widely used Management tool to gauge the customers’ view of products and services of a company and identify areas of strengths and weaknesses and thereby formulate strategies to address the same. CSS are done on multi-dimensional aspects of the Company consisting of various customer touch points and value proposition. Traditional Customer Satisfaction Surveys treats each of the variables with equal weight and as independent variable. However, the truth is that variables are neither equally weighted nor independent. This paper proposes a different methodology of analyzing Customer Satisfaction Survey feedback considering relative weight and interdependency of the variables. Further it proposes to show how the resulting insight can be used for creating more effective strategies for better performance in areas that really matters to customer.For the purpose of this paper, we will be focusing on B2B organizations. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/niqrpresentation-170128075252-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer Satisfaction Survey ( CSS) is a widely used Management tool to gauge the customers’ view of products and services of a company and identify areas of strengths and weaknesses and thereby formulate strategies to address the same. CSS are done on multi-dimensional aspects of the Company consisting of various customer touch points and value proposition. Traditional Customer Satisfaction Surveys treats each of the variables with equal weight and as independent variable. However, the truth is that variables are neither equally weighted nor independent. This paper proposes a different methodology of analyzing Customer Satisfaction Survey feedback considering relative weight and interdependency of the variables. Further it proposes to show how the resulting insight can be used for creating more effective strategies for better performance in areas that really matters to customer.For the purpose of this paper, we will be focusing on B2B organizations.
A Robust approach to analysis of Customer Satisfaction Survey feedback from Santanoo Medhi
]]> 688 4 https://cdn.slidesharecdn.com/ss_thumbnails/niqrpresentation-170128075252-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-SantanooMedhi-48x48.jpg?cb=1572849326 I am an experienced Business Leader as well as a trained engineer with 25+ years of work experience spanning across South and South East Asia (Thailand, Hong Kong/China, Japan, Singapore, and India). I have successfully led businesses to higher level of growth with profitability. I am highly conversant with Corporate Governance, board matters. I have worked in Family owned & managed organization, widely held and listed MNC, Family owned but professionally managed organization. My experience in manufacturing ranges from high volume manufacturing to low volume high variety. My marketing and selling experience in B2B environment include components for automotive and industrial usage, Tools/...