際際滷shows by User: SatmetrixOfficial / http://www.slideshare.net/images/logo.gif 際際滷shows by User: SatmetrixOfficial / Fri, 12 Dec 2014 16:57:03 GMT 際際滷Share feed for 際際滷shows by User: SatmetrixOfficial How to Use Net Promoter Score to Transform the Customer Journey /slideshow/how-to-use-net-promoter-score-to-transform-the-customer-journey/42658184 webinarfinal-141212165703-conversion-gate01
In a recent survey, McKinsey found that organizations that focused on maximizing satisfaction along the entire customer journey can increase customer satisfaction by 20%, lift revenue by up to 15%, and lower the cost of serving customers by as much as 20%. In this presentation, Deborah Eastman, Chief Customer Officer of Satmetrix, shares insights on how you can build a customer experience program that drives customer loyalty, increases word of mouth, and delivers improved business performance.]]>
In a recent survey, McKinsey found that organizations that focused on maximizing satisfaction along the entire customer journey can increase customer satisfaction by 20%, lift revenue by up to 15%, and lower the cost of serving customers by as much as 20%. In this presentation, Deborah Eastman, Chief Customer Officer of Satmetrix, shares insights on how you can build a customer experience program that drives customer loyalty, increases word of mouth, and delivers improved business performance.]]> Fri, 12 Dec 2014 16:57:03 GMT /slideshow/how-to-use-net-promoter-score-to-transform-the-customer-journey/42658184 SatmetrixOfficial@slideshare.net(SatmetrixOfficial) How to Use Net Promoter Score to Transform the Customer Journey SatmetrixOfficial In a recent survey, McKinsey found that organizations that focused on maximizing satisfaction along the entire customer journey can increase customer satisfaction by 20%, lift revenue by up to 15%, and lower the cost of serving customers by as much as 20%. In this presentation, Deborah Eastman, Chief Customer Officer of Satmetrix, shares insights on how you can build a customer experience program that drives customer loyalty, increases word of mouth, and delivers improved business performance. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/webinarfinal-141212165703-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> In a recent survey, McKinsey found that organizations that focused on maximizing satisfaction along the entire customer journey can increase customer satisfaction by 20%, lift revenue by up to 15%, and lower the cost of serving customers by as much as 20%. In this presentation, Deborah Eastman, Chief Customer Officer of Satmetrix, shares insights on how you can build a customer experience program that drives customer loyalty, increases word of mouth, and delivers improved business performance.
How to Use Net Promoter Score to Transform the Customer Journey from Satmetrix
]]> 7194 15 https://cdn.slidesharecdn.com/ss_thumbnails/webinarfinal-141212165703-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-SatmetrixOfficial-48x48.jpg?cb=1523516119 Satmetrix creates SaaS-based Customer Experience Management solutions that help companies improve customer lifetime value, retention and financial growth. www.satmetrix.com