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Fri, 12 Dec 2014 16:57:03 GMT狠狠撸Share feed for 狠狠撸shows by User: SatmetrixOfficialHow to Use Net Promoter Score to Transform the Customer Journey
/slideshow/how-to-use-net-promoter-score-to-transform-the-customer-journey/42658184
webinarfinal-141212165703-conversion-gate01 In a recent survey, McKinsey found that organizations that focused on maximizing satisfaction along the entire customer journey can increase customer satisfaction by 20%, lift revenue by up to 15%, and lower the cost of serving customers by as much as 20%.
In this presentation, Deborah Eastman, Chief Customer Officer of Satmetrix, shares insights on how you can build a customer experience program that drives customer loyalty, increases word of mouth, and delivers improved business performance.]]>
In a recent survey, McKinsey found that organizations that focused on maximizing satisfaction along the entire customer journey can increase customer satisfaction by 20%, lift revenue by up to 15%, and lower the cost of serving customers by as much as 20%.
In this presentation, Deborah Eastman, Chief Customer Officer of Satmetrix, shares insights on how you can build a customer experience program that drives customer loyalty, increases word of mouth, and delivers improved business performance.]]>
Fri, 12 Dec 2014 16:57:03 GMT/slideshow/how-to-use-net-promoter-score-to-transform-the-customer-journey/42658184SatmetrixOfficial@slideshare.net(SatmetrixOfficial)How to Use Net Promoter Score to Transform the Customer JourneySatmetrixOfficialIn a recent survey, McKinsey found that organizations that focused on maximizing satisfaction along the entire customer journey can increase customer satisfaction by 20%, lift revenue by up to 15%, and lower the cost of serving customers by as much as 20%.
In this presentation, Deborah Eastman, Chief Customer Officer of Satmetrix, shares insights on how you can build a customer experience program that drives customer loyalty, increases word of mouth, and delivers improved business performance.<img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/webinarfinal-141212165703-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds" /><br> In a recent survey, McKinsey found that organizations that focused on maximizing satisfaction along the entire customer journey can increase customer satisfaction by 20%, lift revenue by up to 15%, and lower the cost of serving customers by as much as 20%.
In this presentation, Deborah Eastman, Chief Customer Officer of Satmetrix, shares insights on how you can build a customer experience program that drives customer loyalty, increases word of mouth, and delivers improved business performance.