際際滷shows by User: ScottDavidsonscottda / http://www.slideshare.net/images/logo.gif 際際滷shows by User: ScottDavidsonscottda / Mon, 24 Apr 2017 08:10:27 GMT 際際滷Share feed for 際際滷shows by User: ScottDavidsonscottda Customer Journey Mapping brochure - April 2017 /ScottDavidsonscottda/customer-journey-mapping-brochure-april-2017 customerjourneymappingbrochure-april2017-170424081027
High level overview of how The Research Locker uses Customer Journey Mapping to measure current 'as is' customer experience as well as aspirational state. Included Customer / Company Effort and Emotion metrics as well as customer interactions points. Helps companies understand where customer Pain Points and Opportunities for Improvement exist.]]>
High level overview of how The Research Locker uses Customer Journey Mapping to measure current 'as is' customer experience as well as aspirational state. Included Customer / Company Effort and Emotion metrics as well as customer interactions points. Helps companies understand where customer Pain Points and Opportunities for Improvement exist.]]> Mon, 24 Apr 2017 08:10:27 GMT /ScottDavidsonscottda/customer-journey-mapping-brochure-april-2017 ScottDavidsonscottda@slideshare.net(ScottDavidsonscottda) Customer Journey Mapping brochure - April 2017 ScottDavidsonscottda High level overview of how The Research Locker uses Customer Journey Mapping to measure current 'as is' customer experience as well as aspirational state. Included Customer / Company Effort and Emotion metrics as well as customer interactions points. Helps companies understand where customer Pain Points and Opportunities for Improvement exist. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerjourneymappingbrochure-april2017-170424081027-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> High level overview of how The Research Locker uses Customer Journey Mapping to measure current &#39;as is&#39; customer experience as well as aspirational state. Included Customer / Company Effort and Emotion metrics as well as customer interactions points. Helps companies understand where customer Pain Points and Opportunities for Improvement exist.
Customer Journey Mapping brochure - April 2017 from Scott Davidson
]]> 279 4 https://cdn.slidesharecdn.com/ss_thumbnails/customerjourneymappingbrochure-april2017-170424081027-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 How reducing customer effort raising & resolving a complaint can drive customer loyalty /ScottDavidsonscottda/how-reducing-customer-effort-raising-resolving-a-complaint-can-drive-customer-loyalty howcustomereffortdrivesloyalty-researchingthecustomercomplaintexperience-march2017-170317094640
How The Research Locker uses Customer Effort Score as a key metric to help clients understand where service improvements can be made within their complaints operations and, as a consequence, better retain complainants and engender customer loyalty.]]>
How The Research Locker uses Customer Effort Score as a key metric to help clients understand where service improvements can be made within their complaints operations and, as a consequence, better retain complainants and engender customer loyalty.]]> Fri, 17 Mar 2017 09:46:39 GMT /ScottDavidsonscottda/how-reducing-customer-effort-raising-resolving-a-complaint-can-drive-customer-loyalty ScottDavidsonscottda@slideshare.net(ScottDavidsonscottda) How reducing customer effort raising & resolving a complaint can drive customer loyalty ScottDavidsonscottda How The Research Locker uses Customer Effort Score as a key metric to help clients understand where service improvements can be made within their complaints operations and, as a consequence, better retain complainants and engender customer loyalty. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howcustomereffortdrivesloyalty-researchingthecustomercomplaintexperience-march2017-170317094640-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How The Research Locker uses Customer Effort Score as a key metric to help clients understand where service improvements can be made within their complaints operations and, as a consequence, better retain complainants and engender customer loyalty.
How reducing customer effort raising & resolving a complaint can drive customer loyalty from Scott Davidson
]]> 734 6 https://cdn.slidesharecdn.com/ss_thumbnails/howcustomereffortdrivesloyalty-researchingthecustomercomplaintexperience-march2017-170317094640-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-ScottDavidsonscottda-48x48.jpg?cb=1586075342 Scott is an enabler, using his #Research skills & tools, combining with his #CustomerService experience and #Complaints knowledge to help client understand the quality of #CustomerExperience delivered, how this emotionally impacts customers and influences their future behaviour - and, possibly more importantly, what customer expectations are where opportunity for improvement lies in order to meet / exceed these expectations. He uses Qualitative and Quantitative research techniques to explore, understand and map Customer Journeys during service interactions, then statistical analysis to establish what positively (and negatively) impacts the Customer Experience. Scott is a firm believer ... https://cdn.slidesharecdn.com/ss_thumbnails/customerjourneymappingbrochure-april2017-170424081027-thumbnail.jpg?width=320&height=320&fit=bounds ScottDavidsonscottda/customer-journey-mapping-brochure-april-2017 Customer Journey Mappi... https://cdn.slidesharecdn.com/ss_thumbnails/howcustomereffortdrivesloyalty-researchingthecustomercomplaintexperience-march2017-170317094640-thumbnail.jpg?width=320&height=320&fit=bounds ScottDavidsonscottda/how-reducing-customer-effort-raising-resolving-a-complaint-can-drive-customer-loyalty How reducing customer ...