際際滷shows by User: ScottDowns1 / http://www.slideshare.net/images/logo.gif 際際滷shows by User: ScottDowns1 / 際際滷Share feed for 際際滷shows by User: ScottDowns1 https://cdn.slidesharecdn.com/profile-photo-ScottDowns1-48x48.jpg?cb=1726970500 Certified ITIL Expert (ITIL 2011) I am a technology professional with a passion for designing and implementing IT service management processes, supporting IT operations, defining and maintaining service levels, managing organizational change, and leading teams. I have an engineering and nuclear physics background, and enjoy working with others to solve problems in fast-paced IT environments.