/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: SelinaRavele https://cdn.slidesharecdn.com/profile-photo-SelinaRavele-48x48.jpg?cb=1429543420 I am currently employed as a manager for direct tax escalations within Operations Service Escalations and Support unit. My responsibilities include managing the team entrusted with timeous resolution of taxpayers ‘complaints that have been escalated to the Head office. The operations service escalations and support is responsible for maintaining the organisation’s reputation and ensuring taxpayers’ satisfaction with the aim of improving tax compliance. my current duties include: • Complaints process management • Manage and direct team: o Team performance o Staff and financial requirements o Resource optimization through quality and time management o Change management (system...