ºÝºÝߣshows by User: ShayKhosrowshahi / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: ShayKhosrowshahi / Tue, 04 Oct 2016 12:38:11 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: ShayKhosrowshahi The Global State of Customer Experience 2016 /slideshow/the-global-state-of-customer-experience-2016-66716538/66716538 r9orcglobalstateofcx2016-161004123811
We have collected the data from the over 700 responses for this report, to provide you with insights into the trends, challenges, investment priorities that will be shaping customer experience and the digital transformation of organisations. We compared the responses from our practitioner community with that of solution providers and analysts, to see where they align and where there is a marked difference. This report includes: 1. An exclusive foreword by Forrester CMO, Victor Milligan 2. Top tips to overcome the biggest challenges facing CX leaders today 3. Insights from industry experts from Facebook, boohoo, Orange, Time Out, Euroloan Group and more 4. Advice on how organisations can keep the customer at the heart of their digital transformation 5. A look at the leaders within customer experience and what you can learn from them]]>
We have collected the data from the over 700 responses for this report, to provide you with insights into the trends, challenges, investment priorities that will be shaping customer experience and the digital transformation of organisations. We compared the responses from our practitioner community with that of solution providers and analysts, to see where they align and where there is a marked difference. This report includes: 1. An exclusive foreword by Forrester CMO, Victor Milligan 2. Top tips to overcome the biggest challenges facing CX leaders today 3. Insights from industry experts from Facebook, boohoo, Orange, Time Out, Euroloan Group and more 4. Advice on how organisations can keep the customer at the heart of their digital transformation 5. A look at the leaders within customer experience and what you can learn from them]]> Tue, 04 Oct 2016 12:38:11 GMT /slideshow/the-global-state-of-customer-experience-2016-66716538/66716538 ShayKhosrowshahi@slideshare.net(ShayKhosrowshahi) The Global State of Customer Experience 2016 ShayKhosrowshahi We have collected the data from the over 700 responses for this report, to provide you with insights into the trends, challenges, investment priorities that will be shaping customer experience and the digital transformation of organisations. We compared the responses from our practitioner community with that of solution providers and analysts, to see where they align and where there is a marked difference. This report includes: 1. An exclusive foreword by Forrester CMO, Victor Milligan 2. Top tips to overcome the biggest challenges facing CX leaders today 3. Insights from industry experts from Facebook, boohoo, Orange, Time Out, Euroloan Group and more 4. Advice on how organisations can keep the customer at the heart of their digital transformation 5. A look at the leaders within customer experience and what you can learn from them <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/r9orcglobalstateofcx2016-161004123811-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> We have collected the data from the over 700 responses for this report, to provide you with insights into the trends, challenges, investment priorities that will be shaping customer experience and the digital transformation of organisations. We compared the responses from our practitioner community with that of solution providers and analysts, to see where they align and where there is a marked difference. This report includes: 1. An exclusive foreword by Forrester CMO, Victor Milligan 2. Top tips to overcome the biggest challenges facing CX leaders today 3. Insights from industry experts from Facebook, boohoo, Orange, Time Out, Euroloan Group and more 4. Advice on how organisations can keep the customer at the heart of their digital transformation 5. A look at the leaders within customer experience and what you can learn from them
The Global State of Customer Experience 2016 from CX Netowrk
]]> 577 4 https://cdn.slidesharecdn.com/ss_thumbnails/r9orcglobalstateofcx2016-161004123811-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Turn Up The Heat On Customer Experience /slideshow/turn-up-the-heat-on-customer-experience/66715320 cxnetworkturnupheatoncx-161004121217
Customer experience is a vital part of most companies’ wider business and customer strategies. But when a great NPS score isn't enough to convince the C-suite to make CX a priority, this info-graphic and its staggering stats will no doubt make them turn up the heat on customer experience.]]>
Customer experience is a vital part of most companies’ wider business and customer strategies. But when a great NPS score isn't enough to convince the C-suite to make CX a priority, this info-graphic and its staggering stats will no doubt make them turn up the heat on customer experience.]]> Tue, 04 Oct 2016 12:12:17 GMT /slideshow/turn-up-the-heat-on-customer-experience/66715320 ShayKhosrowshahi@slideshare.net(ShayKhosrowshahi) Turn Up The Heat On Customer Experience ShayKhosrowshahi Customer experience is a vital part of most companies’ wider business and customer strategies. But when a great NPS score isn't enough to convince the C-suite to make CX a priority, this info-graphic and its staggering stats will no doubt make them turn up the heat on customer experience. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/cxnetworkturnupheatoncx-161004121217-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer experience is a vital part of most companies’ wider business and customer strategies. But when a great NPS score isn&#39;t enough to convince the C-suite to make CX a priority, this info-graphic and its staggering stats will no doubt make them turn up the heat on customer experience.
Turn Up The Heat On Customer Experience from CX Netowrk
]]> 251 5 https://cdn.slidesharecdn.com/ss_thumbnails/cxnetworkturnupheatoncx-161004121217-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-ShayKhosrowshahi-48x48.jpg?cb=1523788733 The CX Network is an online community for global customer experience, service, insight and marketing professionals providing members with an exclusive learning environment, community and resource hub where you can share ideas, best practice and solutions for your greatest customer challenges. www.cxnetwork.com/ https://cdn.slidesharecdn.com/ss_thumbnails/r9orcglobalstateofcx2016-161004123811-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/the-global-state-of-customer-experience-2016-66716538/66716538 The Global State of Cu... https://cdn.slidesharecdn.com/ss_thumbnails/cxnetworkturnupheatoncx-161004121217-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/turn-up-the-heat-on-customer-experience/66715320 Turn Up The Heat On Cu...