/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: ShivprasadShetty https://cdn.slidesharecdn.com/profile-photo-ShivprasadShetty-48x48.jpg?cb=1547035450 Ten years of experience in IT Service Management and Transition Management. Worked in Service Integration (SIAM) model with the sole focus of aligning internal teams KPIs with client requirements. Applied ITIL framework to streamline business processes, identify problem areas to trigger improvements, creating RACI matrix for internal departments and vendors. Part of the Strategy team for applying new ITIL processes. Facilitate brainstorming and 5-why techniques to get to the root of the problem. ACQUIRED SKILLS AND CERTIFICATION Process improvements; Service Introduction/ Transition Management, Communication Management; ITIL Intermediate Service Transition and Service Design certifie...