/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: SimoneAlbamonte https://cdn.slidesharecdn.com/profile-photo-SimoneAlbamonte-48x48.jpg?cb=1551881179 Knowledge of ITIL model for the provision of services and implementation of related processes. Manage and Support Team, Auditing and Service Review, Management of the Incidents and Problems, Planning and implementing applications in production environment, Definition and management of SLAs and KPIs, Analisys of the single point of failures and reduction of risks to guarantee IT Service Continuity Management, Prodution of reports on the provision of Services included in the Catalog. http://www.albamonte.it