/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: SophiaCastillo1 https://cdn.slidesharecdn.com/profile-photo-SophiaCastillo1-48x48.jpg?cb=1523489015 - Providing telephone and remote diagnostic technical support for Dell desktops, laptops, and peripherals. - Applying diagnostic techniques to identify problems, investigate causes and recommend solutions to correct system failures. - Processing dispatch orders for hardware replacements - Remaining knowledgeable of Dell’s product line, current industry products and technologies. - Identifiying, researching and providing input on unique or recurring customer problems. - Monitoring and tracking issues to ensure accurate resolution. - Focusing on delivering a positive customer experience according to Dell standards.