/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: StefanSchfer9 https://cdn.slidesharecdn.com/profile-photo-StefanSchfer9-48x48.jpg?cb=1509690005 Service is my passion, the Service Desk is my opportunity to show that. In recent years, our Service Desk has grown and thereby my experiences. The daily challenge is to improve the team-performance with increasing and changing needs and also not forgetting the individual employee. I have many years of experience in 1st-level-support, SPOC, IT service management, ITIL, process optimization service & support, ITSM tools, incident management, problem management, change management, configuration management, provider management, CMS, CMDB, Knowledge management, metrics and reporting, staff management and motivation, best practices and much more. My project experiences include the implementa...