/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: StephenAu1 https://cdn.slidesharecdn.com/profile-photo-StephenAu1-48x48.jpg?cb=1523775102 * Experienced professional with strong background in contact centre software and telephony integration * 25 years professional experience includes business systems analysis, engineering research, product development, business applications, architectural design, operational support, system administration. * 20 years experience in telephony and contact centre technologies such as IVR, CTI, ACD, Web, CRM, quality management, IP Telephony, voice recognition, performance tuning & disaster recovery planning. * Ability to design, program and trouble shoot in application, system and data communication level. * Extensive experience in developing and supporting a major Canadian bank’s interactive v...