/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: StevenTan12 https://cdn.slidesharecdn.com/profile-photo-StevenTan12-48x48.jpg?cb=1606736371 3 years Experience in Service Level Management and managing Tools & Monitoring Working in Change Management role for the past 5 years managing solutions and problem using ITIL. 6 Years of experience in Managing Call Center with COPC qualification on technical and non technical projects. Strong interpersonal abilities developed over many years in managing changes, implementing procedures and processes, managing budgets, contracts and SLA negotiations Specialties: Application Implementation & Coordination http://www.maxis.com.my