/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: Tennysons https://cdn.slidesharecdn.com/profile-photo-Tennysons-48x48.jpg?cb=1523097324 Manage and Control all Service Delivery as per the relevant contracts in the ABSA environment ensuring Customer saitsfaction, creation of one stop service and sustainable long term Busisness and Relationship. > Incident Management Liaise with all department involved to restore normal service as quickly as possible Implement solutions to minimize the adverse effect on Business oparetions Monitor incidenet reports to ensure all incidenets are resolved within SLA > Problem mangement Resolve the root cause of incidents and thus to minimize the adverse impact of incidents and problem managent on Business that are caused by errors within the IT ...