ºÝºÝߣshows by User: TerryGatward / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: TerryGatward / Thu, 28 Aug 2014 17:06:35 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: TerryGatward Customer journey mapping /slideshow/customer-journey-mapping-38469322/38469322 customerjourneymapping-140828170635-phpapp01
Presentation from recent Customer Journey Mapping Workshop I ran at the conference The Library Evolution 2014]]>
Presentation from recent Customer Journey Mapping Workshop I ran at the conference The Library Evolution 2014]]> Thu, 28 Aug 2014 17:06:35 GMT /slideshow/customer-journey-mapping-38469322/38469322 TerryGatward@slideshare.net(TerryGatward) Customer journey mapping TerryGatward Presentation from recent Customer Journey Mapping Workshop I ran at the conference The Library Evolution 2014 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerjourneymapping-140828170635-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation from recent Customer Journey Mapping Workshop I ran at the conference The Library Evolution 2014
Customer journey mapping from Terry Gatward
]]> 603 5 https://cdn.slidesharecdn.com/ss_thumbnails/customerjourneymapping-140828170635-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-TerryGatward-48x48.jpg?cb=1523474108 My passion is Customer Experience and implementation of change programs that give improved business outcomes across the entire customer lifecycle. I enjoy working collaboratively across all areas of business and at all levels by thinking about the customer holistically and how they engage with organisations at all their touchpoints. Then using Human Centred Design methods to develop and implement sustainable change. • Proven Senior Manager with 25+ years of leadership experience in domestic and international locations. • Lead Customer Experience program for $1 billion Australian company • Breadth of accountabilities covers Customer Experience, Strategy & Planning, Change Manageme...