/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: ThamimulAnsari2 https://cdn.slidesharecdn.com/profile-photo-ThamimulAnsari2-48x48.jpg?cb=1523496153 Have been handling Reservations, Front Office & Spa .Meeting guests, managing inventories along with the reservations team. Developing customer relations and ensuring repeat business. •Ensuring there is synergy and coordination in the operations front between- Reservations/ Front desk and Housekeeping. •Developing new and more efficient processes to ensure proper customer service and data management. •Maintaining rapport with different OTA’s, Corporate bookers & Travel Agents. •Analyzing the guest satisfaction scores through online scores and ratings on social media like Trip Advisor. -Generating business leads from various guest interactions- guests booked through various OTA's.