/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: TheunisPretorius https://cdn.slidesharecdn.com/profile-photo-TheunisPretorius-48x48.jpg?cb=1523528325 I have extensive experience of Call centre design, build and manage (SBSA, Medscheme, Nedbank and others). I function well under pressure and love learning new ideas and understanding new technologies. I am dedicated and a self starter. I am Avaya certified in the following products: APSS - 1100 APSS - Unified Communications APSS - 1200 APSS - CC APDS - 2000 APDS - Unified Communications APDS - 2100 APDS - CC ACIS - 6001 ACIS - Avaya Aura速 Session Manager and System Manager ACIS - 6202 ACIS - Avaya Aura速 Contact Center ACIS - 6006 ACIS - Avaya Communication Manager ACSS - 3101,3102 ACSS - Avaya Aura速 Session Manager and System Manager I have a good understanding of the following