/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: TimothiusThaslim https://cdn.slidesharecdn.com/profile-photo-TimothiusThaslim-48x48.jpg?cb=1527129782 Provide management and technical support to Corporate users and 27 Branches in order to meet Service Level Agreements (SLA), also monitor SLA performance against defined target. Perform root-cause analysis and preventive measures for repeated escalations, Analyze issues for missed targets and implement corrective actions, Solve escalations due to resource problems (disciplinary and soft-skills issues). Specialties: ITIL concept, IT Service Operation, IT Service Delivery, IT Service Desk, IT Helpdesk, Incident Mgmt, Problem Mgmt, Service Level Mgmt, Asset Mgmt Ad