/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: TomKuhn https://cdn.slidesharecdn.com/profile-photo-TomKuhn-48x48.jpg?cb=1523547307 Head of the Enterprise Search Customer Care Program at Google which focuses on Growth and Retention by creating a great Customer Experience and Product Alignment for our Enterprise Search Customers. Highlights: • Developed first customer intelligence system allowing us to design programs to meet customer needs. • Improved renewals 50% within 1 year of program launch. • Contributed 12% in upgrade and new business opportunities.