際際滷shows by User: UniversityITSM / http://www.slideshare.net/images/logo.gif 際際滷shows by User: UniversityITSM / Tue, 02 Jun 2009 14:14:44 GMT 際際滷Share feed for 際際滷shows by User: UniversityITSM Creating A Change Advisory Board /slideshow/creating-a-change-advisory-board/1523332 creatingacabfv2009-06-02-090602141450-phpapp02
Wake Forest University established a Change Advisory Board to strengthen communications, reporting, and control of production changes. This session will share lessons learned from establishing the new governance process and improving it over the course of the first year.]]>
Wake Forest University established a Change Advisory Board to strengthen communications, reporting, and control of production changes. This session will share lessons learned from establishing the new governance process and improving it over the course of the first year.]]> Tue, 02 Jun 2009 14:14:44 GMT /slideshow/creating-a-change-advisory-board/1523332 UniversityITSM@slideshare.net(UniversityITSM) Creating A Change Advisory Board UniversityITSM Wake Forest University established a Change Advisory Board to strengthen communications, reporting, and control of production changes. This session will share lessons learned from establishing the new governance process and improving it over the course of the first year. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/creatingacabfv2009-06-02-090602141450-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Wake Forest University established a Change Advisory Board to strengthen communications, reporting, and control of production changes. This session will share lessons learned from establishing the new governance process and improving it over the course of the first year.
Creating A Change Advisory Board from University ITSM
]]> 84503 15 https://cdn.slidesharecdn.com/ss_thumbnails/creatingacabfv2009-06-02-090602141450-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Sustainable Governance: Transforming IT from an Oral to a Written Culture /slideshow/sustainable-governance-transforming-it-from-an-oral-to-a-written-culture/1514864 sustainablegovernance2009-05-31fv-090531211439-phpapp01
Wake Forest University's Information Systems department began writing down its procedures and establishing formal approval mechanisms, supported by ITIL guidance, which resulted in fewer meetings, measurable progress, and the ability to improve on its own processes.]]>
Wake Forest University's Information Systems department began writing down its procedures and establishing formal approval mechanisms, supported by ITIL guidance, which resulted in fewer meetings, measurable progress, and the ability to improve on its own processes.]]> Sun, 31 May 2009 21:14:35 GMT /slideshow/sustainable-governance-transforming-it-from-an-oral-to-a-written-culture/1514864 UniversityITSM@slideshare.net(UniversityITSM) Sustainable Governance: Transforming IT from an Oral to a Written Culture UniversityITSM Wake Forest University's Information Systems department began writing down its procedures and establishing formal approval mechanisms, supported by ITIL guidance, which resulted in fewer meetings, measurable progress, and the ability to improve on its own processes. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/sustainablegovernance2009-05-31fv-090531211439-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Wake Forest University&#39;s Information Systems department began writing down its procedures and establishing formal approval mechanisms, supported by ITIL guidance, which resulted in fewer meetings, measurable progress, and the ability to improve on its own processes.
Sustainable Governance: Transforming IT from an Oral to a Written Culture from University ITSM
]]> 703 4 https://cdn.slidesharecdn.com/ss_thumbnails/sustainablegovernance2009-05-31fv-090531211439-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 April Service Level Management ITSM Share-and-Learn slides /slideshow/april-service-level-management-itsm-shareandlearn-slides/1396294 april-servicelevelmanagementdv2-1-090506151546-phpapp01
April 2008 slides for our department's ITSM share-and-learn, where people come to talk about IT Service Management best practices and how they can be applied to our department.]]>
April 2008 slides for our department's ITSM share-and-learn, where people come to talk about IT Service Management best practices and how they can be applied to our department.]]> Wed, 06 May 2009 15:15:44 GMT /slideshow/april-service-level-management-itsm-shareandlearn-slides/1396294 UniversityITSM@slideshare.net(UniversityITSM) April Service Level Management ITSM Share-and-Learn slides UniversityITSM April 2008 slides for our department's ITSM share-and-learn, where people come to talk about IT Service Management best practices and how they can be applied to our department. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/april-servicelevelmanagementdv2-1-090506151546-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> April 2008 slides for our department&#39;s ITSM share-and-learn, where people come to talk about IT Service Management best practices and how they can be applied to our department.
April Service Level Management ITSM Share-and-Learn slides from University ITSM
]]> 1552 2 https://cdn.slidesharecdn.com/ss_thumbnails/april-servicelevelmanagementdv2-1-090506151546-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Introduction To ITIL /slideshow/introduction-to-itil/1033993 introduction-to-itil-1234799415324748-2
A brief introduction to ITIL, especially its service lifecycle, plus a short description of what Wake Forest University's Information Systems department has done to date.]]>
A brief introduction to ITIL, especially its service lifecycle, plus a short description of what Wake Forest University's Information Systems department has done to date.]]> Mon, 16 Feb 2009 09:50:57 GMT /slideshow/introduction-to-itil/1033993 UniversityITSM@slideshare.net(UniversityITSM) Introduction To ITIL UniversityITSM A brief introduction to ITIL, especially its service lifecycle, plus a short description of what Wake Forest University's Information Systems department has done to date. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/introduction-to-itil-1234799415324748-2-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> A brief introduction to ITIL, especially its service lifecycle, plus a short description of what Wake Forest University&#39;s Information Systems department has done to date.
Introduction To ITIL from University ITSM
]]> 5351 10 https://cdn.slidesharecdn.com/ss_thumbnails/introduction-to-itil-1234799415324748-2-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://public.slidesharecdn.com/v2/images/profile-picture.png itsm.is.wfu.edu https://cdn.slidesharecdn.com/ss_thumbnails/creatingacabfv2009-06-02-090602141450-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/creating-a-change-advisory-board/1523332 Creating A Change Advi... https://cdn.slidesharecdn.com/ss_thumbnails/sustainablegovernance2009-05-31fv-090531211439-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/sustainable-governance-transforming-it-from-an-oral-to-a-written-culture/1514864 Sustainable Governance... https://cdn.slidesharecdn.com/ss_thumbnails/april-servicelevelmanagementdv2-1-090506151546-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/april-service-level-management-itsm-shareandlearn-slides/1396294 April Service Level Ma...