/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: ValliNakarettinam https://cdn.slidesharecdn.com/profile-photo-ValliNakarettinam-48x48.jpg?cb=1524895020 A highly motivated team player with ten years experience in Contact Centre environment particularly in Quality Assurance and continuous improvement management. Establish career from ground right from a Contact Centre CSP level to Manager of Quality Assurance. Extremely well-organized with proven skills in managing Quality and implementing continuous Improvement Initiatives at Contact Center. Year 2012 - Finalist of CCAM Best Operation Support Professional Year 2013 - Finalist of CCAM Best Contact Center Manager - Non Operations (over 100 seats) Year 2013 - CCAM Bronze Award Winner for Best Contact Centre Manager - Non Operations (over 100seats) for Celcom Axiata Ber...