/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: VictorNjoku https://cdn.slidesharecdn.com/profile-photo-VictorNjoku-48x48.jpg?cb=1428119246 - Handle sales of Airtel products and services such as SIMs, ERC, Modems etc. - Perform administrative duties in express shop and escalate issues to appropriate units where applicable. - Ensure availability of stock in assigned express shop. - Interact with walk-in customers, respond to their inquiries about products and services. - Resolve customers’ complaints and take necessary actions aimed at guaranteeing optimal customer satisfaction - Take records of every complaint/inquiry/query raised by the customer. - Report to the Shop Supervisor. - Offer services such as SIM Swap, SIM registration, data activation, and whatnot. - Take stock inventory.