ݺߣshows by User: Violetez / http://www.slideshare.net/images/logo.gif ݺߣshows by User: Violetez / Wed, 05 Oct 2011 10:07:50 GMT ݺߣShare feed for ݺߣshows by User: Violetez Crm social. análisis de casos de utilización de herramientas 2.0 en los procesos de marketing, ventas y servicio al cliente https://es.slideshare.net/Violetez/crm-social-anlisis-de-casos-de-utilizacin-de-herramientas-20-en-los-procesos-de-marketing-ventas-y-servicio-al-cliente crmsocial-anlisisdecasosdeutilizacindeherramientas2-0enlosprocesosdemarketingventasyservic-111005100752-phpapp02
A partir de una revisión de los fundamentos de la Web 2.0 y de CRM, se analizan dos casos de estudio de empresas de trascendencia internacional, Dell y Southwest Airlines, que son pioneras en utilizar con éxito y en su beneficio todo el potencial que ofrecen los movimientos espontáneos de la red. // Starting with a review of the foundations of the Web 2.0 and CRM, two cases of study are analysed: Dell and Southern Airlines, both international corporations that are pioneer in using successfully, for their own benefit and exploiting the full potential of a world transformed by social technologies.]]>
A partir de una revisión de los fundamentos de la Web 2.0 y de CRM, se analizan dos casos de estudio de empresas de trascendencia internacional, Dell y Southwest Airlines, que son pioneras en utilizar con éxito y en su beneficio todo el potencial que ofrecen los movimientos espontáneos de la red. // Starting with a review of the foundations of the Web 2.0 and CRM, two cases of study are analysed: Dell and Southern Airlines, both international corporations that are pioneer in using successfully, for their own benefit and exploiting the full potential of a world transformed by social technologies.]]> Wed, 05 Oct 2011 10:07:50 GMT https://es.slideshare.net/Violetez/crm-social-anlisis-de-casos-de-utilizacin-de-herramientas-20-en-los-procesos-de-marketing-ventas-y-servicio-al-cliente Violetez@slideshare.net(Violetez) Crm social. análisis de casos de utilización de herramientas 2.0 en los procesos de marketing, ventas y servicio al cliente Violetez A partir de una revisión de los fundamentos de la Web 2.0 y de CRM, se analizan dos casos de estudio de empresas de trascendencia internacional, Dell y Southwest Airlines, que son pioneras en utilizar con éxito y en su beneficio todo el potencial que ofrecen los movimientos espontáneos de la red. // Starting with a review of the foundations of the Web 2.0 and CRM, two cases of study are analysed: Dell and Southern Airlines, both international corporations that are pioneer in using successfully, for their own benefit and exploiting the full potential of a world transformed by social technologies. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/crmsocial-anlisisdecasosdeutilizacindeherramientas2-0enlosprocesosdemarketingventasyservic-111005100752-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> A partir de una revisión de los fundamentos de la Web 2.0 y de CRM, se analizan dos casos de estudio de empresas de trascendencia internacional, Dell y Southwest Airlines, que son pioneras en utilizar con éxito y en su beneficio todo el potencial que ofrecen los movimientos espontáneos de la red. // Starting with a review of the foundations of the Web 2.0 and CRM, two cases of study are analysed: Dell and Southern Airlines, both international corporations that are pioneer in using successfully, for their own benefit and exploiting the full potential of a world transformed by social technologies.
from Violeta Gonz叩lez Berm炭dez
]]> 2247 56 https://cdn.slidesharecdn.com/ss_thumbnails/crmsocial-anlisisdecasosdeutilizacindeherramientas2-0enlosprocesosdemarketingventasyservic-111005100752-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Crisis de reputación on-line. Caso Nestlé-Greenpeace /slideshow/crisis-de-reputacin-online-caso-nestlgreenpeace/6237897 nestlegreenpeace101014031517phpapp01-12927585154131-phpapp02
Crisis de reputación on-line. Caso Nestlé-Greenpeace]]>
Crisis de reputación on-line. Caso Nestlé-Greenpeace]]> Sun, 19 Dec 2010 05:36:10 GMT /slideshow/crisis-de-reputacin-online-caso-nestlgreenpeace/6237897 Violetez@slideshare.net(Violetez) Crisis de reputación on-line. Caso Nestlé-Greenpeace Violetez Crisis de reputación on-line. Caso Nestlé-Greenpeace <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/nestlegreenpeace101014031517phpapp01-12927585154131-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Crisis de reputación on-line. Caso Nestlé-Greenpeace
Crisis de reputaci坦n on-line. Caso Nestl辿-Greenpeace from Violeta Gonz叩lez Berm炭dez
]]> 1308 0 https://cdn.slidesharecdn.com/ss_thumbnails/nestlegreenpeace101014031517phpapp01-12927585154131-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-Violetez-48x48.jpg?cb=1618512413 Dynamic and versatile Corporate Communications and Content specialist, with a solid professional career in the area of Communications, endorsed by 20 years of work experience in different disciplines, including Public Affairs, Corporate Communication, Protocol, Government relations, liaison and media outreach relations, social media and event management. Senior-level journalist with in-depth experience in business, now my largest interest is supporting journalists in their task of understanding and interpreting the world of innovation and business. Selected stories are posted below. Competences: Self motivated, determined and hard working. Excellent analytical and communication skills. ... http://www.ultravioletadigital.es https://cdn.slidesharecdn.com/ss_thumbnails/crmsocial-anlisisdecasosdeutilizacindeherramientas2-0enlosprocesosdemarketingventasyservic-111005100752-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds Violetez/crm-social-anlisis-de-casos-de-utilizacin-de-herramientas-20-en-los-procesos-de-marketing-ventas-y-servicio-al-cliente Crm social. análisis d... https://cdn.slidesharecdn.com/ss_thumbnails/nestlegreenpeace101014031517phpapp01-12927585154131-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/crisis-de-reputacin-online-caso-nestlgreenpeace/6237897 Crisis de reputación o...