/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: VipulParmar5 https://cdn.slidesharecdn.com/profile-photo-VipulParmar5-48x48.jpg?cb=1717863543 - Head the North region Quality and Compliance team based out at 12 call centre’s - Developing standard call quality operating procedures, manuals to facilitate smooth functioning of process, ensuring conformance to call quality scores, implementing audits in line with the guidelines