�ݺ�ߣshows by User: WestMonroePartners

�ݺ�ߣshows by User: WestMonroePartners / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: WestMonroePartners / Thu, 01 Oct 2015 14:17:29 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: WestMonroePartners FFIEC and NIST: What You Need to Know About Two Prevalent New IT Security Compliance Frameworks /slideshow/ffiec-and-nist-what-you-need-to-know-about-two-prevalent-new-it-security-compliance-frameworks/53423814 ffiecwebinardeck-151001141729-lva1-app6892
Cybersecurity is an area of growing concern for financial institutions, especially in the face of recent high-profile data breaches. In June of this year, the Federal Financial Institutions Examination Council (FFIEC) released its Cybersecurity Self Assessment Tool (CAT) to help institutions determine their risks and evaluate their preparedness.]]>
Cybersecurity is an area of growing concern for financial institutions, especially in the face of recent high-profile data breaches. In June of this year, the Federal Financial Institutions Examination Council (FFIEC) released its Cybersecurity Self Assessment Tool (CAT) to help institutions determine their risks and evaluate their preparedness.]]> Thu, 01 Oct 2015 14:17:29 GMT /slideshow/ffiec-and-nist-what-you-need-to-know-about-two-prevalent-new-it-security-compliance-frameworks/53423814 WestMonroePartners@slideshare.net(WestMonroePartners) FFIEC and NIST: What You Need to Know About Two Prevalent New IT Security Compliance Frameworks WestMonroePartners Cybersecurity is an area of growing concern for financial institutions, especially in the face of recent high-profile data breaches. In June of this year, the Federal Financial Institutions Examination Council (FFIEC) released its Cybersecurity Self Assessment Tool (CAT) to help institutions determine their risks and evaluate their preparedness. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ffiecwebinardeck-151001141729-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds" /><br> Cybersecurity is an area of growing concern for financial institutions, especially in the face of recent high-profile data breaches. In June of this year, the Federal Financial Institutions Examination Council (FFIEC) released its Cybersecurity Self Assessment Tool (CAT) to help institutions determine their risks and evaluate their preparedness.

FFIEC and NIST: What You Need to Know About Two Prevalent New IT Security Compliance Frameworks from West Monroe Partners

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0 ConnectTheGrid Overview Webinar - June 10, 2015 /slideshow/connectthegrid-overview-webinar-june-10-2015/49238224 ctgwebinardeckpdf-150610195220-lva1-app6891
Many states and cities across the US are promoting or succumbing to additional customer-sited Distributed Energy Resources (“DER”) such as solar and storage. As the number of grid interconnections increase, the following challenges (and effects) are arising: 1. Managing the manual approval process – straining the utility’s ability to meet service levels 2. Lack of consolidated data from installed DER’s – limiting the utility’s ability to plan its system, respond to outages, or account for resources in planning, operations and system load forecasting 3. Limited collaboration and communication tools between cities and utilities as they inspect systems – resulting in inefficiencies and redundancies 4. Difficult to forecast distributed generation – impacting system load requirements As a refresher, Connect-the-Grid™ provides utilities, municipalities, and cooperatives the ability to: 1. Ease the application submission process through use of electronic forms by customers and contractors 2. Leverage workflow management features to better allocate staff resources 3. Utilize the master data set for DER asset tracking and reporting/dashboards 4. Deliver automatic notifications to utility staff when applications approach approval time requirements 5. Perform real-time distributed generation forecasting and more! Contractors and electricity customers also benefit from the use of Connect-the-Grid™ through an improved customer experience.]]>
Many states and cities across the US are promoting or succumbing to additional customer-sited Distributed Energy Resources (“DER”) such as solar and storage. As the number of grid interconnections increase, the following challenges (and effects) are arising: 1. Managing the manual approval process – straining the utility’s ability to meet service levels 2. Lack of consolidated data from installed DER’s – limiting the utility’s ability to plan its system, respond to outages, or account for resources in planning, operations and system load forecasting 3. Limited collaboration and communication tools between cities and utilities as they inspect systems – resulting in inefficiencies and redundancies 4. Difficult to forecast distributed generation – impacting system load requirements As a refresher, Connect-the-Grid™ provides utilities, municipalities, and cooperatives the ability to: 1. Ease the application submission process through use of electronic forms by customers and contractors 2. Leverage workflow management features to better allocate staff resources 3. Utilize the master data set for DER asset tracking and reporting/dashboards 4. Deliver automatic notifications to utility staff when applications approach approval time requirements 5. Perform real-time distributed generation forecasting and more! Contractors and electricity customers also benefit from the use of Connect-the-Grid™ through an improved customer experience.]]> Wed, 10 Jun 2015 19:52:20 GMT /slideshow/connectthegrid-overview-webinar-june-10-2015/49238224 WestMonroePartners@slideshare.net(WestMonroePartners) ConnectTheGrid Overview Webinar - June 10, 2015 WestMonroePartners Many states and cities across the US are promoting or succumbing to additional customer-sited Distributed Energy Resources (“DER”) such as solar and storage. As the number of grid interconnections increase, the following challenges (and effects) are arising: 1. Managing the manual approval process – straining the utility’s ability to meet service levels 2. Lack of consolidated data from installed DER’s – limiting the utility’s ability to plan its system, respond to outages, or account for resources in planning, operations and system load forecasting 3. Limited collaboration and communication tools between cities and utilities as they inspect systems – resulting in inefficiencies and redundancies 4. Difficult to forecast distributed generation – impacting system load requirements As a refresher, Connect-the-Grid™ provides utilities, municipalities, and cooperatives the ability to: 1. Ease the application submission process through use of electronic forms by customers and contractors 2. Leverage workflow management features to better allocate staff resources 3. Utilize the master data set for DER asset tracking and reporting/dashboards 4. Deliver automatic notifications to utility staff when applications approach approval time requirements 5. Perform real-time distributed generation forecasting and more! Contractors and electricity customers also benefit from the use of Connect-the-Grid™ through an improved customer experience. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ctgwebinardeckpdf-150610195220-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds" /><br> Many states and cities across the US are promoting or succumbing to additional customer-sited Distributed Energy Resources (“DER”) such as solar and storage. As the number of grid interconnections increase, the following challenges (and effects) are arising: 1. Managing the manual approval process – straining the utility’s ability to meet service levels 2. Lack of consolidated data from installed DER’s – limiting the utility’s ability to plan its system, respond to outages, or account for resources in planning, operations and system load forecasting 3. Limited collaboration and communication tools between cities and utilities as they inspect systems – resulting in inefficiencies and redundancies 4. Difficult to forecast distributed generation – impacting system load requirements As a refresher, Connect-the-Grid™ provides utilities, municipalities, and cooperatives the ability to: 1. Ease the application submission process through use of electronic forms by customers and contractors 2. Leverage workflow management features to better allocate staff resources 3. Utilize the master data set for DER asset tracking and reporting/dashboards 4. Deliver automatic notifications to utility staff when applications approach approval time requirements 5. Perform real-time distributed generation forecasting and more! Contractors and electricity customers also benefit from the use of Connect-the-Grid™ through an improved customer experience.

ConnectTheGrid Overview Webinar - June 10, 2015 from West Monroe Partners

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0 Customer Experience in Utilities Webinar /slideshow/customer-experience-in-utilities-webinar/47526744 ceiwebinar4-23-2015-150428133327-conversion-gate02
West Monroe Partners has collected data on four key channels customers use to interface with their utility and the relative amount of difficulty or effort each of these channels presents to customers. These four key levers are ideal in improving overall customer effort and satisfaction: 1. Customer Portal 2. Public Website 3. Interactive Voice Response (IVR) 4. Live Agent Our preliminary comparisons for a range of utilities offer some valuable insights. Please join us as we share the results with you and your team and suggest some action items and potential solutions that could drive significant improvements throughout the meter-to-cash process.]]>
West Monroe Partners has collected data on four key channels customers use to interface with their utility and the relative amount of difficulty or effort each of these channels presents to customers. These four key levers are ideal in improving overall customer effort and satisfaction: 1. Customer Portal 2. Public Website 3. Interactive Voice Response (IVR) 4. Live Agent Our preliminary comparisons for a range of utilities offer some valuable insights. Please join us as we share the results with you and your team and suggest some action items and potential solutions that could drive significant improvements throughout the meter-to-cash process.]]> Tue, 28 Apr 2015 13:33:27 GMT /slideshow/customer-experience-in-utilities-webinar/47526744 WestMonroePartners@slideshare.net(WestMonroePartners) Customer Experience in Utilities Webinar WestMonroePartners West Monroe Partners has collected data on four key channels customers use to interface with their utility and the relative amount of difficulty or effort each of these channels presents to customers. These four key levers are ideal in improving overall customer effort and satisfaction: 1. Customer Portal 2. Public Website 3. Interactive Voice Response (IVR) 4. Live Agent Our preliminary comparisons for a range of utilities offer some valuable insights. Please join us as we share the results with you and your team and suggest some action items and potential solutions that could drive significant improvements throughout the meter-to-cash process. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ceiwebinar4-23-2015-150428133327-conversion-gate02-thumbnail.jpg?width=120&height=120&fit=bounds" /><br> West Monroe Partners has collected data on four key channels customers use to interface with their utility and the relative amount of difficulty or effort each of these channels presents to customers. These four key levers are ideal in improving overall customer effort and satisfaction: 1. Customer Portal 2. Public Website 3. Interactive Voice Response (IVR) 4. Live Agent Our preliminary comparisons for a range of utilities offer some valuable insights. Please join us as we share the results with you and your team and suggest some action items and potential solutions that could drive significant improvements throughout the meter-to-cash process.

Customer Experience in Utilities Webinar from West Monroe Partners

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0 Distributed generation an opportunity for positive customer engagement final /slideshow/distributed-generation-an-opportunity-for-positive-customer-engagement-final/44037466 distributedgenerationanopportunityforpositivecustomerengagementfinal-150129091903-conversion-gate01
The deployment of distributed generation (DG) such as rooftop solar continues to grow and is beginning to have a significant influence on the philosophy, design, and operation of the distribution system. In 2013, the price of solar systems dropped nearly 15% and the number of installations increased by almost 20%. With interest growing and costs trending downward, there is a new solar installation being completed roughly every 3 minutes! These types of radical, fundamental changes in any industry can pose a challenge, but within these changes there is also a significant opportunity for electric utilities to fundamentally (and positively) redefine their relationship with their residential customers considering adopting DG.]]>
The deployment of distributed generation (DG) such as rooftop solar continues to grow and is beginning to have a significant influence on the philosophy, design, and operation of the distribution system. In 2013, the price of solar systems dropped nearly 15% and the number of installations increased by almost 20%. With interest growing and costs trending downward, there is a new solar installation being completed roughly every 3 minutes! These types of radical, fundamental changes in any industry can pose a challenge, but within these changes there is also a significant opportunity for electric utilities to fundamentally (and positively) redefine their relationship with their residential customers considering adopting DG.]]> Thu, 29 Jan 2015 09:19:03 GMT /slideshow/distributed-generation-an-opportunity-for-positive-customer-engagement-final/44037466 WestMonroePartners@slideshare.net(WestMonroePartners) Distributed generation an opportunity for positive customer engagement final WestMonroePartners The deployment of distributed generation (DG) such as rooftop solar continues to grow and is beginning to have a significant influence on the philosophy, design, and operation of the distribution system. In 2013, the price of solar systems dropped nearly 15% and the number of installations increased by almost 20%. With interest growing and costs trending downward, there is a new solar installation being completed roughly every 3 minutes! These types of radical, fundamental changes in any industry can pose a challenge, but within these changes there is also a significant opportunity for electric utilities to fundamentally (and positively) redefine their relationship with their residential customers considering adopting DG. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/distributedgenerationanopportunityforpositivecustomerengagementfinal-150129091903-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds" /><br> The deployment of distributed generation (DG) such as rooftop solar continues to grow and is beginning to have a significant influence on the philosophy, design, and operation of the distribution system. In 2013, the price of solar systems dropped nearly 15% and the number of installations increased by almost 20%. With interest growing and costs trending downward, there is a new solar installation being completed roughly every 3 minutes! These types of radical, fundamental changes in any industry can pose a challenge, but within these changes there is also a significant opportunity for electric utilities to fundamentally (and positively) redefine their relationship with their residential customers considering adopting DG.

Distributed generation an opportunity for positive customer engagement final from West Monroe Partners

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0 https://cdn.slidesharecdn.com/profile-photo-WestMonroePartners-48x48.jpg?cb=1523467301 West Monroe is a progressive business and technology consulting firm that partners with dynamic organizations to reimagine, build, and operate their businesses at peak performance. Our team of more than 600 professionals is comprised of an uncommon blend of business consultants and deep technologists. This unique combination of expertise enables us to design, develop, implement, and run strategic business and technology solutions that yield a dramatic commercial impact on our clients’ profitability and performance. www.westmonroepartners.com https://cdn.slidesharecdn.com/ss_thumbnails/ffiecwebinardeck-151001141729-lva1-app6892-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/ffiec-and-nist-what-you-need-to-know-about-two-prevalent-new-it-security-compliance-frameworks/53423814 FFIEC and NIST: What Y... https://cdn.slidesharecdn.com/ss_thumbnails/ctgwebinardeckpdf-150610195220-lva1-app6891-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/connectthegrid-overview-webinar-june-10-2015/49238224 ConnectTheGrid Overvie... https://cdn.slidesharecdn.com/ss_thumbnails/ceiwebinar4-23-2015-150428133327-conversion-gate02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/customer-experience-in-utilities-webinar/47526744 Customer Experience in...