端端舝shows by User: XavierWalthoffBorm

端端舝shows by User: XavierWalthoffBorm / http://www.slideshare.net/images/logo.gif 端端舝shows by User: XavierWalthoffBorm / Mon, 27 Oct 2014 15:04:25 GMT 端端舝Share feed for 端端舝shows by User: XavierWalthoffBorm 2014幛賊倏捧啦梆楚賊釦簞梆捧簞釦楚賊博梆唬楚 /slideshow/2014frontiersinservice/40786116 2014frontierspptdef-141027150425-conversion-gate02
This research proposes for the first time an operation-based client perspective of service quality to enable effective service management in professional business services, in particular within occupational safety, health and environment service firms. In so doing, this study responds to increasing calls from academics (e.g., professional service operations management scholars) and practitioners to move beyond the traditional service quality models when deciding how to manage professional business services. Building on the resource based view, the signaling theory, and the bounded rationality theory, we suggest a number of refinements to existing conceptualizations of service quality and empirically examines the effects of service quality dimensions on loyalty behavior (purchase and recommending intentions). The results show that information quality (how recommendations are formulated and structured, and the technological system through which the information is delivered to the business client) rather than the people factor (the competence and operating agility of professionals) is the key success factor in service operations management, thereby supporting a resource-strategy contingency fit. The results contribute to knowledge on service quality in professional business services and the implications of opaque service quality in professional business services.]]>
This research proposes for the first time an operation-based client perspective of service quality to enable effective service management in professional business services, in particular within occupational safety, health and environment service firms. In so doing, this study responds to increasing calls from academics (e.g., professional service operations management scholars) and practitioners to move beyond the traditional service quality models when deciding how to manage professional business services. Building on the resource based view, the signaling theory, and the bounded rationality theory, we suggest a number of refinements to existing conceptualizations of service quality and empirically examines the effects of service quality dimensions on loyalty behavior (purchase and recommending intentions). The results show that information quality (how recommendations are formulated and structured, and the technological system through which the information is delivered to the business client) rather than the people factor (the competence and operating agility of professionals) is the key success factor in service operations management, thereby supporting a resource-strategy contingency fit. The results contribute to knowledge on service quality in professional business services and the implications of opaque service quality in professional business services.]]> Mon, 27 Oct 2014 15:04:25 GMT /slideshow/2014frontiersinservice/40786116 XavierWalthoffBorm@slideshare.net(XavierWalthoffBorm) 2014幛賊倏捧啦梆楚賊釦簞梆捧簞釦楚賊博梆唬楚 XavierWalthoffBorm This research proposes for the first time an operation-based client perspective of service quality to enable effective service management in professional business services, in particular within occupational safety, health and environment service firms. In so doing, this study responds to increasing calls from academics (e.g., professional service operations management scholars) and practitioners to move beyond the traditional service quality models when deciding how to manage professional business services. Building on the resource based view, the signaling theory, and the bounded rationality theory, we suggest a number of refinements to existing conceptualizations of service quality and empirically examines the effects of service quality dimensions on loyalty behavior (purchase and recommending intentions). The results show that information quality (how recommendations are formulated and structured, and the technological system through which the information is delivered to the business client) rather than the people factor (the competence and operating agility of professionals) is the key success factor in service operations management, thereby supporting a resource-strategy contingency fit. The results contribute to knowledge on service quality in professional business services and the implications of opaque service quality in professional business services. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/2014frontierspptdef-141027150425-conversion-gate02-thumbnail.jpg?width=120&height=120&fit=bounds" /><br> This research proposes for the first time an operation-based client perspective of service quality to enable effective service management in professional business services, in particular within occupational safety, health and environment service firms. In so doing, this study responds to increasing calls from academics (e.g., professional service operations management scholars) and practitioners to move beyond the traditional service quality models when deciding how to manage professional business services. Building on the resource based view, the signaling theory, and the bounded rationality theory, we suggest a number of refinements to existing conceptualizations of service quality and empirically examines the effects of service quality dimensions on loyalty behavior (purchase and recommending intentions). The results show that information quality (how recommendations are formulated and structured, and the technological system through which the information is delivered to the business client) rather than the people factor (the competence and operating agility of professionals) is the key success factor in service operations management, thereby supporting a resource-strategy contingency fit. The results contribute to knowledge on service quality in professional business services and the implications of opaque service quality in professional business services.

2014幛賊倏捧啦梆楚賊釦撅梆捧撅㓟楚賊博梆唬楚 from Xavier Walthoff Borm

]]> 659 4 https://cdn.slidesharecdn.com/ss_thumbnails/2014frontierspptdef-141027150425-conversion-gate02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

1 Toward a better understanding of service quality dimensions in B2B PSOs. /XavierWalthoffBorm/toward-a-better-understanding-of-service-quality-dimensions-in-b2b-psos 2014frontiersmiami-140414150932-phpapp02
]]>
]]> Mon, 14 Apr 2014 15:09:32 GMT /XavierWalthoffBorm/toward-a-better-understanding-of-service-quality-dimensions-in-b2b-psos XavierWalthoffBorm@slideshare.net(XavierWalthoffBorm) Toward a better understanding of service quality dimensions in B2B PSOs. XavierWalthoffBorm <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/2014frontiersmiami-140414150932-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /><br>

Toward a better understanding of service quality dimensions in B2B PSOs. from Xavier Walthoff Borm

]]> 687 2 https://cdn.slidesharecdn.com/ss_thumbnails/2014frontiersmiami-140414150932-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

1 https://cdn.slidesharecdn.com/profile-photo-XavierWalthoffBorm-48x48.jpg?cb=1523430287 Xavier Walthoff-Borm is currently a PhD researcher in entrepreneurial finance at Ghent University. His research interest focuses on the intersection between entrepreneurial management and finance. In particular, his research topic is centred on crowdfunding. Before he was affiliated as a teaching assistant in audit and financial reporting. In addition to his academic work, he has also experience in the non-profit sector as a board member and in the profit sector as an auditor and project manager in operational engineering. http://www.vincotte.com https://cdn.slidesharecdn.com/ss_thumbnails/2014frontierspptdef-141027150425-conversion-gate02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/2014frontiersinservice/40786116 2014幛賊倏捧啦梆楚賊釦簞梆捧簞釦楚賊博梆唬楚 https://cdn.slidesharecdn.com/ss_thumbnails/2014frontiersmiami-140414150932-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds XavierWalthoffBorm/toward-a-better-understanding-of-service-quality-dimensions-in-b2b-psos Toward a better unders...