際際滷shows by User: YvonneODonovan / http://www.slideshare.net/images/logo.gif 際際滷shows by User: YvonneODonovan / 際際滷Share feed for 際際滷shows by User: YvonneODonovan https://public.slidesharecdn.com/v2/images/profile-picture.png ITIL v3 Foundation Certified Incident Management Major Incident Management Change Advisory Board IT Customer satisfaction monitoring/metrics Technical Trainer Application Administration & Development Microsoft Office and OS Super User IT Vendor Liaison SLA Monitoring