/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: aanstwn https://cdn.slidesharecdn.com/profile-photo-aanstwn-48x48.jpg?cb=1365295993 Key Account Management (KAM) in Lubricant Business. Delivering Customer Relationship Management (CRM) through the SPANCOP process on B2B & B2C to the existing customers and winning new customers. Indirect channel through distributors at FMCG and B2C Automotive Channel.