/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: adnivo https://cdn.slidesharecdn.com/profile-photo-adnivo-48x48.jpg?cb=1523239469 Actually Planning Specialist. Senior Team Leader. About 7 years experience in Contact Centers, Telecommunications, costumer care, telemarketing. I've Worked with Clients in Different contacts centers. I've learned to manage large groups up to 50 employees. I've learned to solve problems in real time, to analyze volumes, monitoring reports & statistics in inbound outbound & backoffice. I'm an elastic person, with goodwill to cooperate with colleges and coworkers. I know how to cooperate with colleges to manage large groups up to 150-170 persons. I've been Project Leader for a small group (65-70) persons, for a short period of time, inbound costumer care.