/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: agpascoe https://cdn.slidesharecdn.com/profile-photo-agpascoe-48x48.jpg?cb=1523179591 23+ years of professional success, developing and supporting several companies, defining, implementing, automating and managing business processes/units. Solid expertise to head: • Strategic planning, implementation, and development of on-going business, as well as startups and shared service facilities (using Balanced Scorecard among others methodologies). • E-services & financial products definition, development, operation and support, driven/valuated mainly by customer expectation/satisfaction metrics. • Operations reengineering and automation, from back office to front desk functions and business processes.