/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: alejandromoralesloaiza https://cdn.slidesharecdn.com/profile-photo-alejandromoralesloaiza-48x48.jpg?cb=1589638237 Do you know how hard it is to deal with a customer whose expectations were so badly managed at the beginning of their project that every time you speak to them, they sound permanently aggrieved and disappointed? I solve that by summarizing their most urgent needs, offering the most viable solutions, and avoid focusing the discussion on their feelings rather than their goals. www.moralesloaiza.com