/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: alex_mugisha https://cdn.slidesharecdn.com/profile-photo-alex_mugisha-48x48.jpg?cb=1648114403 • Assisted and advised customers about the usage and benefits of organization’s products or services. • Communicated with the user or the customer to take their valuable feed-backs and suggestions for improvement in the products/services. • Solved all the major and escalated customer problems/queries that the subordinates were not able to solve earlier. • Oversee the daily activities and supervised a team of Customer Service Representatives who provided technical support to the customers of the company. • Exceed targeted results in customer retention, client expectations, sales, support service as well as other customer service goals. • Managed a team of Client Services As http://www.vantagegroupltd.com