/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: alperen111 https://cdn.slidesharecdn.com/profile-photo-alperen111-48x48.jpg?cb=1590838970 Lead, monitor, motivate and coach the IT team to maintain a proactive attitude. Develop the team’s approaches and methodologies to take advantage of industry best practice. Take proactive measurements before the problems occurred. Policy development and planning / programming on IT systems. Experience and deep knowledge in interfacing with and resolving end users problems. Experience with end user interaction by identifying end user's priority needs for service & support. Experience in supervising Service Desk and knowledge in service management processes (Information Technology Infrastructure Library - ITIL) Plan, implement and manage the certification process of ISO 27001 (Infor.