/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: amyc423 https://cdn.slidesharecdn.com/profile-photo-amyc423-48x48.jpg?cb=1646197333 Professional Summary: Over 10 years of experience working working with Salesforce.com, 7 Full life-cycle Implementations. Project Manager, Business Analyst & Declarative expert who also writes triggers. Approach emphasizes: solution architecture focused on ease of use and adoption. There are critical success factors for organizations to maximize their revenue with Salesforce, to ensure highest ROI & user adoption rates. These include: Change management, communication and training planning; Governance strategies supporting cross functional ownership of Salesforce; Release management processes incorporating ALM Tools, MDM and System Integration strategies in partnership with IT; Continuin... http://www.supportingcrm.com/