/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: anfashid https://public.slidesharecdn.com/v2/images/profile-picture.png  Dealt with customer service concerns and complaints, by phone and in-person.  Inform visiting guests about availability of rooms.  Allot rooms and check the identity of the person through valid identity proofs.  Greet customers and answer their queries.  Offer guests something to drink as per the availability of the resources.  Worked my way up from trainee to senior agent in less than three years.  Developed a new customer-complaint management system that is still in use.  Communicating clearly and efficiently to the team and management about the issues and concern received on the floor www.gulfparadisehotel.com