/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: artios1 https://cdn.slidesharecdn.com/profile-photo-artios1-48x48.jpg?cb=1523035465 Certifications: CGEIT - Certified in the Governance of Enterprise IT, ITSM Master, ITIL Service Manager, ITIL V3 Expert, Distinguished Professional of Service Management Highlights • IBM Global Services Global ITSM Strategy Leader, Global ITSM Services Portfolio Manager and Service Product Manager, Global ITIL Interest Group and ITSM Community of Practice Core Team, Represented IBM Corporation to Standards Bodies • UK OGC ITIL Advisory Group, Mentor for the ITIL V3 Service Strategy Book. • itSMF USA Management Advisory Board. • ANSI/IEEE and ISO IEC ITSM and IT Governance Working Groups • INCITS CGIT1, The United States ISO IEC JTC1 TAG for IT Governance and ITSM Standards.... http://www.zenetex.com