際際滷shows by User: asadullahzafar / http://www.slideshare.net/images/logo.gif 際際滷shows by User: asadullahzafar / 際際滷Share feed for 際際滷shows by User: asadullahzafar https://cdn.slidesharecdn.com/profile-photo-asadullahzafar-48x48.jpg?cb=1523630682 Process development in coordination with CC-Standardization & Process Development team & PMO team for Biometric device complaint handing , MFS helpline live call transfer handling, ATM Linking Issues handling for retailers, Password Reset Deployment on SIM Issuance Portal, Revision in SOP at retailer helpline including (Transaction\Account Balance Confirmation & Mobilink load reversal complaint) and GPRS complaint handling. Retailers Helpline project at Islamabad Contact Center for which took the lead to develop basic Training Module to stream line processes & complaint handling including MFS (Mobicash Financial Services). Contact Center helpline helpline training module development to...