際際滷shows by User: bdtemkin / http://www.slideshare.net/images/logo.gif 際際滷shows by User: bdtemkin / Wed, 09 Oct 2013 18:30:02 GMT 際際滷Share feed for 際際滷shows by User: bdtemkin Temkin Group's 50 CX Tips /bdtemkin/50-cx-tipstemkingroup 50cxtipstemkingroup-131009183002-phpapp02
50 Customer Experience (CX) Tips aligned with one or more of Temkin Groups four customer experience core competencies: Purposeful Leadership, Compelling Brand Values, Employee Engagement, and Customer Connectedness.]]>
50 Customer Experience (CX) Tips aligned with one or more of Temkin Groups four customer experience core competencies: Purposeful Leadership, Compelling Brand Values, Employee Engagement, and Customer Connectedness.]]> Wed, 09 Oct 2013 18:30:02 GMT /bdtemkin/50-cx-tipstemkingroup bdtemkin@slideshare.net(bdtemkin) Temkin Group's 50 CX Tips bdtemkin 50 Customer Experience (CX) Tips aligned with one or more of Temkin Groups four customer experience core competencies: Purposeful Leadership, Compelling Brand Values, Employee Engagement, and Customer Connectedness. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/50cxtipstemkingroup-131009183002-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> 50 Customer Experience (CX) Tips aligned with one or more of Temkin Groups four customer experience core competencies: Purposeful Leadership, Compelling Brand Values, Employee Engagement, and Customer Connectedness.
Temkin Group's 50 CX Tips from Temkin Group
]]> 584 2 https://cdn.slidesharecdn.com/ss_thumbnails/50cxtipstemkingroup-131009183002-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds infographic Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 The State of Customer Experience (Temkin Group) /slideshow/cx-infographic/26535524 cxinfographic-130925072645-phpapp01
This infographic shows the connection between customer experience and loyalty, the benefits of customer experience, the value of promoters versus detractors, where companies are on their customer experience journeys, and the competencies that are required for customer experience success. ]]>
This infographic shows the connection between customer experience and loyalty, the benefits of customer experience, the value of promoters versus detractors, where companies are on their customer experience journeys, and the competencies that are required for customer experience success. ]]> Wed, 25 Sep 2013 07:26:45 GMT /slideshow/cx-infographic/26535524 bdtemkin@slideshare.net(bdtemkin) The State of Customer Experience (Temkin Group) bdtemkin This infographic shows the connection between customer experience and loyalty, the benefits of customer experience, the value of promoters versus detractors, where companies are on their customer experience journeys, and the competencies that are required for customer experience success. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/cxinfographic-130925072645-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This infographic shows the connection between customer experience and loyalty, the benefits of customer experience, the value of promoters versus detractors, where companies are on their customer experience journeys, and the competencies that are required for customer experience success.
The State of Customer Experience (Temkin Group) from Temkin Group
]]> 821 3 https://cdn.slidesharecdn.com/ss_thumbnails/cxinfographic-130925072645-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds infographic Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 The Current State Of Customer Experience (Sample) /slideshow/the-state-of-customer-experience-state/4564601 1006thecurrentstateofcustomerexperience2sample-100621092429-phpapp02
Sample of the Temkin Group Insight Report, The Current State Of Customer Experience. The report analyzes 140+ responses from large North American companies. To purchase the full report, go to http://temkingroup.com or http://experiencematters.wordpress.com]]>
Sample of the Temkin Group Insight Report, The Current State Of Customer Experience. The report analyzes 140+ responses from large North American companies. To purchase the full report, go to http://temkingroup.com or http://experiencematters.wordpress.com]]> Mon, 21 Jun 2010 09:24:15 GMT /slideshow/the-state-of-customer-experience-state/4564601 bdtemkin@slideshare.net(bdtemkin) The Current State Of Customer Experience (Sample) bdtemkin Sample of the Temkin Group Insight Report, The Current State Of Customer Experience. The report analyzes 140+ responses from large North American companies. To purchase the full report, go to http://temkingroup.com or http://experiencematters.wordpress.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/1006thecurrentstateofcustomerexperience2sample-100621092429-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Sample of the Temkin Group Insight Report, The Current State Of Customer Experience. The report analyzes 140+ responses from large North American companies. To purchase the full report, go to http://temkingroup.com or http://experiencematters.wordpress.com
The Current State Of Customer Experience (Sample) from Temkin Group
]]> 1143 4 https://cdn.slidesharecdn.com/ss_thumbnails/1006thecurrentstateofcustomerexperience2sample-100621092429-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Temkin Group: The Four Customer Experience Core Competencies /slideshow/1006-thefourcustomerexperiencecorecompetencies/4511776 1006thefourcustomerexperiencecorecompetencies-100615213332-phpapp01
Temkin Group Insight Report called "The Four Customer Experience Core Competencies" looks at what it takes for companies to build and sustain customer experience leadership. It also has an assessment tool.]]>
Temkin Group Insight Report called "The Four Customer Experience Core Competencies" looks at what it takes for companies to build and sustain customer experience leadership. It also has an assessment tool.]]> Tue, 15 Jun 2010 21:33:26 GMT /slideshow/1006-thefourcustomerexperiencecorecompetencies/4511776 bdtemkin@slideshare.net(bdtemkin) Temkin Group: The Four Customer Experience Core Competencies bdtemkin Temkin Group Insight Report called "The Four Customer Experience Core Competencies" looks at what it takes for companies to build and sustain customer experience leadership. It also has an assessment tool. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/1006thefourcustomerexperiencecorecompetencies-100615213332-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Temkin Group Insight Report called &quot;The Four Customer Experience Core Competencies&quot; looks at what it takes for companies to build and sustain customer experience leadership. It also has an assessment tool.
Temkin Group: The Four Customer Experience Core Competencies from Temkin Group
]]> 1628 4 https://cdn.slidesharecdn.com/ss_thumbnails/1006thefourcustomerexperiencecorecompetencies-100615213332-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 8 Customer Experience Megatre /bdtemkin/8-customer-experience-megatre 10058cxpmegatrends-100527063502-phpapp02
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8 Customer Experience Megatre from Temkin Group
]]> 1028 3 https://cdn.slidesharecdn.com/ss_thumbnails/10058cxpmegatrends-100527063502-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Temkin Group, May 2010 Customer Experience Survey /slideshow/1005-cxp-surveytginsightreport/4267085 1005cxpsurveytginsightreport-100524064246-phpapp02
Results from a survey of customer experience activities at more than 400 companies]]>
Results from a survey of customer experience activities at more than 400 companies]]> Mon, 24 May 2010 06:42:44 GMT /slideshow/1005-cxp-surveytginsightreport/4267085 bdtemkin@slideshare.net(bdtemkin) Temkin Group, May 2010 Customer Experience Survey bdtemkin Results from a survey of customer experience activities at more than 400 companies <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/1005cxpsurveytginsightreport-100524064246-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Results from a survey of customer experience activities at more than 400 companies
Temkin Group, May 2010 Customer Experience Survey from Temkin Group
]]> 1408 4 https://cdn.slidesharecdn.com/ss_thumbnails/1005cxpsurveytginsightreport-100524064246-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-bdtemkin-48x48.jpg?cb=1522928178 I am a customer experience transformist; helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, marketing, interaction design, customer service, and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My title is Managing Partner of the Temkin Group, a customer experience research and consultancy that helps organizat... http://experiencematters.wordpress.com https://cdn.slidesharecdn.com/ss_thumbnails/50cxtipstemkingroup-131009183002-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds bdtemkin/50-cx-tipstemkingroup Temkin Group&#39;s 50 CX Tips https://cdn.slidesharecdn.com/ss_thumbnails/cxinfographic-130925072645-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/cx-infographic/26535524 The State of Customer ... https://cdn.slidesharecdn.com/ss_thumbnails/1006thecurrentstateofcustomerexperience2sample-100621092429-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/the-state-of-customer-experience-state/4564601 The Current State Of C...