ºÝºÝߣshows by User: behavioralmarketing / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: behavioralmarketing / Fri, 25 Sep 2020 13:05:27 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: behavioralmarketing Customer Journey Measurement: 5 Steps to Analyze & Improve CX the Right Way /slideshow/customer-journey-measurement-5-steps-to-analyze-improve-cx-the-right-way/238644721 pointillist-webinar-forrester-customer-journey-measurement-200925130527
You need to improve customer experience, but where should you focus your efforts? You know customer journeys matter, but unless your company is the exception, you probably don’t know how well each customer journey performs. The solution is to evolve from traditional CX measurement to journey measurement, so you can better assess and predict journey performance. View this information-packed presentation featuring Forrester VP and Principal Analyst, Joana van den Brink-Quintanilha, to: - Understand the importance of building a measurement framework for assessing journey performance - Learn a five-step process for building a journey measurement framework - Get actionable tips on how to get started with journey measurement to improve your existing CX measurement program]]>
You need to improve customer experience, but where should you focus your efforts? You know customer journeys matter, but unless your company is the exception, you probably don’t know how well each customer journey performs. The solution is to evolve from traditional CX measurement to journey measurement, so you can better assess and predict journey performance. View this information-packed presentation featuring Forrester VP and Principal Analyst, Joana van den Brink-Quintanilha, to: - Understand the importance of building a measurement framework for assessing journey performance - Learn a five-step process for building a journey measurement framework - Get actionable tips on how to get started with journey measurement to improve your existing CX measurement program]]> Fri, 25 Sep 2020 13:05:27 GMT /slideshow/customer-journey-measurement-5-steps-to-analyze-improve-cx-the-right-way/238644721 behavioralmarketing@slideshare.net(behavioralmarketing) Customer Journey Measurement: 5 Steps to Analyze & Improve CX the Right Way behavioralmarketing You need to improve customer experience, but where should you focus your efforts? You know customer journeys matter, but unless your company is the exception, you probably don’t know how well each customer journey performs. The solution is to evolve from traditional CX measurement to journey measurement, so you can better assess and predict journey performance. View this information-packed presentation featuring Forrester VP and Principal Analyst, Joana van den Brink-Quintanilha, to: - Understand the importance of building a measurement framework for assessing journey performance - Learn a five-step process for building a journey measurement framework - Get actionable tips on how to get started with journey measurement to improve your existing CX measurement program <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/pointillist-webinar-forrester-customer-journey-measurement-200925130527-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> You need to improve customer experience, but where should you focus your efforts? You know customer journeys matter, but unless your company is the exception, you probably don’t know how well each customer journey performs. The solution is to evolve from traditional CX measurement to journey measurement, so you can better assess and predict journey performance. View this information-packed presentation featuring Forrester VP and Principal Analyst, Joana van den Brink-Quintanilha, to: - Understand the importance of building a measurement framework for assessing journey performance - Learn a five-step process for building a journey measurement framework - Get actionable tips on how to get started with journey measurement to improve your existing CX measurement program
Customer Journey Measurement: 5 Steps to Analyze & Improve CX the Right Way from Pointillist
]]> 1278 0 https://cdn.slidesharecdn.com/ss_thumbnails/pointillist-webinar-forrester-customer-journey-measurement-200925130527-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 How to Manage Rapidly Changing Contact Center Demands with Customer Journey Analytics /slideshow/how-to-manage-rapidly-changing-contact-center-demands-with-customer-journey-analytics-232997420/232997420 contact-center-demo-webinar-slideshare-200501110300
View this presentation to see how leading teams are leveraging the Pointillist Customer Journey Analytics platform to detect, diagnose and act upon high impact CX issues in the contact center. Discover how journey analytics can help you manage dramatically increasing call volume, rising support costs and changing channel behavior to improve customer experiences and achieve desired business outcomes. You’ll learn how world-class enterprise teams use Pointillist to: -Monitor their most important customer journeys to rapidly detect issues impacting critical KPIs such as call volume, FCR, containment rates and cost-to-serve -Quickly identify CX issues, pinpoint the root cause(s), quantify the business impact and prioritize improvements -Orchestrate personalized, cross-channel actions to resolve identified issues and measure results in real time ]]>
View this presentation to see how leading teams are leveraging the Pointillist Customer Journey Analytics platform to detect, diagnose and act upon high impact CX issues in the contact center. Discover how journey analytics can help you manage dramatically increasing call volume, rising support costs and changing channel behavior to improve customer experiences and achieve desired business outcomes. You’ll learn how world-class enterprise teams use Pointillist to: -Monitor their most important customer journeys to rapidly detect issues impacting critical KPIs such as call volume, FCR, containment rates and cost-to-serve -Quickly identify CX issues, pinpoint the root cause(s), quantify the business impact and prioritize improvements -Orchestrate personalized, cross-channel actions to resolve identified issues and measure results in real time ]]> Fri, 01 May 2020 11:02:59 GMT /slideshow/how-to-manage-rapidly-changing-contact-center-demands-with-customer-journey-analytics-232997420/232997420 behavioralmarketing@slideshare.net(behavioralmarketing) How to Manage Rapidly Changing Contact Center Demands with Customer Journey Analytics behavioralmarketing View this presentation to see how leading teams are leveraging the Pointillist Customer Journey Analytics platform to detect, diagnose and act upon high impact CX issues in the contact center. Discover how journey analytics can help you manage dramatically increasing call volume, rising support costs and changing channel behavior to improve customer experiences and achieve desired business outcomes. You’ll learn how world-class enterprise teams use Pointillist to: -Monitor their most important customer journeys to rapidly detect issues impacting critical KPIs such as call volume, FCR, containment rates and cost-to-serve -Quickly identify CX issues, pinpoint the root cause(s), quantify the business impact and prioritize improvements -Orchestrate personalized, cross-channel actions to resolve identified issues and measure results in real time <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/contact-center-demo-webinar-slideshare-200501110300-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> View this presentation to see how leading teams are leveraging the Pointillist Customer Journey Analytics platform to detect, diagnose and act upon high impact CX issues in the contact center. Discover how journey analytics can help you manage dramatically increasing call volume, rising support costs and changing channel behavior to improve customer experiences and achieve desired business outcomes. You’ll learn how world-class enterprise teams use Pointillist to: -Monitor their most important customer journeys to rapidly detect issues impacting critical KPIs such as call volume, FCR, containment rates and cost-to-serve -Quickly identify CX issues, pinpoint the root cause(s), quantify the business impact and prioritize improvements -Orchestrate personalized, cross-channel actions to resolve identified issues and measure results in real time
How to Manage Rapidly Changing Contact Center Demands with Customer Journey Analytics from Pointillist
]]> 448 0 https://cdn.slidesharecdn.com/ss_thumbnails/contact-center-demo-webinar-slideshare-200501110300-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 How CX Leaders Succeed with Journey Analytics: 8 Real-Life Use Cases and Success Stories /slideshow/how-cx-leaders-succeed-with-journey-analytics-8-reallife-use-cases-and-success-stories/191755231 pointillist-webinar-customer-journey-analytics-use-cases-success-stories-191108194755
As a CX, analytics or marketing professional, you’re probably hearing a lot about how customer journey analytics can help you better understand your customers. That sounds great in theory, but what does it look like in practice? How are leading organizations actually using journey analytics to acquire, serve and retain customers, as well as measure and improve customer experience? Check out this presentation to learn how world-class organizations in a variety of industries are using journey analytics software to discover actionable customer insights and translate them into tangible business results. You’ll learn about 8 real-life use cases for how you can use journey analytics to: -Measure & improve customer experience -Streamline operational efficiency & reduce costs -Grow revenue & maximize customer lifetime value -Improve customer retention & churn]]>
As a CX, analytics or marketing professional, you’re probably hearing a lot about how customer journey analytics can help you better understand your customers. That sounds great in theory, but what does it look like in practice? How are leading organizations actually using journey analytics to acquire, serve and retain customers, as well as measure and improve customer experience? Check out this presentation to learn how world-class organizations in a variety of industries are using journey analytics software to discover actionable customer insights and translate them into tangible business results. You’ll learn about 8 real-life use cases for how you can use journey analytics to: -Measure & improve customer experience -Streamline operational efficiency & reduce costs -Grow revenue & maximize customer lifetime value -Improve customer retention & churn]]> Fri, 08 Nov 2019 19:47:55 GMT /slideshow/how-cx-leaders-succeed-with-journey-analytics-8-reallife-use-cases-and-success-stories/191755231 behavioralmarketing@slideshare.net(behavioralmarketing) How CX Leaders Succeed with Journey Analytics: 8 Real-Life Use Cases and Success Stories behavioralmarketing As a CX, analytics or marketing professional, you’re probably hearing a lot about how customer journey analytics can help you better understand your customers. That sounds great in theory, but what does it look like in practice? How are leading organizations actually using journey analytics to acquire, serve and retain customers, as well as measure and improve customer experience? Check out this presentation to learn how world-class organizations in a variety of industries are using journey analytics software to discover actionable customer insights and translate them into tangible business results. You’ll learn about 8 real-life use cases for how you can use journey analytics to: -Measure & improve customer experience -Streamline operational efficiency & reduce costs -Grow revenue & maximize customer lifetime value -Improve customer retention & churn <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/pointillist-webinar-customer-journey-analytics-use-cases-success-stories-191108194755-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> As a CX, analytics or marketing professional, you’re probably hearing a lot about how customer journey analytics can help you better understand your customers. That sounds great in theory, but what does it look like in practice? How are leading organizations actually using journey analytics to acquire, serve and retain customers, as well as measure and improve customer experience? Check out this presentation to learn how world-class organizations in a variety of industries are using journey analytics software to discover actionable customer insights and translate them into tangible business results. You’ll learn about 8 real-life use cases for how you can use journey analytics to: -Measure &amp; improve customer experience -Streamline operational efficiency &amp; reduce costs -Grow revenue &amp; maximize customer lifetime value -Improve customer retention &amp; churn
How CX Leaders Succeed with Journey Analytics: 8 Real-Life Use Cases and Success Stories from Pointillist
]]> 1977 3 https://cdn.slidesharecdn.com/ss_thumbnails/pointillist-webinar-customer-journey-analytics-use-cases-success-stories-191108194755-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 CX Measurement: How Customer-Obsessed Companies Embrace Journey-Based Metrics /slideshow/cx-measurement-how-customerobsessed-companies-embrace-journeybased-metrics/151523070 pointillist-forrester-webinar-cx-meaurement-how-customer-obsessed-companies-embrace-journey-based-me-190624142835
Customer-obsessed companies are achieving a competitive advantage by taking a journey-based approach to CX measurement. Success requires companies to not only fuse data across the customer journey, but also pick the right metrics, organizational structure, culture, processes and technology. In this presentation featuring guest speaker and Forrester Principal Analyst, Joana van den Brink-Quintanilha, you'll learn how journey analytics can help you: -Define and track the right CX metrics for individual touchpoints & entire journeys -Test journey hypotheses and prioritize resources across journeys -Link CX metrics to your organization's overall KPIs ]]>
Customer-obsessed companies are achieving a competitive advantage by taking a journey-based approach to CX measurement. Success requires companies to not only fuse data across the customer journey, but also pick the right metrics, organizational structure, culture, processes and technology. In this presentation featuring guest speaker and Forrester Principal Analyst, Joana van den Brink-Quintanilha, you'll learn how journey analytics can help you: -Define and track the right CX metrics for individual touchpoints & entire journeys -Test journey hypotheses and prioritize resources across journeys -Link CX metrics to your organization's overall KPIs ]]> Mon, 24 Jun 2019 14:28:35 GMT /slideshow/cx-measurement-how-customerobsessed-companies-embrace-journeybased-metrics/151523070 behavioralmarketing@slideshare.net(behavioralmarketing) CX Measurement: How Customer-Obsessed Companies Embrace Journey-Based Metrics behavioralmarketing Customer-obsessed companies are achieving a competitive advantage by taking a journey-based approach to CX measurement. Success requires companies to not only fuse data across the customer journey, but also pick the right metrics, organizational structure, culture, processes and technology. In this presentation featuring guest speaker and Forrester Principal Analyst, Joana van den Brink-Quintanilha, you'll learn how journey analytics can help you: -Define and track the right CX metrics for individual touchpoints & entire journeys -Test journey hypotheses and prioritize resources across journeys -Link CX metrics to your organization's overall KPIs <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/pointillist-forrester-webinar-cx-meaurement-how-customer-obsessed-companies-embrace-journey-based-me-190624142835-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer-obsessed companies are achieving a competitive advantage by taking a journey-based approach to CX measurement. Success requires companies to not only fuse data across the customer journey, but also pick the right metrics, organizational structure, culture, processes and technology. In this presentation featuring guest speaker and Forrester Principal Analyst, Joana van den Brink-Quintanilha, you&#39;ll learn how journey analytics can help you: -Define and track the right CX metrics for individual touchpoints &amp; entire journeys -Test journey hypotheses and prioritize resources across journeys -Link CX metrics to your organization&#39;s overall KPIs
CX Measurement: How Customer-Obsessed Companies Embrace Journey-Based Metrics from Pointillist
]]> 2710 8 https://cdn.slidesharecdn.com/ss_thumbnails/pointillist-forrester-webinar-cx-meaurement-how-customer-obsessed-companies-embrace-journey-based-me-190624142835-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Why CX Leaders Take a Journey-Based Approach to Deliver the Next Best Experience /slideshow/why-cx-leaders-take-a-journeybased-approach-to-deliver-the-next-best-experience/150675955 pointillist-forrester-journey-based-approach-next-best-experience-webinar-190619174953
Customer expectations have changed and it’s no secret that delivering superior customer experiences is the key to business success today. Yet many organizations still fail to deliver the right experience, even with the most sophisticated customer analytics in place. Customer-obsessed organizations know that delivering the best next experience to the right customers at the right time does not happen in a vacuum, but within the context of a customer journey. Check out this presentation featuring guest speaker and Forrester Principal Analyst, Brandon Purcell, to learn: -Why even the most sophisticated customer analytics programs fall short without a journey-based approach -How to contextualize your customers’ behavior to deliver optimal, personalized experiences across channels and in-real-time -Why it’s essential to align your CX metrics with long-term business KPIs like customer lifetime value, churn and revenue -How to leverage the output of existing customer analytics techniques, such as lookalike models, churn models, behavioral segmentation, response propensity, and lifetime value models]]>
Customer expectations have changed and it’s no secret that delivering superior customer experiences is the key to business success today. Yet many organizations still fail to deliver the right experience, even with the most sophisticated customer analytics in place. Customer-obsessed organizations know that delivering the best next experience to the right customers at the right time does not happen in a vacuum, but within the context of a customer journey. Check out this presentation featuring guest speaker and Forrester Principal Analyst, Brandon Purcell, to learn: -Why even the most sophisticated customer analytics programs fall short without a journey-based approach -How to contextualize your customers’ behavior to deliver optimal, personalized experiences across channels and in-real-time -Why it’s essential to align your CX metrics with long-term business KPIs like customer lifetime value, churn and revenue -How to leverage the output of existing customer analytics techniques, such as lookalike models, churn models, behavioral segmentation, response propensity, and lifetime value models]]> Wed, 19 Jun 2019 17:49:53 GMT /slideshow/why-cx-leaders-take-a-journeybased-approach-to-deliver-the-next-best-experience/150675955 behavioralmarketing@slideshare.net(behavioralmarketing) Why CX Leaders Take a Journey-Based Approach to Deliver the Next Best Experience behavioralmarketing Customer expectations have changed and it’s no secret that delivering superior customer experiences is the key to business success today. Yet many organizations still fail to deliver the right experience, even with the most sophisticated customer analytics in place. Customer-obsessed organizations know that delivering the best next experience to the right customers at the right time does not happen in a vacuum, but within the context of a customer journey. Check out this presentation featuring guest speaker and Forrester Principal Analyst, Brandon Purcell, to learn: -Why even the most sophisticated customer analytics programs fall short without a journey-based approach -How to contextualize your customers’ behavior to deliver optimal, personalized experiences across channels and in-real-time -Why it’s essential to align your CX metrics with long-term business KPIs like customer lifetime value, churn and revenue -How to leverage the output of existing customer analytics techniques, such as lookalike models, churn models, behavioral segmentation, response propensity, and lifetime value models <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/pointillist-forrester-journey-based-approach-next-best-experience-webinar-190619174953-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer expectations have changed and it’s no secret that delivering superior customer experiences is the key to business success today. Yet many organizations still fail to deliver the right experience, even with the most sophisticated customer analytics in place. Customer-obsessed organizations know that delivering the best next experience to the right customers at the right time does not happen in a vacuum, but within the context of a customer journey. Check out this presentation featuring guest speaker and Forrester Principal Analyst, Brandon Purcell, to learn: -Why even the most sophisticated customer analytics programs fall short without a journey-based approach -How to contextualize your customers’ behavior to deliver optimal, personalized experiences across channels and in-real-time -Why it’s essential to align your CX metrics with long-term business KPIs like customer lifetime value, churn and revenue -How to leverage the output of existing customer analytics techniques, such as lookalike models, churn models, behavioral segmentation, response propensity, and lifetime value models
Why CX Leaders Take a Journey-Based Approach to Deliver the Next Best Experience from Pointillist
]]> 2260 4 https://cdn.slidesharecdn.com/ss_thumbnails/pointillist-forrester-journey-based-approach-next-best-experience-webinar-190619174953-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer Data and Analytics: Making Sense of Today's Technologies /slideshow/customer-data-and-analytics-making-sense-of-todays-technologies/149321240 pointillist-webinar-customer-data-analytics-technologies-190612194852
As a CX, Marketing, BI or Analytics pro, you’re inundated every day with information about new solutions to improve customer data integration and measurement. But what exactly is the difference between technologies like customer journey analytics, CDPs, business intelligence, customer analytics, journey mapping, personalization and orchestration? Each of these different technologies has a different set of capabilities, pros and cons, and problems they are designed to solve. Also, different teams within your organization may also have conflicting preferences and requirements for which tools to use. So how do you choose the right solution for your organization? Check out this presentation to find out what you need to know. You'll learn: -Primary use cases, advantages and disadvantages of each type of solution -Which solutions work best with your existing technology stack -Similarities and differences between journey analytics and these other approaches -How to align other parts of your organization with your preferred approach to customer data management and analytics ]]>
As a CX, Marketing, BI or Analytics pro, you’re inundated every day with information about new solutions to improve customer data integration and measurement. But what exactly is the difference between technologies like customer journey analytics, CDPs, business intelligence, customer analytics, journey mapping, personalization and orchestration? Each of these different technologies has a different set of capabilities, pros and cons, and problems they are designed to solve. Also, different teams within your organization may also have conflicting preferences and requirements for which tools to use. So how do you choose the right solution for your organization? Check out this presentation to find out what you need to know. You'll learn: -Primary use cases, advantages and disadvantages of each type of solution -Which solutions work best with your existing technology stack -Similarities and differences between journey analytics and these other approaches -How to align other parts of your organization with your preferred approach to customer data management and analytics ]]> Wed, 12 Jun 2019 19:48:52 GMT /slideshow/customer-data-and-analytics-making-sense-of-todays-technologies/149321240 behavioralmarketing@slideshare.net(behavioralmarketing) Customer Data and Analytics: Making Sense of Today's Technologies behavioralmarketing As a CX, Marketing, BI or Analytics pro, you’re inundated every day with information about new solutions to improve customer data integration and measurement. But what exactly is the difference between technologies like customer journey analytics, CDPs, business intelligence, customer analytics, journey mapping, personalization and orchestration? Each of these different technologies has a different set of capabilities, pros and cons, and problems they are designed to solve. Also, different teams within your organization may also have conflicting preferences and requirements for which tools to use. So how do you choose the right solution for your organization? Check out this presentation to find out what you need to know. You'll learn: -Primary use cases, advantages and disadvantages of each type of solution -Which solutions work best with your existing technology stack -Similarities and differences between journey analytics and these other approaches -How to align other parts of your organization with your preferred approach to customer data management and analytics <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/pointillist-webinar-customer-data-analytics-technologies-190612194852-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> As a CX, Marketing, BI or Analytics pro, you’re inundated every day with information about new solutions to improve customer data integration and measurement. But what exactly is the difference between technologies like customer journey analytics, CDPs, business intelligence, customer analytics, journey mapping, personalization and orchestration? Each of these different technologies has a different set of capabilities, pros and cons, and problems they are designed to solve. Also, different teams within your organization may also have conflicting preferences and requirements for which tools to use. So how do you choose the right solution for your organization? Check out this presentation to find out what you need to know. You&#39;ll learn: -Primary use cases, advantages and disadvantages of each type of solution -Which solutions work best with your existing technology stack -Similarities and differences between journey analytics and these other approaches -How to align other parts of your organization with your preferred approach to customer data management and analytics
Customer Data and Analytics: Making Sense of Today's Technologies from Pointillist
]]> 392 2 https://cdn.slidesharecdn.com/ss_thumbnails/pointillist-webinar-customer-data-analytics-technologies-190612194852-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 5 Signs You're Ready to Adopt Customer Journey Analytics /slideshow/5-signs-youre-ready-to-adopt-customer-journey-analytics/149320846 pointillist-webinar-5-signs-youre-ready-to-adopt-customer-journey-analytics-190612193906
Like many other leading organizations today, you may be considering adopting customer journey analytics to take your business to the next level. But you might be unsure about whether you have the right data, processes and people in place to ensure your implementation will be a success. In this presentation, you'll learn the five signs that indicate your organization is ready to move forward with customer journey analytics. You'll get answers to many critical questions, including; -Business: Which use cases will prove immediate value? -People: Which internal teams, roles and skill sets are required? -Technology: Which tools and data sources can be integrated? -Data: What types of data can be used? How much preparation is required? -Security & Privacy: How can I ensure compliance with our policies?]]>
Like many other leading organizations today, you may be considering adopting customer journey analytics to take your business to the next level. But you might be unsure about whether you have the right data, processes and people in place to ensure your implementation will be a success. In this presentation, you'll learn the five signs that indicate your organization is ready to move forward with customer journey analytics. You'll get answers to many critical questions, including; -Business: Which use cases will prove immediate value? -People: Which internal teams, roles and skill sets are required? -Technology: Which tools and data sources can be integrated? -Data: What types of data can be used? How much preparation is required? -Security & Privacy: How can I ensure compliance with our policies?]]> Wed, 12 Jun 2019 19:39:06 GMT /slideshow/5-signs-youre-ready-to-adopt-customer-journey-analytics/149320846 behavioralmarketing@slideshare.net(behavioralmarketing) 5 Signs You're Ready to Adopt Customer Journey Analytics behavioralmarketing Like many other leading organizations today, you may be considering adopting customer journey analytics to take your business to the next level. But you might be unsure about whether you have the right data, processes and people in place to ensure your implementation will be a success. In this presentation, you'll learn the five signs that indicate your organization is ready to move forward with customer journey analytics. You'll get answers to many critical questions, including; -Business: Which use cases will prove immediate value? -People: Which internal teams, roles and skill sets are required? -Technology: Which tools and data sources can be integrated? -Data: What types of data can be used? How much preparation is required? -Security & Privacy: How can I ensure compliance with our policies? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/pointillist-webinar-5-signs-youre-ready-to-adopt-customer-journey-analytics-190612193906-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Like many other leading organizations today, you may be considering adopting customer journey analytics to take your business to the next level. But you might be unsure about whether you have the right data, processes and people in place to ensure your implementation will be a success. In this presentation, you&#39;ll learn the five signs that indicate your organization is ready to move forward with customer journey analytics. You&#39;ll get answers to many critical questions, including; -Business: Which use cases will prove immediate value? -People: Which internal teams, roles and skill sets are required? -Technology: Which tools and data sources can be integrated? -Data: What types of data can be used? How much preparation is required? -Security &amp; Privacy: How can I ensure compliance with our policies?
5 Signs You're Ready to Adopt Customer Journey Analytics from Pointillist
]]> 766 2 https://cdn.slidesharecdn.com/ss_thumbnails/pointillist-webinar-5-signs-youre-ready-to-adopt-customer-journey-analytics-190612193906-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 7 Major CX Challenges You Can Solve Today With Customer Journey Analytics /slideshow/7-major-cx-challenges-you-can-solve-today-with-customer-journey-analytics/149320101 pointillist-webinar-7-major-cx-challenges-you-can-solve-today-with-customer-journey-analytics1-190612191957
Exceptional customer experience has never been more critical to the success of a business, or more difficult to achieve. Check out this presentation to learn how leading CX teams are overcoming seven of the greatest challenges CX professionals are facing today using customer journey analytics. You'll discover real journey analytics use cases that will enable you to: -Generate actionable insights from customer data and CX metrics -Quantify the impact of customer experience and the ROI of CX initiatives -Identify and prioritize CX obstacles and opportunities to act upon -Deliver effective and consistent omni-channel personalization at scale -And more!]]>
Exceptional customer experience has never been more critical to the success of a business, or more difficult to achieve. Check out this presentation to learn how leading CX teams are overcoming seven of the greatest challenges CX professionals are facing today using customer journey analytics. You'll discover real journey analytics use cases that will enable you to: -Generate actionable insights from customer data and CX metrics -Quantify the impact of customer experience and the ROI of CX initiatives -Identify and prioritize CX obstacles and opportunities to act upon -Deliver effective and consistent omni-channel personalization at scale -And more!]]> Wed, 12 Jun 2019 19:19:57 GMT /slideshow/7-major-cx-challenges-you-can-solve-today-with-customer-journey-analytics/149320101 behavioralmarketing@slideshare.net(behavioralmarketing) 7 Major CX Challenges You Can Solve Today With Customer Journey Analytics behavioralmarketing Exceptional customer experience has never been more critical to the success of a business, or more difficult to achieve. Check out this presentation to learn how leading CX teams are overcoming seven of the greatest challenges CX professionals are facing today using customer journey analytics. You'll discover real journey analytics use cases that will enable you to: -Generate actionable insights from customer data and CX metrics -Quantify the impact of customer experience and the ROI of CX initiatives -Identify and prioritize CX obstacles and opportunities to act upon -Deliver effective and consistent omni-channel personalization at scale -And more! <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/pointillist-webinar-7-major-cx-challenges-you-can-solve-today-with-customer-journey-analytics1-190612191957-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Exceptional customer experience has never been more critical to the success of a business, or more difficult to achieve. Check out this presentation to learn how leading CX teams are overcoming seven of the greatest challenges CX professionals are facing today using customer journey analytics. You&#39;ll discover real journey analytics use cases that will enable you to: -Generate actionable insights from customer data and CX metrics -Quantify the impact of customer experience and the ROI of CX initiatives -Identify and prioritize CX obstacles and opportunities to act upon -Deliver effective and consistent omni-channel personalization at scale -And more!
7 Major CX Challenges You Can Solve Today With Customer Journey Analytics from Pointillist
]]> 1917 5 https://cdn.slidesharecdn.com/ss_thumbnails/pointillist-webinar-7-major-cx-challenges-you-can-solve-today-with-customer-journey-analytics1-190612191957-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-behavioralmarketing-48x48.jpg?cb=1601039101 Pointillist is an industry-leading provider of an innovative SaaS customer journey analytics platform. Employing cutting-edge artificial intelligence and machine learning technology, Pointillist enables the world’s leading CX and marketing teams to connect the dots between customer interactions and business outcomes across channels, programs, and time. We make it easy for organizations to discover and optimize the experiences that matter to their customers and their company. www.pointillist.com https://cdn.slidesharecdn.com/ss_thumbnails/pointillist-webinar-forrester-customer-journey-measurement-200925130527-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/customer-journey-measurement-5-steps-to-analyze-improve-cx-the-right-way/238644721 Customer Journey Measu... https://cdn.slidesharecdn.com/ss_thumbnails/contact-center-demo-webinar-slideshare-200501110300-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/how-to-manage-rapidly-changing-contact-center-demands-with-customer-journey-analytics-232997420/232997420 How to Manage Rapidly ... https://cdn.slidesharecdn.com/ss_thumbnails/pointillist-webinar-customer-journey-analytics-use-cases-success-stories-191108194755-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/how-cx-leaders-succeed-with-journey-analytics-8-reallife-use-cases-and-success-stories/191755231 How CX Leaders Succeed...