/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: bousan https://cdn.slidesharecdn.com/profile-photo-bousan-48x48.jpg?cb=1668028743 Specialties: IT Service Management, IT financial management, Configuration management IT Support processes: incident, problem, change, release management Requirements management, test management Project management Transversal intervention in IT management: IT plan, portfolio management (services and projects), risk management, outsourcing contract management, transition management, continuous improvement function