ºÝºÝߣshows by User: chorenf / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: chorenf / Fri, 20 Apr 2018 14:54:44 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: chorenf HOW TO ACCELERATE YOUR CUSTOMER SUCCESS CAREER IN NYC: Pulse Local NYC April 18, 2018 /slideshow/how-to-accelerate-your-customer-success-career-in-nyc-pulse-local-nyc-april-18-2018/94477727 pulselocalnyc18april18-180420145445
Our panel will include Samantha Burkley, Senior Client Success Manager at Updater, Malicia Basdeo, Director, Strategic Accounts at Bitly, and Elizabeth Quisp, Director, Customer Success at Alpha. In addition to the panel, you'll have a chance to network with peers, discuss customer success challenges, and even search for your next job!]]>
Our panel will include Samantha Burkley, Senior Client Success Manager at Updater, Malicia Basdeo, Director, Strategic Accounts at Bitly, and Elizabeth Quisp, Director, Customer Success at Alpha. In addition to the panel, you'll have a chance to network with peers, discuss customer success challenges, and even search for your next job!]]> Fri, 20 Apr 2018 14:54:44 GMT /slideshow/how-to-accelerate-your-customer-success-career-in-nyc-pulse-local-nyc-april-18-2018/94477727 chorenf@slideshare.net(chorenf) HOW TO ACCELERATE YOUR CUSTOMER SUCCESS CAREER IN NYC: Pulse Local NYC April 18, 2018 chorenf Our panel will include Samantha Burkley, Senior Client Success Manager at Updater, Malicia Basdeo, Director, Strategic Accounts at Bitly, and Elizabeth Quisp, Director, Customer Success at Alpha. In addition to the panel, you'll have a chance to network with peers, discuss customer success challenges, and even search for your next job! <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/pulselocalnyc18april18-180420145445-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Our panel will include Samantha Burkley, Senior Client Success Manager at Updater, Malicia Basdeo, Director, Strategic Accounts at Bitly, and Elizabeth Quisp, Director, Customer Success at Alpha. In addition to the panel, you&#39;ll have a chance to network with peers, discuss customer success challenges, and even search for your next job!
HOW TO ACCELERATE YOUR CUSTOMER SUCCESS CAREER IN NYC: Pulse Local NYC April 18, 2018 from Chad Horenfeldt
]]> 147 3 https://cdn.slidesharecdn.com/ss_thumbnails/pulselocalnyc18april18-180420145445-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Sales / Customer Success Transition - Gainsight Pulse 2016 /slideshow/sales-customer-success-transition-gainsight-pulse-2016/78806086 pulse2016handoffschupdated-170813172620
Outlines how to create and roll out a process that ensures that new customers are properly transitioned from Sales to Customer Success]]>
Outlines how to create and roll out a process that ensures that new customers are properly transitioned from Sales to Customer Success]]> Sun, 13 Aug 2017 17:26:20 GMT /slideshow/sales-customer-success-transition-gainsight-pulse-2016/78806086 chorenf@slideshare.net(chorenf) Sales / Customer Success Transition - Gainsight Pulse 2016 chorenf Outlines how to create and roll out a process that ensures that new customers are properly transitioned from Sales to Customer Success <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/pulse2016handoffschupdated-170813172620-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Outlines how to create and roll out a process that ensures that new customers are properly transitioned from Sales to Customer Success
Sales / Customer Success Transition - Gainsight Pulse 2016 from Chad Horenfeldt
]]> 242 6 https://cdn.slidesharecdn.com/ss_thumbnails/pulse2016handoffschupdated-170813172620-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 What’s Next? Career Opportunities for Customer Success Professionals /slideshow/whats-next-career-opportunities-for-customer-success-professionals/65324984 customersuccesseventaug23-160824155527
If you're in Customer Success or aspiring to be, this presentation will help CS professionals & leaders put the right foundation in place to allow for career progression and how to have those discussions. I also go through my first 5 months as a CS leader at Bluecore.]]>
If you're in Customer Success or aspiring to be, this presentation will help CS professionals & leaders put the right foundation in place to allow for career progression and how to have those discussions. I also go through my first 5 months as a CS leader at Bluecore.]]> Wed, 24 Aug 2016 15:55:27 GMT /slideshow/whats-next-career-opportunities-for-customer-success-professionals/65324984 chorenf@slideshare.net(chorenf) What’s Next? Career Opportunities for Customer Success Professionals chorenf If you're in Customer Success or aspiring to be, this presentation will help CS professionals & leaders put the right foundation in place to allow for career progression and how to have those discussions. I also go through my first 5 months as a CS leader at Bluecore. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customersuccesseventaug23-160824155527-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> If you&#39;re in Customer Success or aspiring to be, this presentation will help CS professionals &amp; leaders put the right foundation in place to allow for career progression and how to have those discussions. I also go through my first 5 months as a CS leader at Bluecore.
What’s Next? Career Opportunities for Customer Success Professionals from Chad Horenfeldt
]]> 1042 3 https://cdn.slidesharecdn.com/ss_thumbnails/customersuccesseventaug23-160824155527-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Creating the Right Support Culture @Influitive /chorenf/creating-the-right-support-culture-influitive freshdeskpresentation2oct2015-151019022818-lva1-app6892
Some insights into the Support culture @influitive and impact it's head on creating an amazing customer experience. This was a presentation from the Freshdesk Customer Happiness Tour on Oct 15, 2015.]]>
Some insights into the Support culture @influitive and impact it's head on creating an amazing customer experience. This was a presentation from the Freshdesk Customer Happiness Tour on Oct 15, 2015.]]> Mon, 19 Oct 2015 02:28:18 GMT /chorenf/creating-the-right-support-culture-influitive chorenf@slideshare.net(chorenf) Creating the Right Support Culture @Influitive chorenf Some insights into the Support culture @influitive and impact it's head on creating an amazing customer experience. This was a presentation from the Freshdesk Customer Happiness Tour on Oct 15, 2015. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/freshdeskpresentation2oct2015-151019022818-lva1-app6892-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Some insights into the Support culture @influitive and impact it&#39;s head on creating an amazing customer experience. This was a presentation from the Freshdesk Customer Happiness Tour on Oct 15, 2015.
Creating the Right Support Culture @Influitive from Chad Horenfeldt
]]> 1717 5 https://cdn.slidesharecdn.com/ss_thumbnails/freshdeskpresentation2oct2015-151019022818-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 The People of Customer Success: Success-Con East /slideshow/the-people-of-customer-success-successcon-east/39264293 success-con-140918164945-phpapp01
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]]> Thu, 18 Sep 2014 16:49:45 GMT /slideshow/the-people-of-customer-success-successcon-east/39264293 chorenf@slideshare.net(chorenf) The People of Customer Success: Success-Con East chorenf <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/success-con-140918164945-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
The People of Customer Success: Success-Con East from Chad Horenfeldt
]]> 1026 1 https://cdn.slidesharecdn.com/ss_thumbnails/success-con-140918164945-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Agile Customer Success: Changing the way Customer Success teams work /slideshow/agile-customer-success-changing-the-way-customer-success-teams-work/34705327 pulsepanel-140515001405-phpapp02
My presentation from Gainsight Pulse Customer Success Conference May 2014. How do we create an amazing customer experience for a new category start up at Influitve? We went agile! Agile Customer Success is all about maximizing the few resources you have, working efficiently and as a team on specific areas, empowering your customer success team and providing your customers with best experience possible]]>
My presentation from Gainsight Pulse Customer Success Conference May 2014. How do we create an amazing customer experience for a new category start up at Influitve? We went agile! Agile Customer Success is all about maximizing the few resources you have, working efficiently and as a team on specific areas, empowering your customer success team and providing your customers with best experience possible]]> Thu, 15 May 2014 00:14:05 GMT /slideshow/agile-customer-success-changing-the-way-customer-success-teams-work/34705327 chorenf@slideshare.net(chorenf) Agile Customer Success: Changing the way Customer Success teams work chorenf My presentation from Gainsight Pulse Customer Success Conference May 2014. How do we create an amazing customer experience for a new category start up at Influitve? We went agile! Agile Customer Success is all about maximizing the few resources you have, working efficiently and as a team on specific areas, empowering your customer success team and providing your customers with best experience possible <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/pulsepanel-140515001405-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> My presentation from Gainsight Pulse Customer Success Conference May 2014. How do we create an amazing customer experience for a new category start up at Influitve? We went agile! Agile Customer Success is all about maximizing the few resources you have, working efficiently and as a team on specific areas, empowering your customer success team and providing your customers with best experience possible
Agile Customer Success: Changing the way Customer Success teams work from Chad Horenfeldt
]]> 1798 6 https://cdn.slidesharecdn.com/ss_thumbnails/pulsepanel-140515001405-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Totango customer-success-summit2 /slideshow/totango-customersuccesssummit2/32683203 totango-customer-success-summit2-140324171827-phpapp01
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]]> Mon, 24 Mar 2014 17:08:01 GMT /slideshow/totango-customersuccesssummit2/32683203 chorenf@slideshare.net(chorenf) Totango customer-success-summit2 chorenf <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/totango-customer-success-summit2-140324171827-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Totango customer-success-summit2 from Chad Horenfeldt
]]> 1070 2 https://cdn.slidesharecdn.com/ss_thumbnails/totango-customer-success-summit2-140324171827-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Maple Leafs /slideshow/maple-leafs-presentation/600397 test-1221540885893230-9
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]]> Mon, 15 Sep 2008 21:54:41 GMT /slideshow/maple-leafs-presentation/600397 chorenf@slideshare.net(chorenf) Maple Leafs chorenf <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/test-1221540885893230-9-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Maple Leafs from Chad Horenfeldt
]]> 332 3 https://cdn.slidesharecdn.com/ss_thumbnails/test-1221540885893230-9-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-chorenf-48x48.jpg?cb=1573755138 Customer Success Executive with 15+ years experience building and developing customer success teams. This includes implementing customer success strategies that have resulted in exemplary customer satisfaction, retention and growth rates. Proven reputation as a driven, creative, outcome focused leader that specializes in hiring the best people, leveraging technology to increase efficiency, building lasting relationships based on trust and creating a culture that puts the customer at the center of everything that we do. Committed to fostering the customer success community and creating a customer success profession. Specialties: Leadership, strategy, customer success, customer experien... enlightenedcustomer.wordpress.com https://cdn.slidesharecdn.com/ss_thumbnails/pulselocalnyc18april18-180420145445-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/how-to-accelerate-your-customer-success-career-in-nyc-pulse-local-nyc-april-18-2018/94477727 HOW TO ACCELERATE YOU... https://cdn.slidesharecdn.com/ss_thumbnails/pulse2016handoffschupdated-170813172620-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/sales-customer-success-transition-gainsight-pulse-2016/78806086 Sales / Customer Succe... https://cdn.slidesharecdn.com/ss_thumbnails/customersuccesseventaug23-160824155527-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/whats-next-career-opportunities-for-customer-success-professionals/65324984 What’s Next? Career Op...