際際滷shows by User: clearaction / http://www.slideshare.net/images/logo.gif 際際滷shows by User: clearaction / Fri, 16 Aug 2019 20:00:54 GMT 際際滷Share feed for 際際滷shows by User: clearaction Debunking Customer Experience Myths /slideshow/debunking-customer-experience-myths/164370662 debunkingcxmythsssclearactioncontinuum-190816200054
Perception of customer experience excellence is often a different story than reality. This presentation looks at customer experience myths and methods for truly achieving customer-centricity. Read more: https://ClearAction.com]]>
Perception of customer experience excellence is often a different story than reality. This presentation looks at customer experience myths and methods for truly achieving customer-centricity. Read more: https://ClearAction.com]]> Fri, 16 Aug 2019 20:00:54 GMT /slideshow/debunking-customer-experience-myths/164370662 clearaction@slideshare.net(clearaction) Debunking Customer Experience Myths clearaction Perception of customer experience excellence is often a different story than reality. This presentation looks at customer experience myths and methods for truly achieving customer-centricity. Read more: https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/debunkingcxmythsssclearactioncontinuum-190816200054-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Perception of customer experience excellence is often a different story than reality. This presentation looks at customer experience myths and methods for truly achieving customer-centricity. Read more: https://ClearAction.com
Debunking Customer Experience Myths from ClearAction
]]> 290 2 https://cdn.slidesharecdn.com/ss_thumbnails/debunkingcxmythsssclearactioncontinuum-190816200054-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 7 Deadly Sins of Marketing /clearaction/7-deadly-sins-of-marketing-164370399 7deadlysinsofmarketingssclearactioncontinuum-190816195846
7 ways Marketing Operations is your company's best bet to... Ensure that success can be measured and replicated Leverage systems and processes to enable consistently excellent performance Run its marketing department more like a business. Read more: https://ClearAction.com]]>
7 ways Marketing Operations is your company's best bet to... Ensure that success can be measured and replicated Leverage systems and processes to enable consistently excellent performance Run its marketing department more like a business. Read more: https://ClearAction.com]]> Fri, 16 Aug 2019 19:58:46 GMT /clearaction/7-deadly-sins-of-marketing-164370399 clearaction@slideshare.net(clearaction) 7 Deadly Sins of Marketing clearaction 7 ways Marketing Operations is your company's best bet to... Ensure that success can be measured and replicated Leverage systems and processes to enable consistently excellent performance Run its marketing department more like a business. Read more: https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/7deadlysinsofmarketingssclearactioncontinuum-190816195846-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> 7 ways Marketing Operations is your company&#39;s best bet to... Ensure that success can be measured and replicated Leverage systems and processes to enable consistently excellent performance Run its marketing department more like a business. Read more: https://ClearAction.com
7 Deadly Sins of Marketing from ClearAction
]]> 211 4 https://cdn.slidesharecdn.com/ss_thumbnails/7deadlysinsofmarketingssclearactioncontinuum-190816195846-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer Experience Demystified /slideshow/customer-experience-demystified/164370105 customerexperiencedemystified-ssclearactioncontinuum-190816195625
What it takes to achieve customer experience excellence, including your expectations, capabilities, and all hands on-deck approach. See https://ClearAction.com]]>
What it takes to achieve customer experience excellence, including your expectations, capabilities, and all hands on-deck approach. See https://ClearAction.com]]> Fri, 16 Aug 2019 19:56:25 GMT /slideshow/customer-experience-demystified/164370105 clearaction@slideshare.net(clearaction) Customer Experience Demystified clearaction What it takes to achieve customer experience excellence, including your expectations, capabilities, and all hands on-deck approach. See https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencedemystified-ssclearactioncontinuum-190816195625-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> What it takes to achieve customer experience excellence, including your expectations, capabilities, and all hands on-deck approach. See https://ClearAction.com
Customer Experience Demystified from ClearAction
]]> 252 2 https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencedemystified-ssclearactioncontinuum-190816195625-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Influencing the Enterprise: Driving Strategic Impact Through Marketing Operations /slideshow/influencing-the-enterprise-driving-strategic-impact-through-marketing-operations-164369924/164369924 influencingtheenterprisestrategicmarketingimpactssclearactioncontinuum-190816195457
How Marketing Operations can help your business overcome silos and achieve a higher ROI. See https://ClearAction.com]]>
How Marketing Operations can help your business overcome silos and achieve a higher ROI. See https://ClearAction.com]]> Fri, 16 Aug 2019 19:54:57 GMT /slideshow/influencing-the-enterprise-driving-strategic-impact-through-marketing-operations-164369924/164369924 clearaction@slideshare.net(clearaction) Influencing the Enterprise: Driving Strategic Impact Through Marketing Operations clearaction How Marketing Operations can help your business overcome silos and achieve a higher ROI. See https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/influencingtheenterprisestrategicmarketingimpactssclearactioncontinuum-190816195457-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How Marketing Operations can help your business overcome silos and achieve a higher ROI. See https://ClearAction.com
Influencing the Enterprise: Driving Strategic Impact Through Marketing Operations from ClearAction
]]> 189 2 https://cdn.slidesharecdn.com/ss_thumbnails/influencingtheenterprisestrategicmarketingimpactssclearactioncontinuum-190816195457-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Marketing Operations: MObilizing Marketing For A Web 2.0 World /clearaction/marketing-operations-mobilizing-marketing-for-a-web-20-world-164369549 marketingopsmobilizingmarketingssclearactioncontinuum-190816195158
A sneak preview of my latest thinking, in which I parallel Web 2.0 and Marketing Operations. I have not presented this work live as of 5/11/09. See https://ClearAction.com]]>
A sneak preview of my latest thinking, in which I parallel Web 2.0 and Marketing Operations. I have not presented this work live as of 5/11/09. See https://ClearAction.com]]> Fri, 16 Aug 2019 19:51:58 GMT /clearaction/marketing-operations-mobilizing-marketing-for-a-web-20-world-164369549 clearaction@slideshare.net(clearaction) Marketing Operations: MObilizing Marketing For A Web 2.0 World clearaction A sneak preview of my latest thinking, in which I parallel Web 2.0 and Marketing Operations. I have not presented this work live as of 5/11/09. See https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/marketingopsmobilizingmarketingssclearactioncontinuum-190816195158-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> A sneak preview of my latest thinking, in which I parallel Web 2.0 and Marketing Operations. I have not presented this work live as of 5/11/09. See https://ClearAction.com
Marketing Operations: MObilizing Marketing For A Web 2.0 World from ClearAction
]]> 134 3 https://cdn.slidesharecdn.com/ss_thumbnails/marketingopsmobilizingmarketingssclearactioncontinuum-190816195158-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer Experience Optimization: Enabling Customers to Love You /slideshow/customer-experience-optimization-enabling-customers-to-love-you-164369446/164369446 customerexperiencelove-ssclearactioncontinuum-190816195107
Enticing customers to become fans is quite different from *enabling* their devotion. How L-O-V-E can optimize customer experience to grow both revenue and profit naturally. See https://ClearAction.com ]]>
Enticing customers to become fans is quite different from *enabling* their devotion. How L-O-V-E can optimize customer experience to grow both revenue and profit naturally. See https://ClearAction.com ]]> Fri, 16 Aug 2019 19:51:07 GMT /slideshow/customer-experience-optimization-enabling-customers-to-love-you-164369446/164369446 clearaction@slideshare.net(clearaction) Customer Experience Optimization: Enabling Customers to Love You clearaction Enticing customers to become fans is quite different from *enabling* their devotion. How L-O-V-E can optimize customer experience to grow both revenue and profit naturally. See https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencelove-ssclearactioncontinuum-190816195107-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Enticing customers to become fans is quite different from *enabling* their devotion. How L-O-V-E can optimize customer experience to grow both revenue and profit naturally. See https://ClearAction.com
Customer Experience Optimization: Enabling Customers to Love You from ClearAction
]]> 156 6 https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencelove-ssclearactioncontinuum-190816195107-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Best Practices in Marketing Operations /slideshow/best-practices-in-marketing-operations-164369054/164369054 bestpracticesinmarketingoperationsssclearactioncontinuum-190816194802
An overview of how to most effectively utilize marketing operations to meet your company's goals. See https://ClearAction.com]]>
An overview of how to most effectively utilize marketing operations to meet your company's goals. See https://ClearAction.com]]> Fri, 16 Aug 2019 19:48:01 GMT /slideshow/best-practices-in-marketing-operations-164369054/164369054 clearaction@slideshare.net(clearaction) Best Practices in Marketing Operations clearaction An overview of how to most effectively utilize marketing operations to meet your company's goals. See https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/bestpracticesinmarketingoperationsssclearactioncontinuum-190816194802-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> An overview of how to most effectively utilize marketing operations to meet your company&#39;s goals. See https://ClearAction.com
Best Practices in Marketing Operations from ClearAction
]]> 189 3 https://cdn.slidesharecdn.com/ss_thumbnails/bestpracticesinmarketingoperationsssclearactioncontinuum-190816194802-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer Experience Collaboration: Interaction Bridges /slideshow/customer-experience-collaboration-interaction-bridges-164368840/164368840 customer-experienceinteraction-ssclearactioncontinuum-190816194621
Keeping commitments to customers can get derailed through internal misunderstandings or messy handoffs. Interaction Bridges is a technique that helps employees collaborate, especially under difficult conditions, to collectively follow-through on customer commitments. See https://ClearAction.com]]>
Keeping commitments to customers can get derailed through internal misunderstandings or messy handoffs. Interaction Bridges is a technique that helps employees collaborate, especially under difficult conditions, to collectively follow-through on customer commitments. See https://ClearAction.com]]> Fri, 16 Aug 2019 19:46:21 GMT /slideshow/customer-experience-collaboration-interaction-bridges-164368840/164368840 clearaction@slideshare.net(clearaction) Customer Experience Collaboration: Interaction Bridges clearaction Keeping commitments to customers can get derailed through internal misunderstandings or messy handoffs. Interaction Bridges is a technique that helps employees collaborate, especially under difficult conditions, to collectively follow-through on customer commitments. See https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customer-experienceinteraction-ssclearactioncontinuum-190816194621-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Keeping commitments to customers can get derailed through internal misunderstandings or messy handoffs. Interaction Bridges is a technique that helps employees collaborate, especially under difficult conditions, to collectively follow-through on customer commitments. See https://ClearAction.com
Customer Experience Collaboration: Interaction Bridges from ClearAction
]]> 114 5 https://cdn.slidesharecdn.com/ss_thumbnails/customer-experienceinteraction-ssclearactioncontinuum-190816194621-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Applying Marketing Operations Best Practice Framework /slideshow/applying-marketing-operations-best-practice-framework-164368717/164368717 applyingmarketingoperationsbestpracticeframeworkssclearactioncontinuum-190816194532
How to accelerate your roadmap to marketing operations excellence to optimize return on marketing investment. See https://ClearAction.com]]>
How to accelerate your roadmap to marketing operations excellence to optimize return on marketing investment. See https://ClearAction.com]]> Fri, 16 Aug 2019 19:45:32 GMT /slideshow/applying-marketing-operations-best-practice-framework-164368717/164368717 clearaction@slideshare.net(clearaction) Applying Marketing Operations Best Practice Framework clearaction How to accelerate your roadmap to marketing operations excellence to optimize return on marketing investment. See https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/applyingmarketingoperationsbestpracticeframeworkssclearactioncontinuum-190816194532-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How to accelerate your roadmap to marketing operations excellence to optimize return on marketing investment. See https://ClearAction.com
Applying Marketing Operations Best Practice Framework from ClearAction
]]> 109 1 https://cdn.slidesharecdn.com/ss_thumbnails/applyingmarketingoperationsbestpracticeframeworkssclearactioncontinuum-190816194532-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Why Customer Satisfaction Surveys Aren't Customer Centric /slideshow/why-customer-satisfaction-surveys-arent-customer-centric-164368613/164368613 customer-experiencewhycxsurveysarentcustomercentric-ssclearactioncontinuum-190816194449
Customer experience surveys are typically company-focused more than customer-focused. This is why response rates are challenging. To maximize customer engagement, actionability, and value to all involved, re-design your voice-of-the-customer instruments to capture what matters most to customers, in the ways they prefer to share with you. See https://ClearAction.com ]]>
Customer experience surveys are typically company-focused more than customer-focused. This is why response rates are challenging. To maximize customer engagement, actionability, and value to all involved, re-design your voice-of-the-customer instruments to capture what matters most to customers, in the ways they prefer to share with you. See https://ClearAction.com ]]> Fri, 16 Aug 2019 19:44:49 GMT /slideshow/why-customer-satisfaction-surveys-arent-customer-centric-164368613/164368613 clearaction@slideshare.net(clearaction) Why Customer Satisfaction Surveys Aren't Customer Centric clearaction Customer experience surveys are typically company-focused more than customer-focused. This is why response rates are challenging. To maximize customer engagement, actionability, and value to all involved, re-design your voice-of-the-customer instruments to capture what matters most to customers, in the ways they prefer to share with you. See https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customer-experiencewhycxsurveysarentcustomercentric-ssclearactioncontinuum-190816194449-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer experience surveys are typically company-focused more than customer-focused. This is why response rates are challenging. To maximize customer engagement, actionability, and value to all involved, re-design your voice-of-the-customer instruments to capture what matters most to customers, in the ways they prefer to share with you. See https://ClearAction.com
Why Customer Satisfaction Surveys Aren't Customer Centric from ClearAction
]]> 129 1 https://cdn.slidesharecdn.com/ss_thumbnails/customer-experiencewhycxsurveysarentcustomercentric-ssclearactioncontinuum-190816194449-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer Lifetime Value to Prioritize Customer Experience Management /slideshow/customer-lifetime-value-to-prioritize-customer-experience-management-164368398/164368398 customer-lifetime-value-ssclearactioncontinuum-190816194325
Calculating customer lifetime value is 1 of 6 customer experience management success factors. It motivates executives and prioritizes employee engagement in differentiating customer experience. See https://ClearAction.com ]]>
Calculating customer lifetime value is 1 of 6 customer experience management success factors. It motivates executives and prioritizes employee engagement in differentiating customer experience. See https://ClearAction.com ]]> Fri, 16 Aug 2019 19:43:25 GMT /slideshow/customer-lifetime-value-to-prioritize-customer-experience-management-164368398/164368398 clearaction@slideshare.net(clearaction) Customer Lifetime Value to Prioritize Customer Experience Management clearaction Calculating customer lifetime value is 1 of 6 customer experience management success factors. It motivates executives and prioritizes employee engagement in differentiating customer experience. See https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customer-lifetime-value-ssclearactioncontinuum-190816194325-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Calculating customer lifetime value is 1 of 6 customer experience management success factors. It motivates executives and prioritizes employee engagement in differentiating customer experience. See https://ClearAction.com
Customer Lifetime Value to Prioritize Customer Experience Management from ClearAction
]]> 197 5 https://cdn.slidesharecdn.com/ss_thumbnails/customer-lifetime-value-ssclearactioncontinuum-190816194325-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer Experience Metrics /clearaction/customer-experience-metrics-164368239 customerexperiencemetrics-ssclearactioncontinuum-190816194228
How to choose actionable & predictive metrics as leading indicators of your overall objectives. Setup key performance indicators, measurement dashboards, balanced scorecards, and management tools for follow-through and accountability. Applies to ANY use of metrics. See https://ClearAction.com ]]>
How to choose actionable & predictive metrics as leading indicators of your overall objectives. Setup key performance indicators, measurement dashboards, balanced scorecards, and management tools for follow-through and accountability. Applies to ANY use of metrics. See https://ClearAction.com ]]> Fri, 16 Aug 2019 19:42:28 GMT /clearaction/customer-experience-metrics-164368239 clearaction@slideshare.net(clearaction) Customer Experience Metrics clearaction How to choose actionable & predictive metrics as leading indicators of your overall objectives. Setup key performance indicators, measurement dashboards, balanced scorecards, and management tools for follow-through and accountability. Applies to ANY use of metrics. See https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencemetrics-ssclearactioncontinuum-190816194228-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How to choose actionable &amp; predictive metrics as leading indicators of your overall objectives. Setup key performance indicators, measurement dashboards, balanced scorecards, and management tools for follow-through and accountability. Applies to ANY use of metrics. See https://ClearAction.com
Customer Experience Metrics from ClearAction
]]> 95 3 https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencemetrics-ssclearactioncontinuum-190816194228-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Marketing Operations ROI: It`s Simpler and Way Harder Than You Think /slideshow/marketing-operations-roi-its-simpler-and-way-harder-than-you-think-164367772/164367772 marketingoperationsroissclearactioncontinuum-190816193956
How Marketing Operations can help you more effectively utilize metric data to measure ROI. See https://ClearAction.com]]>
How Marketing Operations can help you more effectively utilize metric data to measure ROI. See https://ClearAction.com]]> Fri, 16 Aug 2019 19:39:56 GMT /slideshow/marketing-operations-roi-its-simpler-and-way-harder-than-you-think-164367772/164367772 clearaction@slideshare.net(clearaction) Marketing Operations ROI: It`s Simpler and Way Harder Than You Think clearaction How Marketing Operations can help you more effectively utilize metric data to measure ROI. See https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/marketingoperationsroissclearactioncontinuum-190816193956-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How Marketing Operations can help you more effectively utilize metric data to measure ROI. See https://ClearAction.com
Marketing Operations ROI: It`s Simpler and Way Harder Than You Think from ClearAction
]]> 81 3 https://cdn.slidesharecdn.com/ss_thumbnails/marketingoperationsroissclearactioncontinuum-190816193956-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer Experience Journey Mapping /slideshow/customer-experience-journey-mapping-164367588/164367588 customer-experience-journey-mapping-ssclearactioncontinuum-190816193901
Customer experience journey mapping: 7 missing practices for CX ROI, 3 keys to customer experience excellence. See more at https://ClearAction.com]]>
Customer experience journey mapping: 7 missing practices for CX ROI, 3 keys to customer experience excellence. See more at https://ClearAction.com]]> Fri, 16 Aug 2019 19:39:01 GMT /slideshow/customer-experience-journey-mapping-164367588/164367588 clearaction@slideshare.net(clearaction) Customer Experience Journey Mapping clearaction Customer experience journey mapping: 7 missing practices for CX ROI, 3 keys to customer experience excellence. See more at https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customer-experience-journey-mapping-ssclearactioncontinuum-190816193901-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer experience journey mapping: 7 missing practices for CX ROI, 3 keys to customer experience excellence. See more at https://ClearAction.com
Customer Experience Journey Mapping from ClearAction
]]> 312 4 https://cdn.slidesharecdn.com/ss_thumbnails/customer-experience-journey-mapping-ssclearactioncontinuum-190816193901-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Change Management for Strategy Execution & Sustainable Results /slideshow/change-management-for-strategy-execution-sustainable-results-164367437/164367437 customerexperiencechangessclearactioncontinuum-190816193813
How to implement new processes, technologies, and strategies with maximum engagement and minimal resistance. Applications to customer experience management, marketing operations, and any business challenge. See https://ClearAction.com]]>
How to implement new processes, technologies, and strategies with maximum engagement and minimal resistance. Applications to customer experience management, marketing operations, and any business challenge. See https://ClearAction.com]]> Fri, 16 Aug 2019 19:38:13 GMT /slideshow/change-management-for-strategy-execution-sustainable-results-164367437/164367437 clearaction@slideshare.net(clearaction) Change Management for Strategy Execution & Sustainable Results clearaction How to implement new processes, technologies, and strategies with maximum engagement and minimal resistance. Applications to customer experience management, marketing operations, and any business challenge. See https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencechangessclearactioncontinuum-190816193813-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How to implement new processes, technologies, and strategies with maximum engagement and minimal resistance. Applications to customer experience management, marketing operations, and any business challenge. See https://ClearAction.com
Change Management for Strategy Execution & Sustainable Results from ClearAction
]]> 54 3 https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencechangessclearactioncontinuum-190816193813-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 5 Keys to Employee Engagement in Customer Experience /slideshow/5-keys-to-employee-engagement-in-customer-experience-164367055/164367055 customerexperienceemployeeengagement-ssclearactioncontinuum-190816193608
How to improve customer experience by engaging employees cross-organizationally to resolve chronic customer experience challenges. See https://ClearAction.com]]>
How to improve customer experience by engaging employees cross-organizationally to resolve chronic customer experience challenges. See https://ClearAction.com]]> Fri, 16 Aug 2019 19:36:08 GMT /slideshow/5-keys-to-employee-engagement-in-customer-experience-164367055/164367055 clearaction@slideshare.net(clearaction) 5 Keys to Employee Engagement in Customer Experience clearaction How to improve customer experience by engaging employees cross-organizationally to resolve chronic customer experience challenges. See https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerexperienceemployeeengagement-ssclearactioncontinuum-190816193608-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How to improve customer experience by engaging employees cross-organizationally to resolve chronic customer experience challenges. See https://ClearAction.com
5 Keys to Employee Engagement in Customer Experience from ClearAction
]]> 76 2 https://cdn.slidesharecdn.com/ss_thumbnails/customerexperienceemployeeengagement-ssclearactioncontinuum-190816193608-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Embracing Marketing Operations: What Is It And Why Bother? /slideshow/embracing-marketing-operations-what-is-it-and-why-bother-164366776/164366776 embracingmarketingoperationsssclearactioncontinuum-190816193444
Originally presented by Gary Katz BrightTALK Marketing Operations Channel September 26, 2008 See https://ClearAction.com]]>
Originally presented by Gary Katz BrightTALK Marketing Operations Channel September 26, 2008 See https://ClearAction.com]]> Fri, 16 Aug 2019 19:34:44 GMT /slideshow/embracing-marketing-operations-what-is-it-and-why-bother-164366776/164366776 clearaction@slideshare.net(clearaction) Embracing Marketing Operations: What Is It And Why Bother? clearaction Originally presented by Gary Katz BrightTALK Marketing Operations Channel September 26, 2008 See https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/embracingmarketingoperationsssclearactioncontinuum-190816193444-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Originally presented by Gary Katz BrightTALK Marketing Operations Channel September 26, 2008 See https://ClearAction.com
Embracing Marketing Operations: What Is It And Why Bother? from ClearAction
]]> 218 3 https://cdn.slidesharecdn.com/ss_thumbnails/embracingmarketingoperationsssclearactioncontinuum-190816193444-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Contact Center is a Gold Mine for Customer Experience Improvement Company-wide /slideshow/contact-center-is-a-gold-mine-for-customer-experience-improvement-companywide-164366603/164366603 contact-center-strategic-goldmine-for-enterprisessclearactioncontinuum-190816193345
Customer comments in the contact center are underutilized gold mines for guiding your whole company in improving and differentiating customer experience for stronger business results. See https://ClearAction.com/]]>
Customer comments in the contact center are underutilized gold mines for guiding your whole company in improving and differentiating customer experience for stronger business results. See https://ClearAction.com/]]> Fri, 16 Aug 2019 19:33:45 GMT /slideshow/contact-center-is-a-gold-mine-for-customer-experience-improvement-companywide-164366603/164366603 clearaction@slideshare.net(clearaction) Contact Center is a Gold Mine for Customer Experience Improvement Company-wide clearaction Customer comments in the contact center are underutilized gold mines for guiding your whole company in improving and differentiating customer experience for stronger business results. See https://ClearAction.com/ <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/contact-center-strategic-goldmine-for-enterprisessclearactioncontinuum-190816193345-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer comments in the contact center are underutilized gold mines for guiding your whole company in improving and differentiating customer experience for stronger business results. See https://ClearAction.com/
Contact Center is a Gold Mine for Customer Experience Improvement Company-wide from ClearAction
]]> 124 3 https://cdn.slidesharecdn.com/ss_thumbnails/contact-center-strategic-goldmine-for-enterprisessclearactioncontinuum-190816193345-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer Experience Strategy: Bad News is Good News & Doing the Whole Job /slideshow/customer-experience-strategy-bad-news-is-good-news-doing-the-whole-job/164365958 customerexperiencegoodnews-ssclearactioncontinuum-190816193017
Customer experience management requires embracing of customers' constructive feedback. It is more systematic and broad than typical customer advocacy efforts. See https://ClearAction.com ]]>
Customer experience management requires embracing of customers' constructive feedback. It is more systematic and broad than typical customer advocacy efforts. See https://ClearAction.com ]]> Fri, 16 Aug 2019 19:30:17 GMT /slideshow/customer-experience-strategy-bad-news-is-good-news-doing-the-whole-job/164365958 clearaction@slideshare.net(clearaction) Customer Experience Strategy: Bad News is Good News & Doing the Whole Job clearaction Customer experience management requires embracing of customers' constructive feedback. It is more systematic and broad than typical customer advocacy efforts. See https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencegoodnews-ssclearactioncontinuum-190816193017-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer experience management requires embracing of customers&#39; constructive feedback. It is more systematic and broad than typical customer advocacy efforts. See https://ClearAction.com
Customer Experience Strategy: Bad News is Good News & Doing the Whole Job from ClearAction
]]> 90 3 https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencegoodnews-ssclearactioncontinuum-190816193017-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 5 Ts Of Marketing Ops: Learning Org to Increases Marketing Effectiveness /slideshow/5-ts-of-marketing-ops-learning-org-to-increases-marketing-effectiveness-164365532/164365532 buildingupon5tsofmarketingoperationsssclearactioncontinuum-190816192800
May 13, 2008 presentation at Henry Stewart Marketing Operations and Digital Asset Management Conference, by Gary Katz. See https://ClearAction.com]]>
May 13, 2008 presentation at Henry Stewart Marketing Operations and Digital Asset Management Conference, by Gary Katz. See https://ClearAction.com]]> Fri, 16 Aug 2019 19:28:00 GMT /slideshow/5-ts-of-marketing-ops-learning-org-to-increases-marketing-effectiveness-164365532/164365532 clearaction@slideshare.net(clearaction) 5 Ts Of Marketing Ops: Learning Org to Increases Marketing Effectiveness clearaction May 13, 2008 presentation at Henry Stewart Marketing Operations and Digital Asset Management Conference, by Gary Katz. See https://ClearAction.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/buildingupon5tsofmarketingoperationsssclearactioncontinuum-190816192800-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> May 13, 2008 presentation at Henry Stewart Marketing Operations and Digital Asset Management Conference, by Gary Katz. See https://ClearAction.com
5 Ts Of Marketing Ops: Learning Org to Increases Marketing Effectiveness from ClearAction
]]> 67 5 https://cdn.slidesharecdn.com/ss_thumbnails/buildingupon5tsofmarketingoperationsssclearactioncontinuum-190816192800-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-clearaction-48x48.jpg?cb=1678481637 How to close the brand-customer gap: grow customer value by aligning with customer goals. ClearAction Value Exchange is real-time professional development, inspiring marketing and customer experience/success/care departments to influence cross-organizational collaboration, efficiency, performance and growth. Success@ClearAction.com ClearAction.com https://cdn.slidesharecdn.com/ss_thumbnails/debunkingcxmythsssclearactioncontinuum-190816200054-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/debunking-customer-experience-myths/164370662 Debunking Customer Exp... https://cdn.slidesharecdn.com/ss_thumbnails/7deadlysinsofmarketingssclearactioncontinuum-190816195846-thumbnail.jpg?width=320&height=320&fit=bounds clearaction/7-deadly-sins-of-marketing-164370399 7 Deadly Sins of Marke... https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencedemystified-ssclearactioncontinuum-190816195625-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/customer-experience-demystified/164370105 Customer Experience De...