際際滷shows by User: customercentria / http://www.slideshare.net/images/logo.gif 際際滷shows by User: customercentria / Wed, 19 Dec 2012 04:31:40 GMT 際際滷Share feed for 際際滷shows by User: customercentria Managing Customer Data in the Financial Services Organisation /slideshow/managing-customer-data-in-the-financial-services-organisation/15697384 ccsingleviewbfsi-121219043140-phpapp02
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]]> Wed, 19 Dec 2012 04:31:40 GMT /slideshow/managing-customer-data-in-the-financial-services-organisation/15697384 customercentria@slideshare.net(customercentria) Managing Customer Data in the Financial Services Organisation customercentria <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ccsingleviewbfsi-121219043140-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Managing Customer Data in the Financial Services Organisation from Customer Centria
]]> 923 2 https://cdn.slidesharecdn.com/ss_thumbnails/ccsingleviewbfsi-121219043140-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Data De-duplication and Unified View Creation with CC SingleView /slideshow/cc-single-view-fact-sheet/13895516 singleviewbrochurejuly-120807014123-phpapp02
CC Singleview - a powerful data preparation software that helps marketers gain a holistic view of their customers while allowing them to transform large amounts of data into cost-effective, highly targeted and marketable data with minimal IT intervention. This factsheet takes you through the journey of discovering the customer within your data.]]>
CC Singleview - a powerful data preparation software that helps marketers gain a holistic view of their customers while allowing them to transform large amounts of data into cost-effective, highly targeted and marketable data with minimal IT intervention. This factsheet takes you through the journey of discovering the customer within your data.]]> Tue, 07 Aug 2012 01:41:20 GMT /slideshow/cc-single-view-fact-sheet/13895516 customercentria@slideshare.net(customercentria) Data De-duplication and Unified View Creation with CC SingleView customercentria CC Singleview - a powerful data preparation software that helps marketers gain a holistic view of their customers while allowing them to transform large amounts of data into cost-effective, highly targeted and marketable data with minimal IT intervention. This factsheet takes you through the journey of discovering the customer within your data. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/singleviewbrochurejuly-120807014123-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> CC Singleview - a powerful data preparation software that helps marketers gain a holistic view of their customers while allowing them to transform large amounts of data into cost-effective, highly targeted and marketable data with minimal IT intervention. This factsheet takes you through the journey of discovering the customer within your data.
Data De-duplication and Unified View Creation with CC SingleView from Customer Centria
]]> 993 3 https://cdn.slidesharecdn.com/ss_thumbnails/singleviewbrochurejuly-120807014123-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Multi Channel Customer Management /slideshow/multi-channel-customer-management/11868493 multichannelcustomermanagement-120305065803-phpapp01
Presenting the second paper in the series 'Multi-channel Customer Management' that delves deep into the design, deployment, coordination, and evaluation of customer interaction channels enterprises can and should leverage.]]>
Presenting the second paper in the series 'Multi-channel Customer Management' that delves deep into the design, deployment, coordination, and evaluation of customer interaction channels enterprises can and should leverage.]]> Mon, 05 Mar 2012 06:58:02 GMT /slideshow/multi-channel-customer-management/11868493 customercentria@slideshare.net(customercentria) Multi Channel Customer Management customercentria Presenting the second paper in the series 'Multi-channel Customer Management' that delves deep into the design, deployment, coordination, and evaluation of customer interaction channels enterprises can and should leverage. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/multichannelcustomermanagement-120305065803-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presenting the second paper in the series &#39;Multi-channel Customer Management&#39; that delves deep into the design, deployment, coordination, and evaluation of customer interaction channels enterprises can and should leverage.
Multi Channel Customer Management from Customer Centria
]]> 9495 4 https://cdn.slidesharecdn.com/ss_thumbnails/multichannelcustomermanagement-120305065803-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer Response Management /slideshow/customer-response-managementwp/11868487 customerresponsemanagementwp-120305065744-phpapp02
The finale of our series features the growing challenge of dealing with a multi-channel response interface, and how to streamline the data landing on your plate from various sources.]]>
The finale of our series features the growing challenge of dealing with a multi-channel response interface, and how to streamline the data landing on your plate from various sources.]]> Mon, 05 Mar 2012 06:57:42 GMT /slideshow/customer-response-managementwp/11868487 customercentria@slideshare.net(customercentria) Customer Response Management customercentria The finale of our series features the growing challenge of dealing with a multi-channel response interface, and how to streamline the data landing on your plate from various sources. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerresponsemanagementwp-120305065744-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The finale of our series features the growing challenge of dealing with a multi-channel response interface, and how to streamline the data landing on your plate from various sources.
Customer Response Management from Customer Centria
]]> 7373 5 https://cdn.slidesharecdn.com/ss_thumbnails/customerresponsemanagementwp-120305065744-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Retail Industry: The Future of Developing India /slideshow/retail-industrt-the-future-of-developing-india/10531198 retail-future-of-developing-india-111209073100-phpapp01
The national debate over Foreign Direct Investment (FDI) in retail in India is heating up with each passing day. Even as opposing views clash from different centers of the society, FDI in retail is no doubt a matter of contemplation, and cannot be rejected without a fair amount of thinking and reasoning. While the decision makers battle it out on FDI in retail, this document presents a bird's eye view of the proposed move, and what it means for the consumers, marketers, suppliers and the country.]]>
The national debate over Foreign Direct Investment (FDI) in retail in India is heating up with each passing day. Even as opposing views clash from different centers of the society, FDI in retail is no doubt a matter of contemplation, and cannot be rejected without a fair amount of thinking and reasoning. While the decision makers battle it out on FDI in retail, this document presents a bird's eye view of the proposed move, and what it means for the consumers, marketers, suppliers and the country.]]> Fri, 09 Dec 2011 07:30:58 GMT /slideshow/retail-industrt-the-future-of-developing-india/10531198 customercentria@slideshare.net(customercentria) Retail Industry: The Future of Developing India customercentria The national debate over Foreign Direct Investment (FDI) in retail in India is heating up with each passing day. Even as opposing views clash from different centers of the society, FDI in retail is no doubt a matter of contemplation, and cannot be rejected without a fair amount of thinking and reasoning. While the decision makers battle it out on FDI in retail, this document presents a bird's eye view of the proposed move, and what it means for the consumers, marketers, suppliers and the country. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/retail-future-of-developing-india-111209073100-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The national debate over Foreign Direct Investment (FDI) in retail in India is heating up with each passing day. Even as opposing views clash from different centers of the society, FDI in retail is no doubt a matter of contemplation, and cannot be rejected without a fair amount of thinking and reasoning. While the decision makers battle it out on FDI in retail, this document presents a bird&#39;s eye view of the proposed move, and what it means for the consumers, marketers, suppliers and the country.
Retail Industry: The Future of Developing India from Customer Centria
]]> 713 6 https://cdn.slidesharecdn.com/ss_thumbnails/retail-future-of-developing-india-111209073100-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 QR Codes: Transforming Consumer-Brand Interactions /slideshow/decoding-qr-codes/10115846 decodingtheqrcodewhitepaper-111111034242-phpapp02
Reaching a consumer has never been easier for companies they have tried placing a huge hoarding in the sky, spend crores on a TVC, and invested considerable time, energy and money to take its brand to the remotest corners of the world. And then the wave of social media revolutionised consumer-brand interaction. And today we are not even talking, we just scan and click...Quick Response (QR) code is the word! The marketing circles have started embracing this technology with lot of zest and enthusiasm. Some experts still wait for every chance to write it off as a passing fad, even as the technology is being picked up rapidly by companies globally to send a message to the consumer. The crucial question are QR codes an emerging trend to stay alive for some decades, or will they be gone by this time next year? If the recent developments, innovations and results QR Codes have shown are anything to go by, be rest assured well be scanning at least 10 times more QR codes by this time next year.]]>
Reaching a consumer has never been easier for companies they have tried placing a huge hoarding in the sky, spend crores on a TVC, and invested considerable time, energy and money to take its brand to the remotest corners of the world. And then the wave of social media revolutionised consumer-brand interaction. And today we are not even talking, we just scan and click...Quick Response (QR) code is the word! The marketing circles have started embracing this technology with lot of zest and enthusiasm. Some experts still wait for every chance to write it off as a passing fad, even as the technology is being picked up rapidly by companies globally to send a message to the consumer. The crucial question are QR codes an emerging trend to stay alive for some decades, or will they be gone by this time next year? If the recent developments, innovations and results QR Codes have shown are anything to go by, be rest assured well be scanning at least 10 times more QR codes by this time next year.]]> Fri, 11 Nov 2011 03:42:40 GMT /slideshow/decoding-qr-codes/10115846 customercentria@slideshare.net(customercentria) QR Codes: Transforming Consumer-Brand Interactions customercentria Reaching a consumer has never been easier for companies they have tried placing a huge hoarding in the sky, spend crores on a TVC, and invested considerable time, energy and money to take its brand to the remotest corners of the world. And then the wave of social media revolutionised consumer-brand interaction. And today we are not even talking, we just scan and click...Quick Response (QR) code is the word! The marketing circles have started embracing this technology with lot of zest and enthusiasm. Some experts still wait for every chance to write it off as a passing fad, even as the technology is being picked up rapidly by companies globally to send a message to the consumer. The crucial question are QR codes an emerging trend to stay alive for some decades, or will they be gone by this time next year? If the recent developments, innovations and results QR Codes have shown are anything to go by, be rest assured well be scanning at least 10 times more QR codes by this time next year. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/decodingtheqrcodewhitepaper-111111034242-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Reaching a consumer has never been easier for companies they have tried placing a huge hoarding in the sky, spend crores on a TVC, and invested considerable time, energy and money to take its brand to the remotest corners of the world. And then the wave of social media revolutionised consumer-brand interaction. And today we are not even talking, we just scan and click...Quick Response (QR) code is the word! The marketing circles have started embracing this technology with lot of zest and enthusiasm. Some experts still wait for every chance to write it off as a passing fad, even as the technology is being picked up rapidly by companies globally to send a message to the consumer. The crucial question are QR codes an emerging trend to stay alive for some decades, or will they be gone by this time next year? If the recent developments, innovations and results QR Codes have shown are anything to go by, be rest assured well be scanning at least 10 times more QR codes by this time next year.
QR Codes: Transforming Consumer-Brand Interactions from Customer Centria
]]> 1028 127 https://cdn.slidesharecdn.com/ss_thumbnails/decodingtheqrcodewhitepaper-111111034242-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Social Media Evolution: Impact of new Facebook on Marketers /slideshow/impact-of-the-new-facebook-on-marketers/9624441 impactofthenewfacebookonmarketers-111010001118-phpapp02
Most marketers were trying to learn and leverage on the 5th largest economy in the world Facebook, only to realise that the rules of engagement recently changed and how fast! So, What does Facebooks bold and radical list of changes spell for marketers and corporates? Goodbye to all the digital agencies who built their business on buying facebook fans. Its no longer How much- its only about HOW? ]]>
Most marketers were trying to learn and leverage on the 5th largest economy in the world Facebook, only to realise that the rules of engagement recently changed and how fast! So, What does Facebooks bold and radical list of changes spell for marketers and corporates? Goodbye to all the digital agencies who built their business on buying facebook fans. Its no longer How much- its only about HOW? ]]> Mon, 10 Oct 2011 00:11:14 GMT /slideshow/impact-of-the-new-facebook-on-marketers/9624441 customercentria@slideshare.net(customercentria) Social Media Evolution: Impact of new Facebook on Marketers customercentria Most marketers were trying to learn and leverage on the 5th largest economy in the world Facebook, only to realise that the rules of engagement recently changed and how fast! So, What does Facebooks bold and radical list of changes spell for marketers and corporates? Goodbye to all the digital agencies who built their business on buying facebook fans. Its no longer How much- its only about HOW? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/impactofthenewfacebookonmarketers-111010001118-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Most marketers were trying to learn and leverage on the 5th largest economy in the world Facebook, only to realise that the rules of engagement recently changed and how fast! So, What does Facebooks bold and radical list of changes spell for marketers and corporates? Goodbye to all the digital agencies who built their business on buying facebook fans. Its no longer How much- its only about HOW?
Social Media Evolution: Impact of new Facebook on Marketers from Customer Centria
]]> 483 3 https://cdn.slidesharecdn.com/ss_thumbnails/impactofthenewfacebookonmarketers-111010001118-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Videocon Mobile Services: Unleashing the power of Unica Campaign Management /slideshow/unica-campaign-management-9188864/9188864 unicapresentationvtlccversion-110909045809-phpapp02
This document gives an introduction to Unica; benefits of Unica. Modules that can be added; challenges while deployment. Unica architecture design; best practices that could be adopted. It also explains how to leverage Unica for businesses; Integration with other channels and overall value addition.]]>
This document gives an introduction to Unica; benefits of Unica. Modules that can be added; challenges while deployment. Unica architecture design; best practices that could be adopted. It also explains how to leverage Unica for businesses; Integration with other channels and overall value addition.]]> Fri, 09 Sep 2011 04:58:07 GMT /slideshow/unica-campaign-management-9188864/9188864 customercentria@slideshare.net(customercentria) Videocon Mobile Services: Unleashing the power of Unica Campaign Management customercentria This document gives an introduction to Unica; benefits of Unica. Modules that can be added; challenges while deployment. Unica architecture design; best practices that could be adopted. It also explains how to leverage Unica for businesses; Integration with other channels and overall value addition. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/unicapresentationvtlccversion-110909045809-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This document gives an introduction to Unica; benefits of Unica. Modules that can be added; challenges while deployment. Unica architecture design; best practices that could be adopted. It also explains how to leverage Unica for businesses; Integration with other channels and overall value addition.
Videocon Mobile Services: Unleashing the power of Unica Campaign Management from Customer Centria
]]> 1848 2 https://cdn.slidesharecdn.com/ss_thumbnails/unicapresentationvtlccversion-110909045809-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Top 10 future trends in social media engagement /customercentria/top-10-future-trends-in-social-media-engagement top10futuretrendsinsocialmediaengagement-110909044656-phpapp02
Relationships and experiences are no longer virtual but due to the Social World they have become Real. Circles of Relationship (ask google +) have become tighter and ones manifestation in the Social World is no longer a login ID but it is the portrayal of oneself. In fact, we stand at a turning point where the virtual world is no longer an extension of the brick and mortar world, but entities from the virtual world will soon be occupying physical space of the real world.]]>
Relationships and experiences are no longer virtual but due to the Social World they have become Real. Circles of Relationship (ask google +) have become tighter and ones manifestation in the Social World is no longer a login ID but it is the portrayal of oneself. In fact, we stand at a turning point where the virtual world is no longer an extension of the brick and mortar world, but entities from the virtual world will soon be occupying physical space of the real world.]]> Fri, 09 Sep 2011 04:46:54 GMT /customercentria/top-10-future-trends-in-social-media-engagement customercentria@slideshare.net(customercentria) Top 10 future trends in social media engagement customercentria Relationships and experiences are no longer virtual but due to the Social World they have become Real. Circles of Relationship (ask google +) have become tighter and ones manifestation in the Social World is no longer a login ID but it is the portrayal of oneself. In fact, we stand at a turning point where the virtual world is no longer an extension of the brick and mortar world, but entities from the virtual world will soon be occupying physical space of the real world. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/top10futuretrendsinsocialmediaengagement-110909044656-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Relationships and experiences are no longer virtual but due to the Social World they have become Real. Circles of Relationship (ask google +) have become tighter and ones manifestation in the Social World is no longer a login ID but it is the portrayal of oneself. In fact, we stand at a turning point where the virtual world is no longer an extension of the brick and mortar world, but entities from the virtual world will soon be occupying physical space of the real world.
Top 10 future trends in social media engagement from Customer Centria
]]> 1662 4 https://cdn.slidesharecdn.com/ss_thumbnails/top10futuretrendsinsocialmediaengagement-110909044656-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 ICICI Bank: Fueling Interactive Marketing through Analytics /slideshow/fuelling-interactive-marketing-through-customer-analytics/8387400 icici-110622051101-phpapp02
The document sheds light on the needs of today's consumers; the marketing paradox and consumer touch points. Communication through various channels. The document also elaborates on the concept of Marketing as a bridge, Customer Experience Management and the Customer Analytics framework. Latency, Need based marketing, Channel innovation and the optimization process is also mentioned in the document.]]>
The document sheds light on the needs of today's consumers; the marketing paradox and consumer touch points. Communication through various channels. The document also elaborates on the concept of Marketing as a bridge, Customer Experience Management and the Customer Analytics framework. Latency, Need based marketing, Channel innovation and the optimization process is also mentioned in the document.]]> Wed, 22 Jun 2011 05:10:57 GMT /slideshow/fuelling-interactive-marketing-through-customer-analytics/8387400 customercentria@slideshare.net(customercentria) ICICI Bank: Fueling Interactive Marketing through Analytics customercentria The document sheds light on the needs of today's consumers; the marketing paradox and consumer touch points. Communication through various channels. The document also elaborates on the concept of Marketing as a bridge, Customer Experience Management and the Customer Analytics framework. Latency, Need based marketing, Channel innovation and the optimization process is also mentioned in the document. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/icici-110622051101-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The document sheds light on the needs of today&#39;s consumers; the marketing paradox and consumer touch points. Communication through various channels. The document also elaborates on the concept of Marketing as a bridge, Customer Experience Management and the Customer Analytics framework. Latency, Need based marketing, Channel innovation and the optimization process is also mentioned in the document.
ICICI Bank: Fueling Interactive Marketing through Analytics from Customer Centria
]]> 2483 7 https://cdn.slidesharecdn.com/ss_thumbnails/icici-110622051101-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Next Generation Internet Marketing-Transformational Customer Experience /slideshow/next-generation-internet-marketing-customer-centria-cr-vinay-presentation/7829981 nextgenerationinternetmarketing-customercentriacrvinaypresentation-110504051028-phpapp02
With the rapid evolution of technology, the virtual world will soon become indistinguishable from the real one, with virtual experiences gaining equal importance. The presentation expounds that it is imperative for companies to create pleasant and engaging virtual experiences for the consumers, in order to create a bond with them.]]>
With the rapid evolution of technology, the virtual world will soon become indistinguishable from the real one, with virtual experiences gaining equal importance. The presentation expounds that it is imperative for companies to create pleasant and engaging virtual experiences for the consumers, in order to create a bond with them.]]> Wed, 04 May 2011 05:10:26 GMT /slideshow/next-generation-internet-marketing-customer-centria-cr-vinay-presentation/7829981 customercentria@slideshare.net(customercentria) Next Generation Internet Marketing-Transformational Customer Experience customercentria With the rapid evolution of technology, the virtual world will soon become indistinguishable from the real one, with virtual experiences gaining equal importance. The presentation expounds that it is imperative for companies to create pleasant and engaging virtual experiences for the consumers, in order to create a bond with them. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/nextgenerationinternetmarketing-customercentriacrvinaypresentation-110504051028-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> With the rapid evolution of technology, the virtual world will soon become indistinguishable from the real one, with virtual experiences gaining equal importance. The presentation expounds that it is imperative for companies to create pleasant and engaging virtual experiences for the consumers, in order to create a bond with them.
Next Generation Internet Marketing-Transformational Customer Experience from Customer Centria
]]> 645 3 https://cdn.slidesharecdn.com/ss_thumbnails/nextgenerationinternetmarketing-customercentriacrvinaypresentation-110504051028-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer Experience: Banking on Social Media /slideshow/customer-experience-banking-on-social-media/7829600 customerexperiencebankingonsocialmedia-110504043839-phpapp01
The financial meltdown of 2008 led to millions of customers losing faith in the banking system. The article gives a deep insight into how Indian banks can harness social media - use it to rebuild this lost trust, while creating an interactive and enriching customer experience.]]>
The financial meltdown of 2008 led to millions of customers losing faith in the banking system. The article gives a deep insight into how Indian banks can harness social media - use it to rebuild this lost trust, while creating an interactive and enriching customer experience.]]> Wed, 04 May 2011 04:38:34 GMT /slideshow/customer-experience-banking-on-social-media/7829600 customercentria@slideshare.net(customercentria) Customer Experience: Banking on Social Media customercentria The financial meltdown of 2008 led to millions of customers losing faith in the banking system. The article gives a deep insight into how Indian banks can harness social media - use it to rebuild this lost trust, while creating an interactive and enriching customer experience. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencebankingonsocialmedia-110504043839-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The financial meltdown of 2008 led to millions of customers losing faith in the banking system. The article gives a deep insight into how Indian banks can harness social media - use it to rebuild this lost trust, while creating an interactive and enriching customer experience.
Customer Experience: Banking on Social Media from Customer Centria
]]> 1056 7 https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencebankingonsocialmedia-110504043839-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 The power of digital CRM /slideshow/the-powerofdigitalcrm-7829138/7829138 the-power-of-digital-crm-110504040422-phpapp02
In today's world of ever-changing consumer tastes and preferences, retailers need to keep up and cater to changing trends. The presentation talks about using technology for interactive marketing, analyzing consumer behaviour, and transforming-customer experiences.]]>
In today's world of ever-changing consumer tastes and preferences, retailers need to keep up and cater to changing trends. The presentation talks about using technology for interactive marketing, analyzing consumer behaviour, and transforming-customer experiences.]]> Wed, 04 May 2011 04:04:19 GMT /slideshow/the-powerofdigitalcrm-7829138/7829138 customercentria@slideshare.net(customercentria) The power of digital CRM customercentria In today's world of ever-changing consumer tastes and preferences, retailers need to keep up and cater to changing trends. The presentation talks about using technology for interactive marketing, analyzing consumer behaviour, and transforming-customer experiences. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/the-power-of-digital-crm-110504040422-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> In today&#39;s world of ever-changing consumer tastes and preferences, retailers need to keep up and cater to changing trends. The presentation talks about using technology for interactive marketing, analyzing consumer behaviour, and transforming-customer experiences.
The power of digital CRM from Customer Centria
]]> 3766 12 https://cdn.slidesharecdn.com/ss_thumbnails/the-power-of-digital-crm-110504040422-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-customercentria-48x48.jpg?cb=1548050190 Customer Centria: A Global Customer Engagement and Experience Company, Empowers Enterprises towards Customer Centricity. Customer Centria enables to engage, interact with and delight their customers offers end to end competence across Technology Implementation, Interactive Marketing, Insights & Analytics, Loyalty, Digital and Social Interaction Management, in one roof, with proven capabilities across Banking, Financial Services, Insurance, Retail, Telecom and Consumer Goods. www.customercentria.com https://cdn.slidesharecdn.com/ss_thumbnails/ccsingleviewbfsi-121219043140-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/managing-customer-data-in-the-financial-services-organisation/15697384 Managing Customer Data... https://cdn.slidesharecdn.com/ss_thumbnails/singleviewbrochurejuly-120807014123-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/cc-single-view-fact-sheet/13895516 Data De-duplication an... https://cdn.slidesharecdn.com/ss_thumbnails/multichannelcustomermanagement-120305065803-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/multi-channel-customer-management/11868493 Multi Channel Customer...