/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: danielavitolo https://cdn.slidesharecdn.com/profile-photo-danielavitolo-48x48.jpg?cb=1523300725 Expert and Senior analyst in marketing and customer satisfaction department Settori di competenza: customer retention and loyalty, CRM, customer channel usage, bancarization, commercial performance in retail banking, customer satisfaction, customer experience, banking call and contact centers, multichannel, social media, Internet and Mobile banking, claim management. http://www.abi.it